Product Management, Social Media
San Francisco Bay Area
- Current
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- Senior Community Manager at Digg
- Past
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- Product Manager at Slide, Inc
- Senior Product Manager at PlanetOut Inc
- Sr. Manager, Product Marketing at PlanetOut Inc
- Customer Fulfillment Manager at Toys in Babeland
- Product Manager, Customer Interface at Buylink.com
- Project Manager, Customer Service at Amazon.com
- Education
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- Seattle University
- Recommended
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8 people have recommended Jen - Connections
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334
connections
- Industry
- Internet
- Websites
Jen Burton’s Summary
Highly accomplished with comprehensive experience in Internet product management. Proven record of integrating performance enhancing principles and tools into product development, staff training, and communications programs. Goal-driven and entrepreneurial, committed to strategic thinking that produces outstanding results for business partners and corporate agendas. Recognized for achieving results by guiding and linking realistic objectives to stakeholder needs
Jen Burton’s Specialties:
* Certified Scrum Master (2005, ADM, Inc)
• Market Requirement Documents
• Client Care & Retention
• Business Communications
• Crisis Management
• Policy & Procedure
• Development Programs
Jen Burton’s Experience
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Senior Community Manager
Digg
(Privately Held; Internet industry)
April 2008 — Present (1 year 8 months)
Here's what the job description says:
* Create (collaboratively with key team partners) strategies and programs to leverage online communities and community content to drive engagement and solve customer problems
* Recommend and validate programs with solid business cases, competitive benchmarking and deep customer insight
* Collaborate with product management team to create roadmap and functional requirements for community and viral experiences within the site and on the web
* Manage programs and offerings to implementation via standard project management techniques
* Evolve community management and abuse policies and manage the implementation of them
* Launch and operate a site forum for discussion of feature and technical issues
* Lead the day-to-day operations of the community forums and support team
* Develop metrics to monitor the health of audience and create reporting tools -
Product Manager
Slide, Inc
(Privately Held; 51-200 employees; Internet industry)
October 2006 — March 2008 (1 year 6 months)
Lead product planning, design and development for three core products (SkinFlix, FunPix and Hosted Images). Managed product life cycle and release scheduling (weekly and monthly).Performed daily, weekly and monthly product performance analysis. Worked closely with development managers on product development requirements to ensure timely product delivery.
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Senior Product Manager
PlanetOut Inc
(Public Company; 201-500 employees; lgbt; Internet industry)
July 2006 — September 2006 (3 months)
Collaborate with multiple teams in cross-functional roles for product development, customer care, and member retention. Reporting to Vice President, Product Planning and Strategy. Work with internal clients to develop and write product briefs and product requirements. Create product wire frames. Screen and evaluate feature development requests from business owners and relay requests to engineers. Compile documentation, developing community standards for all websites, working with engineering and product development to release required tools according to specifications and on deadline. Prepare and present quarterly market analysis updates to senior executive team.
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Sr. Manager, Product Marketing
PlanetOut Inc
(Public Company; 201-500 employees; LGBT; Internet industry)
January 2004 — July 2006 (2 years 7 months)
Collaborate with multiple teams in cross-functional roles for product development, customer care, and member retention. Reporting to Vice President, US Marketing. Write all Marketing Project Briefs (MRDs) for US properties. Screen and evaluate feature development requests from business owners and relay requests to engineers. Compile documentation, work with engineering and product development to release according to specifications and on deadline.
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Customer Fulfillment Manager
Toys in Babeland
(Privately Held; 11-50 employees; Internet industry)
May 2002 — July 2003 (1 year 3 months)
Supervise staff of nine with responsibilities for customer service and shipping online, mail, and phone orders. Worked with store managers, handling policy development and implementation for Web site, and physical locations. As systems contact, maintained performance of POS, inventory, credit card processing, and shopping cart systems. In role of Project Manager, wrote initial MRDs and RFPs for total Web site redesign and database development. Collaborated with lead engineer to meet business objectives and standards. Built strategic alliances with clients and business partners.
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Product Manager, Customer Interface
Buylink.com
(Privately Held; 11-50 employees; Internet industry)
May 2000 — February 2001 (10 months)
Worked with executive teams and engineers to develop key initiatives. Worked in close association with design and engineering. Led diverse, cross-functional teams in fulfillment of corporate productivity, quality, and bottom-line objectives.
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Project Manager, Customer Service
Amazon.com
(Public Company; Internet industry)
1998 — 2000 (2 years )
Built impressive record of achievement and advancement serving in various functions. Coordinated flow and development of auction site business initiatives to Amazon.com customer service department. Monitored system for policy adherence and performance outcomes. Assisted marketing department on promotions, advertising initiatives, and branding strategies.
Jen Burton’s Education
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Seattle University
1993 — 1998
Additional Information
Jen Burton’s Websites:
Jen Burton’s Groups:
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Seattle University Alumni -
Amazing Amazonians -
Golden Gate Women's Soccer League -
PlanetOut Employees and Alumni
Jen Burton’s Contact Settings
Interested In:
- career opportunities
- expertise requests
- reference requests
- getting back in touch
