Beta Test Coordinator at Centercode, Inc.
Greater Salt Lake City Area
- Current
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- Beta Test Coordinator at Centercode, Inc.
- Past
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- IT System Support at Harmons
- Escalations Agent at Unisys
- MSN Technical Support Representative at Teleperformance, U.S.A.
- Sales Agent at Bankers Life and Casualty
- Vending Manager at The Corporation of the President
- Education
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- Weber State University
- Recommended
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4 people have recommended Jeremiah - Connections
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34
connections
- Industry
- Information Technology and Services
- Websites
Jeremiah Zohner’s Summary
Experience with troubleshooting computer hardware and software issues as well as network problems in a call center environment and on-site. Experience with various software such as Windows, Active Directory, and Citrix. Hands on with hardware ranging from personal computers to advanced circuit boards. Recently recognized for leadership and technical abilities.
Jeremiah Zohner’s Specialties:
A+, Network+ Certified
Jeremiah Zohner’s Experience
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Beta Test Coordinator
Centercode, Inc.
(Privately Held; 11-50 employees; Computer Software industry)
November 2007 — Present (1 year 9 months)
* Responsible for ensuring that beta testers receive and return test products.
* Assist beta test engineers with various aspects of running a test.
* Interact with testers ensuring that their questions are answered in a timely and professional manner. -
IT System Support
Harmons
(Privately Held; 1001-5000 employees; Retail industry)
September 2007 — November 2007 (3 months)
* Responsible for providing on-site technical support for network
and/or hardware and/or software applications for internal employees.
* Answers basic questions about installation, operation, configuration, and usage of
assigned products.
* Applies basic diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct common failures then implement those solutions.
* Provides point of contact for users needing immediate resolution of problems. -
Escalations Agent
Unisys
(Public Company; 10,001 or more employees; UIS; Information Technology and Services industry)
June 2005 — August 2007 (2 years 3 months)
* Responsible for providing the first-line of telephone technical support of network
and/or hardware and/or software applications for external customers.
* Answers basic questions about installation, operation, configuration, and usage of
assigned products.
* Applies basic diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct common failures.
* Assists team lead with managing 15 agents.
* Assists in training of new and veteran agents.
* Provides support for agents dealing with difficult to resolve issues.
* Provides point of contact for users needing immediate resolution of problems. -
MSN Technical Support Representative
Teleperformance, U.S.A.
(Public Company; 10,001 or more employees; RCF; Information Technology and Services industry)
February 2004 — April 2004 (3 months)
* Provided telephone technical support of Microsoft Windows and Internet software for
external customers.
* Guided customers through the process of identifying and resolving network,
software, and hardware configuration problems. -
Sales Agent
Bankers Life and Casualty
(Public Company; Information Technology and Services industry)
2001 — 2003 (2 years)
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Vending Manager
The Corporation of the President
(Non-Profit; 10,001 or more employees; Food & Beverages industry)
August 1994 — July 2001 (7 years)
* Directed three employees in servicing vending machines in the Salt Lake City area.
* Stocked, maintained and performed on-site repair of vending equipment.
* Troubleshot, repaired, and replaced circuit boards, motors, and various other vending
machine components.
Jeremiah Zohner’s Education
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Weber State University
AAS , Information Systems Technology, Computer and Electrical Engineering , 2004 — 2008
Additional Information
Jeremiah Zohner’s Websites:
Jeremiah Zohner’s Interests:
Computers, video games, Star Wars, spending time with my family
Jeremiah Zohner’s Groups:
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Weber State University Alumni Association -
Unisys Reconnected
Jeremiah Zohner’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- reference requests
- getting back in touch
