Jennifer Heida

Current

Member at Go! Network
Member at BBJ - St. Louis

Past

Telecommunications Administrator at Husch Blackwell Sanders, LLP
Financial Systems Administrator at Husch Blackwell Sanders, LLP
Security Manager at Husch & Eppenberger, LLC

User Services/Desktop Services Manager at Husch & Eppenberger, LLC
Assistant Project Manager at Bankers Trust (formerly Boatmen's Trust)

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Education

University of Missouri-Saint Louis

Recommended

3 people have recommended Jennifer

Connections

156 connections

Industry

Information Technology and Services

Websites

Go! Network

Jennifer Heida’s Summary

Highly motivated and optimistic IT Project Manager with a strong personal work ethic looking to solve your company's problems. Adept at taking projects from inception through completion. Successful also in Team Leadership and Infrastructure Administration. Achieves corporate objectives through passion, commitment and expertise in:

Project Management ● Team Leadership ● Infrastructure Administration
Process Improvement ● Strategic Planning ● Coaching & Mentorship
Technology Deployment ● Change Management ● Application Support

Jennifer Heida’s Specialties:

Project management, application administration and support, managing technology staff, network administration, software license management and managing vendor relationships.

Jennifer Heida’s Experience

Member

Go! Network

(Privately Held; Wireless industry)

April 2009 — Present (10 months)
Member

BBJ - St. Louis

(Non-Profit Organization Management industry)

April 2009 — Present (10 months)
Telecommunications Administrator

Husch Blackwell Sanders, LLP

(Legal Services industry)

January 2009 — March 2009 (3 months)

• Daily support of VOIP phone system via Cisco Call Manager for new user setups, changes, terminations and troubleshooting in conjunction with pulling user info from Active Directory. VOIP rollout tracked using Sharepoint.
• Tracked all work and projects in HEAT database. Continually added support incident resolutions into the Knowledge Base.
• Administration of Equitrac system, a software and hardware solution for the firm’s cost recovery of copies, prints and long distance telephone usage. Included server administration (Windows Server 2003), desktop software and copier hardware. Aided in annual recovery revenue of approximately $1M.
• Daily administration of the St. Louis office’s door/badge/camera security system using Pegasys software, a Johnson Controls product. Involved server administration (Windows Server 2003), door badge reader troubleshooting/repair/replacement and creating/disabling user badges.
• Testing software on new firm pc image prototype, consisting of Windows XP, Office 2007, McAfee, DM 5, and more.
• Supported Accounting systems until transition, including Elite Enterprise 3.6, Peer Monitor, Kwiktag, Redwood and eBilling Hub.
Financial Systems Administrator

Husch Blackwell Sanders, LLP

(Legal Services industry)

June 2006 — December 2008 (2 years 7 months)

• Direct Report to CFO - Facilitated and supported all accounting specific applications which include: Elite Enterprise 3.5/3.6, ARCS, PRS, DTE, Redwood, Peer Monitor, eBilling Hub and more. Worked collaboratively with other departments to resolve complex issues arising from new solutions deployment, and existing technologies.
• Heavily contributed to the successful merging of the firm’s Elite accounting application with Blackwell Sander’s, June 2008.
• Project Manager for KwikTag implementation – Planned, coordinated and completed the integrating scanned images of financial documents into the firm’s Accounting system (Elite).
• Responsible for the daily time and cost loads into Elite Enterprise (accounting) system, included discrepancy research and reconciliations.
• Administration of Equitrac system, a software and hardware solution for the firm’s cost recovery of copies, prints and long distance telephone usage. Included server administration (Windows Server 2003), desktop software and copier hardware. Aided in annual recovery revenue of approximately $1M.
• Responsible for preparation of ad hoc reports, including but not limited to, ELITE, DTE and ARCS Systems, generally done via SQL 2005 or in Crystal Reports.
• Coordinated with IT in the preparation of annual project budgets for Firm’s operating budget.
• Conducted user accounting system security maintenance.
Security Manager

Husch & Eppenberger, LLC

(Privately Held; Law Practice industry)

October 2002 — June 2006 (3 years 9 months)

• Direct Report to CIO – as both Project Manager (many assigned projects during this position) and as the Security Administrator (a newly created position).
• Network account security in regard to creation of new user accounts, changes and terminations of accounts in Active Directory, including e-mail accounts and managing user NTFS permissions.
• Created client network accounts in Active Directory and client web access security (Secure Client Access), NTFS permissions on our web server.
• Created new network directory structures for proprietary systems (ELSE, Case Management) both on server (Windows Server 2003), and assigning NTFS permissions.
• Administration of Equitrac system, a software and hardware solution for the firm’s cost recovery of copies, prints and long distance telephone usage.
• Managed, tracked and procured all software assets; licensing for all desktop applications firm wide. Responsible for firm license compliance on approx. 150 software applications, $1.5 million annually.
• Responsible for administration of specific network accounts for networked hardware such as the firm’s MFDs (multi-function devices), across LAN/WAN.
• Other duties and projects as assigned.
User Services/Desktop Services Manager

Husch & Eppenberger, LLC

(Privately Held; Law Practice industry)

January 1999 — October 2002 (3 years 10 months)

• Direct Report to CIO - Leveraged management skills to plan and deploy infrastructure hardware upgrades of desktops, laptops, printers and scanners throughout firm - $300,000 – $400,000 of fixed assets; provided research and industry expertise that led to increased productivity, and reduced costs.
• Managed two groups of technical staff both local and remote in areas of Helpdesk (3.5 FTE), Desktop Support (2 FTE) and Telecommunications (2 FTE), and later the Desktop Services group which was a staff of 3 FTE designated to create the firm’s new desktop standard image, including testing all 130 software applications on this new image prior to rollout.
• Encouraged employee skill development, evaluated employee performance, analyzed procedures, recommended process improvements, reported progress to leadership, and assisted with budget planning
• Oversaw all tickets generated at the Helpdesk using Track-It, 90% closure rate at this level.
• Continually added support incident resolutions into Track-It’s Knowledge Base.
• Coordinated projects as assigned, including all hardware rollouts at times of new firm acquisitions, some using MS Project and Visio.
• Began project of keeping track of firm software licensing.
Assistant Project Manager

Bankers Trust (formerly Boatmen's Trust)

(Financial Services industry)

May 1997 — November 1998 (1 year 7 months)

• Supervised a total of six employees in various administrative positions.
• Troubleshot PC hardware, application, and printer problems, also implemented/assisted with PC moves, software (Office 97/Lotus Notes), and hardware (hard drive/DIMM) installations.
• Facilitated conversion of trust accounts from Boatmen's Trust to Bankers Trust, created and updated databases, spreadsheets, forms and letters for senior management.

Jennifer Heida’s Education

University of Missouri-Saint Louis

BSBA , (IT, Accounting, Marketing & Psychology.) , 1987 — 1989

Activities and Societies:

Delta Sigma Pi (Professional Business Fraternity), AMA (American Marketing Association).