Technical Support Specialist
Greater Detroit Area
Technical Support Specialist
Greater Detroit Area
Over 10 years of technical support experience. Proficient with Linux and Windows operating systems as well as web server technologies including PHP, Apache, cPanel, MySQL, Postgres SQL and e-mail systems. Goals include becoming a lead Systems Administrator for a medium to large company and/or starting my own company that provides contract-based technical support for companies that do not have in-house support staff.
Technical Support, computer networking, Linux, Web Hosting, computer repair, customer relations.
(Privately Held; 11-50 employees; Information Technology and Services industry)
September 2007 — Present (9 months)
Manage, repair, and analyze various network issues in a Linux environment for a medium sized web hosting company. Communicate with customers via web chat, ticket system and phone. Solve network related problems and prioritize requests so all customers receive the highest level of satisfaction.
(Privately Held; 1-10 employees; Internet industry)
April 2007 — Present (1 year 2 months)
Provides centralized management for the growing number of sites and services provided by jemmilleNetworks.
(Privately Held; 1-10 employees; Internet industry)
January 2007 — Present (1 year 5 months)
Content, design, and implementation of all aspects for jemmille.com
(Privately Held; 1001-5000 employees; Hospital & Health Care industry)
March 2001 — April 2002 (1 year 2 months)
(Educational Institution; 10,001 or more employees; Higher Education industry)
August 1998 — March 2001 (2 years 8 months)
Secondary Education, Geography, History, 2003 — 2006
Computer Science, Networking Technologies, 1998 — 2002
New Technology, Operating Systems, HTML, Soccer