Jerry Hammond

Current

• Operations Manager of Educational Services at Datanamics, Inc.

Past

• System Engineer at BrightPlanIT, Inc.
• Network Engineer at Datanamics, Inc
• Operations and Training Manager at New Horizons CLC

• Bartender at Sahara Hotel and Casino
• Beta Tester at Taldren

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2 more...

Education

• University of Nevada-Las Vegas

Recommended

5 people have recommended Jerry

Connections

57 connections

Industry

Information Technology and Services

Websites

• Code Project
• My Company

Jerry Hammond’s Summary

System Engineer
Network Engineer
Operations Manager
Training Manager

Jerry Hammond’s Specialties:

Microsoft SQL Server 2005 and 2008, SQL syntax, and all basic MS SQL Server tools.
Stored procedures, triggers, T-SQL scripts, and performance issues
Experience working with relational data modeling principles and techniques.
Experience in aspects of the database subsystem including database development, database administration, query optimization, performance tuning, scalability, and fault tolerance.
Experience in desktop support, servers, cabling, email, WiFi, and network management issues

Jerry Hammond’s Experience

• Operations Manager of Educational Services

  Datanamics, Inc.

  (Information Technology and Services industry)

  June 2009 — Present (2 months)

• System Engineer

  BrightPlanIT, Inc.

  (Privately Held; Information Technology and Services industry)

  April 2009 — June 2009 (3 months)

• Network Engineer

  Datanamics, Inc

  (Public Company; Information Technology and Services industry)

  December 2008 — March 2009 (4 months)

  • Fielded incoming problem tickets from clients and internal customers to resolve application and software issues within servers, Application Software, and other mission-critical systems.
  • Provided technical troubleshooting services to an array of internal business units and clients both locally and remotely in an on demand environment including analysis,diagnosis and resolution of complex issues and recommendation and implementation of corrective actions according to industry and company-wide best practices and standard operating procedures.
  • Prioritized, scheduled, and administered enhancements and defect resolution as required.
  • Performed hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Recorded, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Improved technical experience with installing, configuring, and supporting Windows Server 2003, Windows XP, and Windows Vista.
  • Posted software updates, drivers, knowledge bases, and frequently asked questions on company intranet/internet to assist in problem resolution.
  • Utilized tools and available resources (ITSM systems, knowledge bases, FAQ’s, vendor and industry websites) in the course of resolving issues.
  • Developed skills in the areas of troubleshooting techniques, network topologies/infrastructures, general software applications, hardware functionality and network connectivity.
  • Maintained rapport with internal and external customers.
  • Reported to Manager of Reseach and Development any issues/trends requiring higher-level attention/action.

• Operations and Training Manager

  New Horizons CLC

  (Public Company; NEWH (OTCBB); Information Technology and Services industry)

  October 2006 — October 2008 (2 years 1 month)

  Operations Manager
   Full management of training, administrative, and other non-sales staff at
  the location to include hiring, reviews, leadership, and corrective actions
  if necessary.
   Monitoring of student feedback on courses to ensure high quality delivery
   Interfaced with sales personnel and the General Manager to ensure customer needs are met
   Monitored and control of expenses to ensure an appropriate level of profitability
   Generated and planned dates for all courses on a rolling schedule
   Maintained at least a basic level of knowledge on all course offerings and certification tracks
   Monitored and management of average class size
   Management of class requests
   Management of courseware, infrastructure and facility inventory.
  Training Manager
   Maintain knowledge on all course offerings and certification tracks.
   Generate and plan dates for Course Catalog and Rolling Schedule.
   Maintain average students per class as stated in the annual business plan.
   Manage instructor evaluation averages of 8.47/9 on a quarterly basis to ensure individual and departmental quality.
   Monitoring of reports including the Private Group Classes Report, Stand-By Report, Technical Low Enrollment Report, Budget Report, Red Flag Report, and No-Show/Late Cancelation Report, Doubles/Contractor/RD Report and Events Analysis Report.
  Instructor
   Performed application and technical course delivery
   Successfully delivered many MOC and New Horizons Courses
   Developed custom training solutions for New Horizons customers
   Average 8.2/9 or greater on instructor evaluations

• Bartender

  Sahara Hotel and Casino

  (Food & Beverages industry)

  July 1985 — August 2006 (21 years 2 months)

   Serve, entertain, and create a welcome atmosphere for guests.
   Foster a spirit of teamwork in a high stress, fast-pace environment.
   Maintain cash handling standards and practices.

• Beta Tester

  Taldren

  (Information Technology and Services industry)

  2002 — 2003 (1 year)

Jerry Hammond’s Education

• University of Nevada-Las Vegas

  Film 1990 — 1993

Additional Information

Jerry Hammond’s Websites:

• Code Project
• My Company

Jerry Hammond’s Interests:

Movies, classical music, reading of all kinds/genres/texts and tomes, Cooking, Family, Work, History and other debacles...

Jerry Hammond’s Groups:

•    Microsoft Certified Trainers
•    Learning, Education and Training Professionals Group
•    .NET People
•    Linked .NET Users Group (LIDNUG)
•    VMware Virtualization & Cloud Computing Group
•    MPUG Global (MPA)
•    SQL Server Professionals
•    Microsoft Business Intelligence
•    PASS Professional Association for SQL Server
•    Las Vegas Information Technology
•    Boise SQL Server Users Group
•    SQL_Server2008_TSQL
•    IT Trainers
•    aitp - No matter how sophisticated the technology, it still takes people!
•    PASS - Las Vegas Chapter
•    Association of IT Professionals - Las Vegas
•    MSDev Community

Jerry Hammond’s Honors:

Microsoft Certified Technology Specialist: SQL Server 2005
Microsoft Certified Professional: Windows Server 2003
Microsoft Certified Trainer: 2007, 2008, 2009
Microsoft Certified Technology Specialist: Vista
Microsoft Office Specialist 2003

Jerry Hammond’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch