Jerry Goldsmith

Jerry Goldsmith

Global Middleware, Client Appl Support, Team & Project Leadership, Webmaster & Web Appl Supt, Cust Service Delv

Greater Denver Area

Current
Past

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6 more...

Education
  • Monterey Peninsula College
  • De Anza College
Recommended
Jerry has 4 recommendations 4 people have recommended Jerry
Connections
94 connections
Industry
Information Technology and Services
Websites

Jerry Goldsmith’s Summary

GLOBAL MIDDLEWARE SUPPORT: Wrote Standards and Best Practice Templates and Guideline for all support teams to follow. Created automated package uploads and silent installs utilizing HP Opsware using the standard and best practice guidelines.

CLIENT APPLICATION SUPPORT: Installed, upgraded and supported client middleware application for eTrust SiteMinder Policy Servers & Web Agent, and SunONE Directory Server. Wrote Client architecture and support documents.

TEAM & PROJECT LEADERSHIP: Gathered requirements from internal departments; researched and evaluated vendor/application solutions. Installed, configured, and evaluated programs. Generated costing of manpower, hardware, software and maintenance; developed service level agreements and created/managed project plans. Developed marketing / sales support help desk based on prior understanding of customer needs. Worked with team to develop and improve workflow processes. Trained staff how to write supporting documentation.

WEBMASTER & WEB APPLICATION SUPPORT: Designed first corporate web sites, wrote html and perl scripts to support web site, installed and support middleware application such as NetTracker and Verity Ultraseek search engine. Created Web template design and worked with cross-functional team to standardize look and feel of Web site. Led team to identify and purchase corporate-wide content management tool. Participated in groups to develop e-business strategy and executive presentations. Led product evaluation to determine ROI for e-business initiative.

CUSTOMER SERVICE DELIVERY: Installed, maintained and repaired hardware, developed and managed maintenance/installation schedules, supervised technical field support team, and trained engineers. Supported worldwide field support personnel and customers. Taught customers and engineers how to investigate and resolve problems. Shared knowledge and experiences on customers’ support experience.

Jerry Goldsmith’s Specialties:

hardware and customer support, UNIX web applications, web server, directory server, html, c-shell, korn, perl, vi, search engines, visio, microsoft office, Solaris, AIX, HP-UX

Jerry Goldsmith’s Experience

  • Owner

    Helping Hand Home Repairs, LLC (Sole Proprietorship)

    (Sole Proprietorship; Construction industry)

    September 2009 — Present (3 months)

    Help home owners save money and time when they need to repair or want to upgrade any part of their home to improve quality, comfort, and value. Occasionally people make decisions based on emotional desires. My company is here to assist them with their decisions and provide affordability and manageable stages of improvement.

  • Part time Energy Consultant

    NewAge Power Broker

    (Oil & Energy industry)

    April 2009 — Present (8 months)

    Provide products and services to help residential and commercial energy users save money.

  • Infrastructure Specialist

    EDS, an HP company

    (Privately Held; Information Technology and Services industry)

    April 2002 — January 2009 (6 years 10 months)

    - Wrote Standards and Support documentation for SiteMinder PS and WA, SunONE Directory Servers, Web Server, and IBM TAM for e-business. Designed and wrote Standards and Best Practice Templates and Guidelines for all support teams to follow. Created automated package upload and silent installs in Opsware for new installs and upgrades using the standard and best practice guidelines. Wrote Client architecture and support documents.
    - Recommended the use of shared standard function code to be used by design teams in the development of Pre/Post install/uninstalls in Opsware. Wrote several function codes in korn shell to test patch, memory, disk space, OS level, test file systems on Solaris 8/9/10, HP-UX, AIX. Recommended the use of writing pre-install scripts and output data to log files for historical support.
    - Installed, upgraded and supported client middleware application for SiteMinder PS and WA, and SunONE Directory Server.

  • Infrastructure Specialist

    EDS

    (Information Technology and Services industry)

    2002 — 2008 (6 years )

  • e-StorageTek Technical Lead

    StorageTek

    (Public Company; STK; Computer Hardware industry)

    November 2000 — April 2002 (1 year 6 months)

    Managed developers on projects to convert manual processes into automate using web interface. Worked with business units, IS, IT, Oracle DBA’s, Infrastructure Team, and Support organization to build the solutions. Wrote Technical Software Requirements documents, presented Technical Review of each project. Managed developers to meet all project requirements to keep projects on schedule and on time.

    Achievements
    • Customer Visit process was created to provide a web interface for Sale Team to provide information for presenters to the right sales pitch to the Customer.
    • New Hire process was created to provide an automated process to setup phone, e-mail, badge, network, office, computer ordered and built for employees first day of work.
    • Created Conference Scheduling process to automate scheduling of conference rooms with options of having AV equipment and food ready in the right size room and building, for the employees meeting.

  • Webmaster / Business Operations Staff Consultant

    StorageTek

    (Public Company; STK; Computer Hardware industry)

    December 1994 — November 2000 (6 years )

    Maintain StorageTek website. Modified CGI scripts and created new email forms and worked with Sales Support Desk for email responses. Worked on content layout and design. Developed plan and Purchase hardware with InternetOne and Netscape on the installation of new servers and Netscape software. Develop CAM backup support for website. Tested many internet applications and desktop tools for use with the storefront. Assisted in writing internet plans and job descriptions. Help to install Netscape on desktops, train individuals on how to use and change configurations.
    Achievements
    • Maintained and added web content for the StorageTek’s web site
    • Developed html template to better manager content
    • Upgraded to web site server to increase functionality
    • Managed statistical reports for email and traffic utilization
    • Managed all installs and upgrades of new equipment and applications
    • Managed resources to develop new scripts and applications to improve site functionality

  • Product Specialist

    StorageTek

    (Public Company; STK; Computer Hardware industry)

    January 1993 — December 1994 (2 years )

    Help to develop the Sales Support Desk to support all Pre/Post Marketing Sales issues. Helped develop a new process for STAR database, and created “easy-to-use” reference cards for the field. Developed statistical reports and used available resources to create an email notification process to work with the database. Represented Marketing on the customer requirements and interface for Pinnacle. Was the Pinnacle Administrator for Marketing. Worked with several other StorageTek employees to put StorageTek on the internet.

    Achievements
    • Developed Sales Support Action codes and reference card
    • Developed statistical reports
    • Helped to develop StorageTek’s first web site

  • Technical Specialist

    StorageTek

    (Public Company; STK; Computer Hardware industry)

    November 1989 — January 1993 (3 years 3 months)

    Assisted Customer Service Engineers with interpretation of manuals when they do not have access to them. Provide a service to locate parts not listed in Illustrated Part Catalogs and Field Bills with the use of ORBITS System. Parts verication and compatibilities. Assisted CSE with Error code, traces, and errorlogs for tape drives and LMU's. Responsible for the open, close, update and monitoring of Tape incidents. I assisted Disk, Memory and Open Systems.
    Responsible for assisting customers in diagnostics of equipment malfunctions and customer modem connections. Troubleshoot equipment through verbal communication and remote diagnostics to provide the customer with Quality Solutions or Resolutions in a Timely & Accurate manner. To provide the Local Technical Support personnel with the most accurate FRU’s to resolve the immediate problem.

  • Sr Customer Service Engineer

    StorageTek

    (Public Company; STK; Computer Hardware industry)

    January 1979 — November 1989 (10 years 11 months)

    Responsible for the installation, relocation, repair, and maintenance of equipment at high performance levels. Troubleshoot equipment down to field replaceable unit with minimal customer down time by interpreting maintenance manuals, utilizing test equipment, diagnostics and consulting with local and remote Technical Support personnel as needed to determine solutions to unusual problems in equipment operation and maintenance. Install engineering changes. Assist other Engineers and provide training when needed.

    Kept Account Management records on equipment history, problems & fixes, installs & relocation’s, engineering changes. Interfaced with customers to assist in planning changes in equipment needs, software and equipment problems, and contact appropriate marketing or software support personnel to insure the customer and StorageTek Quality of Service is maintained.
    Territory Supervisor for two years in the Salinas/Monterey Area.

  • Shift Supervisor, Compuer Operation

    Teledyne

    (Public Company; TDY; Electrical/Electronic Manufacturing industry)

    March 1976 — January 1979 (2 years 11 months)

    Responsible for the set-up and scheduling of jobs according to priorities. Position involved the training and supervision of five operators. Rewrote all job set-up and running procedures and prepared training books. Initially started as Operator, promoted upon completion of training in 6 months

  • Shift Supervisor, Compuer Operation

    US Air Force

    (Government Agency; Military industry)

    November 1967 — March 1976 (8 years 5 months)

    Satellite Tracking, Computer Operations
    Sunnyvale California

    Shift Supervisor, Computer Operations.
    Received 1st Oak Leaf Cluster for Air Force Commendation Award. Responsibilities included job set-up and scheduling, training and supervision. Wrote procedures manual and training guides. In addition, was responsible for the evaluation of upwards of 30 personnel.

    Supervisor, Data Automation
    Cross-trained into Data Processing upon re-enlistment and was assigned to the 15th A.F. Intelligence, Strategic Air Command Computer Operations.

    Administrative Clerk
    Responsibilities included maintaining supplies and files, writing Procedures & Standardization’s, and maintaining and distributing forms and publications. Received Air Force Commendation Award for quality of work.

Jerry Goldsmith’s Education

  • Monterey Peninsula College

    AA , Computer Science , 1985 — 1986

  • De Anza College

    AA , Computer Science , 1980 — 1981

Additional Information

Jerry Goldsmith’s Websites:

Jerry Goldsmith’s Interests:

I enjoy playing frisbee with my dog, cycling, hiking, studying Kabbalah, learning new things like becoming a Mortgage Broker, working out daily, eating healthy. As for work I still enjoy troubleshooting problems, finding solutions, improving processes, helping people, leading and working with teams either on hardware or software to develop or improve solutions.

Jerry Goldsmith’s Groups:

  •    StorageTek Alumni
  •    EDS Alumni
  •    The Storage Group
  •    Interns Over 40

Jerry Goldsmith’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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