Director of Client Support Services
San Francisco Bay Area
- Current
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- Director of Client Support Services at DHAP Digital, Inc.
- Past
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- Enterprise Operations Manager at Copart, Inc.
- VP/Director of System Services at FusionStorm
- Owner at Select Media
- Network Manager/Analyst (Sr. Systems Administrator) at United States Air Force
- Lead System Administrator at Digital America
- Education
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- Tranzeo
- IBM
- Checkpoint
- Sun Microsystems
- Veritas
- Various
- USAF Professional Military Education
- Cisco
- USAF Technical School
- Recommended
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16 people have recommended Jerry - Connections
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326
connections
- Industry
- Information Technology and Services
- Websites
Jerry Gilreath: jerry@jerrygilreath.com’s Summary
Jerry Gilreath is the Director of Client Support Services at DHAP Digital, where he directs the support operations and Corporate Information Technology groups. Jerry brings over 15 years of experience with mission essential systems, implementation and process design to DHAP's technology support practices.
Prior to joining DHAP Digital, Jerry designed and implemented highly available, highly secure, technology systems for leading e-commerce companies and the US Air Force. His work history includes the largest online salvage auction company in the world as well as an award-winning national value added reseller and provider of technology solutions. He has previously owned his own successful technology services company.
Jerry holds more than 20 certifications across various technologies, including Sun Microsystems engineering, data storage, systems clustering, systems monitoring and administration, database administration and networking.
Jerry served on the SunTone Architecture Council and has dedicated his time to various not-for-profit and educational groups, enhancing their use of technology for service delivery. Jerry has also served on various technology advisory committees for startups and other companies where technology is not a core practice. He has a fascination with and writes about using electronic gadgets to make life simpler.
Jerry Gilreath: jerry@jerrygilreath.com’s Specialties:
Executive Qualifications: Strategic planning, performance optimization, crisis management, organizational leadership, multi-site operations, profitability, consensus building, team building, best practices, compliance, technology management, empowering manager.
Technologies: Unix, Solaris, Linux, Windows XP/2k+, Exchange, MS SQL, MySQL, IBM iSeries, AS/400, LAN, WAN, MAN, SAN, Clustering, LDAP, DNS, DHCP, NTP, SNMP, NFS, Apache, PHP, Perl, C, Java, Javascript, SQL, LAMP, VMWare, Xen.
Jerry Gilreath: jerry@jerrygilreath.com’s Experience
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Director of Client Support Services
DHAP Digital, Inc.
(Privately Held; 51-200 employees; Information Technology and Services industry)
October 2007 — Present (1 year 2 months)
• Act as a principal liaison to clients, partners & vendors for 24/7/365 site operations, application support and maintenance.
• Direct the help desk, system, network & security, database admin, architecture, application support, code debugging & reverse engineering and support client engagement competencies.
• Direct all Corporate IT areas including Windows & Unix servers, legacy systems, storage, Mac & Windows desktops, data center and all telco services.
• Recruit, hire, motivate and retain top-tier staff in all practice areas.
• Contract negotiation and vendor management.
• Provide leadership and coaching to direct reports.
• Define organizational structure and processes toward SAS-70 Type II certification.
• Engage directly with the team in research, discussion and decision making to deliver systems solutions and support internally and for clients.
• Identify, where possible, opportunities to create DHAP intellectual property or products from services routinely delivered. -
Enterprise Operations Manager
Copart, Inc.
(Public Company; 1001-5000 employees; CPRT; Information Technology and Services industry)
July 2003 — October 2007 (4 years 4 months)
Direct and oversee all technical staff over multiple technical specialties and geographic regions.
• Architected and implemented high-availability solutions including clustering, replication, and backup and recovery.
• Manage corporate technical staff, including UNIX systems, Networking/WAN Management (Cisco), AS/400 systems (up to iSeries 890), Windows and Desktop support.
• Manage contractor and vendor and professional services staff across multiple technologies (IBM, Sun, Cisco, Veritas, StorageTek, Network Appliance.)
• Authored policies and procedures for business compliance and disaster preparedness.
• Negotiated and managed multi-million dollar technology contracts and plans to grow a $2B Market Cap company from a minimum presence “Live Auction” services to a $400M+/year high transaction online e-business.
• Managed staff and a fault tolerant network to provide business services to over 120 locations throughout the Continental U.S., Canada, Alaska and Hawaii. -
VP/Director of System Services
FusionStorm
(Privately Held; 51-200 employees; Information Technology and Services industry)
1999 — 2003 (4 years)
• Recruited, trained and managed a staff of over 20 technical personnel filling positions within the Systems Services group and Network Operations Center.
• Managed all named accounts and professional services engineering practices.
• Architected and implemented all reporting and monitoring solutions in support of multiple “brick and mortar” as well as E-Commerce companies.
• Negotiated service contracts and managed implementation projects as Vice President of Stormwatch Services, FusionStorm’s managed services division.
• Designed and built Network Operations Centers and datacenters for Stormwatch Services.
• Performed engagements to design and implement solutions across multiple technologies and industries; UNIX Systems, storage, networking, environmental, and applications.
• Produced engineering documents and drawings for installers and clients.
• Authored service level agreements, maintenance, diagnostics and operations manuals. -
Owner
Select Media
(Privately Held; 1-10 employees; Information Technology and Services industry)
June 1998 — April 1999 (11 months)
• Architected and developed Interactive web sites and e-commerce systems including database driven applications.
• Built systems and networks for small and mid-sized businesses, including e-commerce, resellers and financial support companies. -
Network Manager/Analyst (Sr. Systems Administrator)
United States Air Force
(Government Agency; 10,001 or more employees; Information Technology and Services industry)
October 1992 — April 1999 (6 years 7 months)
• Conceptualized, evaluated and deployed mobile and permanent/hardened tactical combat technology solutions, network, datacenter and system services for multiple secure facilities in the Pacific Rim region; utilizing Sun Microsystems and Cisco Systems hardware.
• Built the complete internet presence for one of the most critical military bases on the west coast; including network, email, web servers and all associated infrastructure. -
Lead System Administrator
Digital America
(Privately Held; 1-10 employees; Internet industry)
1996 — 1998 (2 years)
• Managed all hardware, vendor and telecommunications contracts and services for an Internet Service Provider's primary backbone throughout California.
• Maintained UNIX systems, routers, software, Windows NT Servers, Microsoft SQL servers, remote access units, high speed data connections.
• Coordinated with Telco, Internet provider personnel and customers for installation and troubleshooting of new and existing circuits.
Jerry Gilreath: jerry@jerrygilreath.com’s Education
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Tranzeo
Technical, Certified RF Installer Level I, 2006 — 2006
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IBM
Technical, System Operator Workshop for IBM eServer iSeries Systems, 2005 — 2005
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Checkpoint
Technical, Firewalls, VPN, 2003 — 2004
Checkpoint Firewall1/VPN1 Certification; Checkpoint Certified Security Administrator, Checkpoint Certified Security Expert
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Sun Microsystems
Technical, High availbility, storage, and systems engineering, 1999 — 2004
Sun Microsystems Enterprise Certified Engineer - Solaris Admin and Network Admin (Solaris 9), Workgroup, Enterprise, SunFire (Workgroup through 6800), SunCluster, Sun StorEdge Volume Manager Administration (Veritas Volume Manager), Sun Software RAID Storage Systems Maintenance, Highground (Storage Resource Manager), SE9900 (Hitachi OEM storage), Systems Administration I & II, TCP/IP Network Administration, Java Programming (Introduction, and Application Programming)
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Veritas
Technical, Clustering, Storage, 1999 — 2004
Authorized Cluster Installer, Netbackup, Foundation Suite (Filesystem, and Volume Manager)
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Various
Technical, Storage, Backup, E-commerce, Database, 1991 — 2004
HP Openview Professional: HP Openview Operations (Vantage Point Operations)
Spectra Logic Certification: Treefrog (2k), Bullfrog (10k), Gator (12k, 20k, 64k)
Miscellaneous: Cybercash/ICVerify (Credit card processing), Oracle & Sybase DBA (expired) -
USAF Professional Military Education
PME, Management, 1998 — 1998
USAF Total Quality Management, USAF Professional Military Education (includes management training)
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Cisco
Technical, Routing and switching, 1992 — 1998
Cisco router configuration (expired), Cisco ATM networking (expired)
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USAF Technical School
Technical, Computer systems, PC/Mainframe (Unisys), 1991 — 1992
Additional Information
Jerry Gilreath: jerry@jerrygilreath.com’s Websites:
Jerry Gilreath: jerry@jerrygilreath.com’s Interests:
systems and solutions engineering, technology R&D, reading/watching good Sci-Fi, and educating others... oh, and don't forget the cool gadgets.
Jerry Gilreath: jerry@jerrygilreath.com’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
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- reference requests
- getting back in touch
