Jennifer O'Neill

Current

• Network Analyst at Thunder Bay Regional Health Sciences Centre (TBRHSC)
• Letter Carrier at Canada Post Corporation

Past

• Application Systems Analyst at Wells Fargo
• Computer Technician at Integration International Inc.
• Technical Analyst at Hewlett Packard (Canada) Co.

• Intranet Developer at INTRIA-HP
• Technical Writer at INTRIA-HP
• Business Systems Analyst at Canada Post Corporation

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Education

• EXIN
• Confederation College

Connections

57 connections

Industry

Information Technology and Services

Jennifer O'Neill’s Summary

I have completed ITIL Foundations in IT Service Management.

Jennifer O'Neill’s Specialties:

Computer Systems Technical Analyst

• Languages/Platforms:
JCL, MVS, OS/390, AS400, UNIX, Microsoft Windows NT/2000/XP, HTML, ASP, Visual Basic, VBScript, Java, JavaScript, SQL, Crystal Reports

• Schedulers/Tools:
CA7, TSO/ISPF, SDSF, SAR, NDM, IMS, Livelink, Autosys, Infoman, AR Remedy, PAC2000, Datastage, Terradata, QPasa

• Databases:
Microsoft SQL Server and Microsoft Access

• Programming Tools:
Microsoft Visual Basic 6.0, Visual Studio .NET 2003

Jennifer O'Neill’s Experience

• Network Analyst

  Thunder Bay Regional Health Sciences Centre (TBRHSC)

  (Health, Wellness and Fitness industry)

  November 2008 — Present (9 months)

  PART-TIME

• Letter Carrier

  Canada Post Corporation

  (Government Agency; 10,001 or more employees; Consumer Services industry)

  January 1994 — Present (15 years 7 months)

  • Responsible for preparation, organization and delivery of route.
  • Trained employees on new scanner operation.
  • Operated various machines for sorting mail and cancelling stamps.
  
  Past duties as Part-time DRS Operator (2006):
  • Input change requests into system.
  • Amended data to comply with customer requests.
  • Completed system backups to prevent loss of data.

• Application Systems Analyst

  Wells Fargo

  (Public Company; 10,001 or more employees; WFC; Banking industry)

  January 2007 — February 2008 (1 year 2 months)

  CONTRACT
  • Worked with several sources to ensure data was accurate and delivered within service levels.
  • Provided support for job failures, and system problems.
  • Conducted research and made recommendations for reoccurring problems.

• Computer Technician

  Integration International Inc.

  (Public Company; 5001-10,000 employees; Information Technology and Services industry)

  November 2005 — June 2006 (8 months)

  CONTRACT
  Northwest Airlines
  • Installed and configured luggage scanner
  • Improved Northwest Airlines business processes by providing them with the ability to track luggage as it is passed through their system.
  
  Home Depot
  • Replaced and configured mobile carts
  • Enabled Home Depot to achieve maximum benefit of their personnel, by providing them with upgraded technology.

• Technical Analyst

  Hewlett Packard (Canada) Co.

  (Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)

  April 2003 — December 2004 (1 year 9 months)

  • Monitored critical job streams executing on several platforms.
  • Processed EFT (Electronic Funds Transfer) Canada-wide, both production and test.
  • Worked with various support groups in order minimize service downtime.
  • Provided colleagues with software/hardware support.
  Cross trained in host operations:
  • Responded to issues regarding system performance and hardware failures.

• Intranet Developer

  INTRIA-HP

  (Privately Held; 10,001 or more employees; Information Technology and Services industry)

  January 2002 — April 2002 (4 months)

  CO-OP STUDENT
  • Analyzed current reporting system.
  • Made recommendations for new online system that would enable clients to view their system performance reports in real-time.
  • Created system, documentation and trained users.
  • By enhancing current intranet technology, I was able to maximize HP investment on personnel and business processes by having reports automatically created instead of having personnel create them manually.

• Technical Writer

  INTRIA-HP

  (Privately Held; 10,001 or more employees; Information Technology and Services industry)

  April 2001 — August 2001 (5 months)

  CO-OP STUDENT
  • Created and maintained SLA database using Microsoft Access in order to provide management with status reports.
  • Defined billable services, which enabled the company to charge the client once the company merger was complete.
  • Created Service Level Agreements (SLA) for clients.
  • Acted as a liaison between Service Level Managers and Clients to ensure documents were accurate and signed by all parties.

• Business Systems Analyst

  Canada Post Corporation

  (Public Company; 10,001 or more employees; Government Relations industry)

  January 1993 — January 1994 (1 year 1 month)

  CO-OP STUDENT
  • Analyzed current accounting system and procedures.
  • Made recommendations to use computerized system instead of manual calculations.
  • Implemented system and trained users on steps in using system.
  • By enhancing business processes, I was able to maximize the time personnel spent in verifying accounting records.

Jennifer O'Neill’s Education

• EXIN

  ITIL Foundations September 2005 — October 2005

• Confederation College

  Diploma , Computer Programmer Analyst , 1999 — 2002

Additional Information

Jennifer O'Neill’s Honors:

1999-2002
Confederation College
• Awarded “Deans List” recognition five consecutive semesters, for achieving a grade point average above 3.50.

2001
INTRIA-HP
• Awarded “Impact Award” and “Student Program Award” during four-month co-op placement.

1999
OPEIU
• Awarded “OPEIU Academic Scholarship” for writing a top essay for the Office and Professional Employees International Union.

Jennifer O'Neill’s Contact Settings

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• career opportunities
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