Jeremiah Zohner

Past

Beta Test Coordinator at Centercode, Inc.
IT System Support at Harmons
Escalations Agent at Unisys

MSN Technical Support Representative at Teleperformance, U.S.A.
Sales Agent at Bankers Life and Casualty
Vending Manager at Church of Jesus Christ of Latter-day Saints

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3 more...

Education

Weber State University
Weber State University
Woods Cross High School

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Recommended

6 people have recommended Jeremiah

Connections

44 connections

Industry

Information Technology and Services

Websites

Jeremiah Zohner’s Summary

Spent the last two years involved in beta programs and have managed logistics for 50 - 100 beta tests per year. Have more than ten years of professional experience troubleshooting computer hardware and software issues as well as network problems in both a call center environment and on-site. Experience with various software such as Windows, Active Directory, and Citrix. Hands on experience with hardware ranging from personal computers to advanced circuit boards.

Jeremiah Zohner’s Specialties:

A+, Network+ Certified; Beta Testing; Project Logistics; Management

Jeremiah Zohner’s Experience

Beta Test Coordinator

Centercode, Inc.

(Privately Held; Computer Software industry)

November 2007 — August 2009 (1 year 10 months)

• Managed project logistics for 50 – 100 projects per year.
• Responsible for distributing and collecting test materials from
individual testers.
• Assisted testers with hardware and software problems and
filtered pertinent information to clients as necessary.
• Acted as liaison between product testers and clients regarding
product suggestions.
IT System Support

Harmons

(Retail industry)

September 2007 — November 2007 (3 months)

• Responsible for providing on-site technical support for network, hardware, and software applications for internal employees at 13 locations including corporate offices.
• Responsible for configuration and installation of new computer hardware and software.
• Applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures then implement those solutions.
• Provided point of contact for users needing immediate resolution of problems.
Escalations Agent

Unisys

(Public Company; UIS; Information Technology and Services industry)

June 2005 — August 2007 (2 years 3 months)

• Assisted supervisor in managing and training 15+ helpdesk agents.
• Provided escalated support as needed for both agents and customers.
• Responsible for providing telephone technical support of network, hardware, and software applications for external customers.
• Answered questions about installation, operation, configuration, and usage of assigned products.
• Employee of the Month - December 2006
MSN Technical Support Representative

Teleperformance, U.S.A.

(Public Company; FR 000051807; Outsourcing/Offshoring industry)

February 2004 — April 2004 (3 months)

• Provided telephone technical support of Microsoft Windows and Internet software for external customers.
• Guided customers through the process of identifying and resolving network, software, and hardware configuration problems.
Sales Agent

Bankers Life and Casualty

(Public Company; CNO; Insurance industry)

August 2001 — April 2003 (1 year 9 months)

• Sold medical and life insurance products.
• Advised clientele regarding various financial plans and products.
• Conducted retirement seminars for potential clients.
• Assisted management with training of new agents.
• Achieved Successful New Agent status for production.
Vending Manager

Church of Jesus Christ of Latter-day Saints

(Food & Beverages industry)

August 1993 — July 2001 (8 years )

• Directed three employees in servicing 100+ vending machines in the Salt Lake City area.
• Reduced labor costs while increasing profits.
• Stocked, maintained, and performed on-site repair of vending equipment.
• Troubleshot, repaired, and replaced circuit boards, motors, and various other vending machine components.

Jeremiah Zohner’s Education

Weber State University

Bachelor of Science , Information Systems Technology , 2008 — 2010 (expected)

Security emphasis
Weber State University

AAS , Information Systems Technology, Computer and Electrical Engineering , 2004 — 2008
Woods Cross High School

1991 — 1994

Activities and Societies:

Jazz band, concert band