Jeremy Dickson

Current

Manager Client Service Delivery at Ministry of Economic Development

Past

Contact Centre Manager at Ministry of Economic Development
Team Leader Client Service Delivery at Ministry of Economic Development

Education

University of Canterbury
Christchurch Boys' High School

Recommended

3 people have recommended Jeremy

Connections

54 connections

Industry

Government Administration

Websites

Jeremy Dickson’s Summary

I studied at Canterbury University and have a degree in Psychology with a minor in Management Science.

I have worked in Client Service Delivery for the past 5 years, starting as a Contact Centre Advisor and advancing to Manager Contact Centre, Ministry of Economic Development. I am a strong believer in the power of effective leadership not only to achieve goals but to take people places where they might not have gone otherwise.

I am a big fan of connecting service with other aspects of the business and have a strong bent towards web based innovation, marketing and service delivery.

My long term goal is to be great at what I do, to lead others effectively, to foster great teams and to be a success not only in business but in life. My dogma being that life is a story and I want mine to be a good read.

Jeremy Dickson’s Specialties:

Leading People
Forward Thinking
Social Media
Web Innovation
Coaching

Jeremy Dickson’s Experience

Manager Client Service Delivery

Ministry of Economic Development

(Privately Held; Government Administration industry)

October 2009 — Present (2 months)
Contact Centre Manager

Ministry of Economic Development

(Government Administration industry)

June 2007 — September 2009 (2 years 4 months)

Managing a 30 seat Contact Centre which services 12 stakeholders and handles over 350,000 client contacts per year. Stakeholders include:

New Zealand Companies Office
Intellectual Property Office NZ
Insolvency and Trustee Service
Radio Spectrum Management NZ
Crown Minerals NZ
Ministry of Consumer Affairs

Key responsibilities of the role include:

Strategic Planning
Budget Accountability
People Leadership
Service Delivery ownership (voice, email, social networking)
Business Continuity
Culture and Environment
Project Management

We were voted New Zealand's Most Helpful Government Department 2007 & 2008
Team Leader Client Service Delivery

Ministry of Economic Development

(Government Relations industry)

July 2005 — June 2007 (2 years )