Jenny Berger

Current

• Lead Technical Writer at Citrix Systems, Inc.

Past

• Technical Writer at Fairfield Residential LLC
• Technical Writer at Breakaway International, Inc. (now NTN Software Solutions)
• Technical Writer at TimeVision, Inc.

• Technical Writer at Data Return

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1 more...

Education

• University of Texas at Arlington

Connections

43 connections

Industry

Computer Software

Jenny Berger’s Summary

Technical writer experienced in producing concise, accurate information for technical and non-technical audiences including guides for administrators, trainers, and end-users. Recently led documentation effort for third consecutive release of market-leading access control software. Currently involved in team-wide structured authoring initiative automating help builds, supporting fellow writers, and researching new tools.

Jenny Berger’s Specialties:

Structured authoring, XML, DITA, HTML, CSS, Microsoft Office, Framemaker, Adobe Acrobat, Microsoft HTML Help Workshop, Robohelp, WebWorks, Dreamweaver, Fireworks, Visual SourceSafe, Perforce, CVS

Jenny Berger’s Experience

• Lead Technical Writer

  Citrix Systems, Inc.

  (Public Company; 1001-5000 employees; CTXS; Computer Software industry)

  September 2004 — Present (4 years 3 months)

  Involved in dept content management/structured authoring initiative to maximize documentation resources. Participate in presentations to acquaint writers with new tools and processes, provide support to writers working in a structured authoring environment, restructure legacy docs using DITA.
  
  Current role: Publications Build contact for upcoming iteration of flagship product. Work closely with developers and testers to ensure documentation deliverables are incorporated in the product and appear and behave as expected. Maintain automated help build service and develop scripts to generate help deliverables.
  
  Led documentation effort for third consecutive release of Access Gateway Advanced Edition product. Finalized new terminology and branding with mktg/dev groups. Participated in structured authoring pilot, reducing overall wordcount by 40% and increasing localization efficiency by 25%.

• Technical Writer

  Fairfield Residential LLC

  (Privately Held; 201-500 employees; Real Estate industry)

  September 2002 — September 2004 (2 years 1 month)

  Worked with IT Director and technical personnel to create a variety of business documents including IT policies and procedures for disaster recovery and annual technology budget review.
  
  Developed and published quick-start, training, administrator, and end-user guides for Lotus Domino applications developed in-house and customized implementations of third-party software.
  
  Created support documents to aid end-users and technical support personnel when new technologies were deployed. Mentored newly hired technical writers.

• Technical Writer

  Breakaway International, Inc. (now NTN Software Solutions)

  (Privately Held; 11-50 employees; Computer Software industry)

  May 2002 — August 2002 (4 months)

  Developed and published application user manuals, installation guides, and system configuration guides for flagship restaurant management application.
  
  Tested software functionality to verify documentation, and improve product usability and security.
  
  Developed knowledge base articles to improve customers’ product experience.

• Technical Writer

  TimeVision, Inc.

  (Privately Held; 51-200 employees; Computer Software industry)

  November 2000 — July 2001 (9 months)

  Created online help system for Web-based human resource management application.
  Created workflows, business requirements, and use cases in cooperation with developers and CTO.
  Revised existing documentation for new application versions and wrote how-to articles to improve customers' application experience.

• Technical Writer

  Data Return

  (Public Company; 501-1000 employees; DRTN; Internet industry)

  November 1999 — November 2000 (1 year 1 month)

  Developed clustering and server migration documents that increased new employee productivity by 50% and enabled Application Engineers to quickly implement large-scale managed Web hosting solutions.
  Developed administrative guides, customer care documents, and hardware configuration guides.

Jenny Berger’s Education

• University of Texas at Arlington

  BA, French, English, September 1989 — December 1994

Additional Information

Jenny Berger’s Groups:

•    Citrix Systems Employees and Alumni (Citrites)

Jenny Berger’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• reference requests
• getting back in touch