Co-owner & founder of INVENTConnect
Melbourne Area, Australia
- Current
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- Partner & Co-owner at InventConnect
- Owner at Easy Webstarts (Sole Proprietorship)
- Past
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- Sales & Estimating support officer at Heinemann Electric P/L
- – IT Case Management Co-ordinator at Hewlett Packard Aust. Pty Ltd
- Customer Care Co-ordinator at Hewlett Packard Aust. Pty Ltd
- Accounts Receivable / Administrations Officer at Fed IT Pty Ltd
- VARIOUS at TEMP / CONTRACT ASSIGNMENTS
- “Informatif” Product Specialist (Educational Library Management Program) at Voicenet Aust Ltd -
- Personal Assistant / Administrator at Integrated Technology Solutions Pty Ltd (Sole Proprietorship)
- Education
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- Chisholm Institute of TAFE
- University of Ballarat
- Wimmera Community College of TAFE & Casey Institute of TAFE – Dandenong
- Wimmera Community College of TAFE
- Wimmera Community College of TAFE
- Knox Technical School
- Recommended
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1 person has recommended Jennifer Craker - Connections
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- Websites
Jennifer Craker (jacraker@tpg.com.au)’s Summary
Jennifer Craker (jacraker@tpg.com.au)’s Specialties:
Microsoft Project, Intermediate to Advanced skills with MS Office Suite, Excellent written & verbal communication skills, High level of interpersonal skills with particular focus on customer service, Ability to think laterally & be self-motivated, Ability to work as part of a team as well as independently, Well developed organisational skills with the ability to meet deadlines , The ability to manage and prioritise multiple tasks
Jennifer Craker (jacraker@tpg.com.au)’s Experience
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Partner & Co-owner
InventConnect
(Partnership; 1-10 employees; Marketing and Advertising industry)
June 2006 — Present (3 years 6 months)
INVENTConnect is an Australian business established to assist inventors and innovators face the process of developing their ideas and inventions and taking them to market and our expertise is widely based on our own experience in sales and marketing and with direct experience through meeting and interviewing numerous inventors for the commercialisation and promotion of their inventions both here in Australia and Globally.
We help inventors and companies with new products engage with the external R&D Organisations, Government Agencies for Grants and Assistance, Prototype Engineers & Developers, Venture Capitalists or Financiers, Patent and IP Licensing Attorneys, Local and International Manufacturers, Distributors and Wholesalers. -
Owner
Easy Webstarts (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Marketing and Advertising industry)
July 2005 — Present (4 years 5 months)
Easy Webstarts delivers low cost marketing and sales strategies to enable businesses to grow and maintain their profits.
Easy Webstarts currently provides quality Business & Sales Coaching, Business Mentoring, Telemarketing Services, Electronic Press Releases and Online Media Newsletters, Marketing & Promotions and Online Sales Campaigns.
Our Guarantee of Service to You
To make a difference, we have to do things better than other organisations and that's why our emphasis is firmly focused on you, our clients and helping you improve your business.
We provide upfront and honest quality customer service.
We have a personal commitment to quality of service.
You are most important regardless of the size of your business.
We trust your word of mouth to also help us grow our business.
We make it easy for you and your business to do business with us.
We will simply provide the expertise to make computer technology work for you. -
Sales & Estimating support officer
Heinemann Electric P/L
(Public Company; 51-200 employees; Electrical/Electronic Manufacturing industry)
July 2005 — April 2006 (10 months)
Schedule multiple projects within a warehouse environment
Maintain & update schedule of multiple projects & ensure schedule is updated on a regular basis to ensure schedule reflects exact status of projects under completion
Attend project / sales team meetings
Compile weekly & monthly regional financial reports
Analyse & Prepare technical quotes
Assist with tracking projects schedules
Analysing project progress and the achievement of primary objectives
Raise sales orders in Pronto accounting system
To fully understand the program office processes including: milestones, key deliverables, deadlines & status reporting
Handle all incoming and outgoing correspondence for the Sales and Estimating department
Provide sales support as required
Correspondence control and data capturing
Filing
Assist with telephone calls from interstate branches and direct queries to relevant departments
Administrative tasks such as letter writing, photocopying, etc -
– IT Case Management Co-ordinator
Hewlett Packard Aust. Pty Ltd
(Public Company; 51-200 employees; Information Technology and Services industry)
April 2005 — June 2005 (3 months)
Take ownership of logged calls for Regional cases and case manage with Field Engineers to resolution
Handle all incoming calls and escalate where and if necessary
Order parts using Clarify SAP, E-eureka and ensure parts are available for engineer to attend customer site as scheduled
Ensure Same Day, Next Business Day and 4 hour calls are handled and attended as per SLA’s
Attend monthly teleconference meetings
Deal with Warehouse when parts are not available for site attendance and escalate where necessary
Provide customers and engineers with updated information regarding the current status of repair by evaluating data on Clarify, Fireman or WFM databases (Problem Management Systems);
Provide customer’s with quotes for next business day attendance and update calls when acceptance has been received and issue calls to relevant agents, order parts if required. -
Customer Care Co-ordinator
Hewlett Packard Aust. Pty Ltd
(Public Company; 51-200 employees; Information Technology and Services industry)
May 2003 — April 2005 (2 years )
Input of EFTPOS, Cheques, Credit Notes & D/Debit transactions into daily reports; EFTPOS & refund processing; Develop plans to enhance customer relationships to ensure complete customer satisfaction is implemented; Daily Reporting to ensure expired quotation ratio is maintained after 14 days with customer follow up; Ensure repair centres meet target objectives by reviewing report statistics; Using product knowledge, problem solving and strong negotiation skills to ensure complicated calls are handled; Log calls, provide resolutions, evaluate solutions & liaise regularly with other members of the company; Input phone statistics, staff attendances, target & performance objectives; Update customers regarding the current status of repair; Provide 1st level support for all IT related problems raised by helpdesk customers; Forward all calls with a priority of high or critical & which are considered to adversely affect the Operation to the relevant Client Manager and Service Desk Team Leader.
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Accounts Receivable / Administrations Officer
Fed IT Pty Ltd
(Partnership; 11-50 employees; Information Technology and Services industry)
October 2002 — May 2003 (8 months)
Involved working alongside, and in conjunction with the Accounts Payable and Sales team maintaining, follow-up and management of the debtors ledger;
Input of EFTPOS, Cheques, Credit Notes & Direct Debit transactions into AccPac (Accounting program)
Daily settlement of EFTPOS transactions;
Developing plans to enhance customer relationships to ensure complete customer satisfaction is implemented;
Account forecasting;
Contacting customers with 30/60 day arrears and arranging payment schedule;
Follow through and resolve disputes relating to the credit department;
Perform credit assessment;
Direct ship invoicing and follow up
Handling calls from customers and resolving issues affecting customer sales orders;
Preparation and logging returned goods information into accounting and inventory system – Accpac;
Maintaining product returns are lodged accordingly;
Ensuring all computer related equipment is maintained;
Management and supply of stationery and tea room products; -
VARIOUS
TEMP / CONTRACT ASSIGNMENTS
(Computer Hardware industry)
March 2001 — October 2002 (1 year 8 months)
AWA – IT Call Centre Co-ordinator
Cass Computing Pty Ltd / E.nableApps Pty Ltd – Administration Officer
Henley Properties Pty Ltd – Contract Typist
Monash Medical Centre - IT Help–Desk Specialist
DJ Transport - Administration Officer
Henley Properties Pty Ltd - Data Entry
Mayne Logistics – Data Entry
Pickfords File Management – Data Entry & File Management
Telstra - Web Controller Administrator -
“Informatif” Product Specialist (Educational Library Management Program)
Voicenet Aust Ltd -
(Public Company; 11-50 employees; Information Technology and Services industry)
August 2000 — March 2001 (8 months)
Design monthly newsletters, presentation invitations; Arrange user group meetings & site visits; Contact customers to pro-actively identify possible areas of concern; Ensure product documentation is updated & distributed, eg. upgrades, enhancements & information sheets; Preparation of product user manuals; Supervise help desk support staff; Provide first tier help desk support; Interact with help desk team to ascertain user needs & requirements; Review, evaluate & propose modifications & enhancements in response to user needs; Arrange training & information sessions & prepare necessary material; Product demonstrations; Maintain contact with educational institutions & library associations; Diary management; Travel arrangements; Customer feedback surveys, Maintainprogra m & user databases; Contact new customers to pro-actively provide information about the product. Encourage new sales; Prepare relevant quotation material.
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Personal Assistant / Administrator
Integrated Technology Solutions Pty Ltd (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Information Technology and Services industry)
December 1996 — August 2000 (3 years 9 months)
Reception
Sales support
Assist with the design, problem solving and technical support of new and existing networks
provide first level help-desk support with software and peripheral problems
on-site assistance for hardware and software issues
create and manage Access Data-Base
Accounts to reconciliation using MYOB
Installation and set-up Internet (ISP - Netconnect) user accounts
Prepare quotes
Filing, Banking, Reception, Word Processing, Stationary, Faxing, Stock Purchasing, Desktop Publishing, Invoicing & Debt Collection, Invoicing, Travel Arrangements, Diary Management and Mail.
Jennifer Craker (jacraker@tpg.com.au)’s Education
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Chisholm Institute of TAFE
Certificate IV , Small Business Management , 2006 — 2006
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University of Ballarat
Various modules of Certificate IV in Information Technology , 1999 — 1999
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Wimmera Community College of TAFE & Casey Institute of TAFE – Dandenong
Advanced & Associate Diploma in Office Administration , 1995 — 1996
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Wimmera Community College of TAFE
Advanced Certificate in Hospitality Operations , 1994 — 1994
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Wimmera Community College of TAFE
Worksills for Women , 1992 — 1992
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Knox Technical School
1977 — 1984
Additional Information
Jennifer Craker (jacraker@tpg.com.au)’s Websites:
Jennifer Craker (jacraker@tpg.com.au)’s Interests:
Computers Photography
Jennifer Craker (jacraker@tpg.com.au)’s Groups:
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TopLinked.com (Open Networkers) -
RedBubble
Jennifer Craker (jacraker@tpg.com.au)’s Contact Settings
Interested In:
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