Jeff Samford

Jeff Samford

Business & Marketing Coach

Richmond, Virginia Area
Professional Training & Coaching

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Jeff Samford's Overview

  • Business Coach at Business Partner of Richmond

500+ connections


Jeff Samford's Summary

I bring energy & ideas. Transforming organizations & individuals through purpose & accountability. I connect & help others connect & grow...personally & professionally. I help others think & act in a bigger context. I am motivated by helping others optimize their potential.

Executive with broad competencies in leadership, organizational growth & effectiveness, customer acquisition, servicing & customer retention/loyalty, implementation of sales & marketing campaigns, CRM solutions, change management and successful large scale project & program management.

My mission is to help business owners & entrepreneurs optimize their potential. As a business coach I recognize most owners/entrepreneurs seek revenue/customer growth, increased profitability, more freedom, etc. I believe in creating value that enables business owners the freedom of choosing where they spend their time.

Marketing for all size organizations - graphic design, printing, promotional items/gifts, logo apparel, signage, trade show displays, etc.

Jeff Samford's Experience

Privately Held; 1-10 employees; Marketing and Advertising industry

July 2007Present (7 years 3 months) Richmond, Virginia Area

Business Coaching for small business owners with revenues up to $30mm annually. While we have proven systems & methodologies, my approach is situational & customized to the individual owner. I understand what it takes to be relevant in today's market & help owners maximize their potential. As a proven business owner, leader and coach, I work with business owners to establish real growth plans and execute upon them for success.

Group Coaching for various business owners - programs, dates/times vary.

Business Partner is a team of professionals who provide efficient & effective means of marketing/promoting and branding for small, mid-size and large companies, as well as school PTA organizations and non-profits. Business Partner of Richmond specializes in the following services and products:
-Marketing Coach
-Promotional items & gifts
-Tradeshow exhibits and booths
-Graphic design (logos, websites, collateral, shirts, etc.)
-Logo Apparel - including uniforms, golf/polo shirts, dress shirts, hats, jackets, coats, bags, etc.
-Quality Screen-Printing and Embroidering
-Large & small banners
-Signage - including vehicle graphics
-Printing, including four-color processing (business cards, flyers, post cards, brochures, etc.) & mailing services

VP Operations

JPM Chase - Education Finance

February 2002July 2007 (5 years 6 months) Fredericksburg, VA

Vice-President Contact Center Operations
• Led 350+ Loan Consultants in multi-site contact centers offering education finance sales and service
• Managed diverse group of directors, business analysts, vendor managers, staffing managers and senior managers responsible for producing $3 billion in annual volume of Federal and Private Consolidation of student loans with $24 million annual budget
• Formulated business growth strategies utilizing multiple channels, including direct-mail, telemarketing, e-commerce, campus events, etc.
• Designed and implemented new sales team compensation plan, and successful sourcing solutions

Enterprise Technology Management and MIS
• Developed business cases and plans to invest and build out infrastructure to support growth of business
• Developed plans and methodologies to reach level 5 of CMM (Capability Maturity Model)
• Led IT team in design and implementation of relational database to provide marketing and operations with critical data, reporting and analysis capabilities

Director CRM Consulting Practice

AnswerThink / The Hackett Group Consulting

Public Company; 51-200 employees; HCKT; Information Technology and Services industry

February 1999February 2002 (3 years 1 month)

Identified, sold & implemented business solutions to Fortune 1,000 and growing organizations

• Packaged and sold business management, integration and implementation consulting services to Fortune 1,000 clients; designed marketing campaigns and collateral focused on demand generation and business development
• Built practice to support alliance partner(s) product delivery; led consultants, senior consultants and managers in implementation of strategic partner’s e-business products for Global 2,000 clients
• Coached, developed and directed team of Knowledge Engineers, User Experience Architects, Project Managers, Web Developers, Testers and Technical Services Specialists to deliver stellar results for clients
• Consulted Fortune 1,000 clients on varying business strategies, practices and technologies
• Generated new business leads, responded to RFP’s, constructed proposals and assimilated teams to sell services to various clients
• Managed the program office for a Fortune 50 client - implemented a $24 million global CRM (Customer Relationship Management) solution

Group Manager

Capital One

Public Company; 10,001+ employees; COF; Financial Services industry

January 1986February 1999 (13 years 2 months) Richmond, Virginia Area

America One Communications – Cell Phone Business
• Managed professional call center support team in Richmond & Tampa dedicated to America One Communications subsidiary with focus on call forecasting, staffing strategies & scheduling, establishing & meeting service levels, increasing revenues, decreasing costs, improving operational processes & reducing customer attrition
• Consulted internally with executive team to grow customers & revenues

Credit Card Business
• Managed Call Center Operations team of 16 professionals (Business Analysts, Project Managers, Systems Specialists and MIS Specialists) across three geographical sites to support new strategies & growth
• Responsible for all domestic card call centers Intelligent Call Routing management, IVR/VRU application design & implementation, skill based routing, expense management, revenue enhancements, process improvements, vendor relations management, capacity planning, facility and disaster recovery planning
• Led cross-functional executive team in the integration of various call centers in areas of business processes, IT project and resource prioritization, staffing, voice processing/telephony and call routing, CTI, vendor selection processes, user requirements and documentation, etc.
• Consulted various internal start-up operations (GO – Growth Opportunities) designed to test new products and services with rapid ROI
• Partnered with Marketing & Analysis to create marketing solutions that generated in excess of $33mm in annual revenues by selling the right products to the right customers
• Managed vendor relations and negotiated rate reductions, such as long distance usage rates resulting in more than $360,000 expense reductions
• Developed and managed operations infrastructure projects to support massive growth & new business strategies
• Led efforts between customer service & marketing to test & analyze solicitations with objective of growing assets
• Managed Customer Service budget of $14 million

Jeff Samford's Honors and Awards

  • President's Club Award - JPM Chase

    • March 2007

Jeff Samford's Volunteer Experience & Causes

  • Volunteer Experience

    • Volunteer

      Freedom House
      • Social Services

      Mission Coordinator to prepare and serve meals quarterly

    • Volunteer

      Special Olympics Virginia
      • Children

      Assist Director with Softball program

    • Blood Drive Coordinator

      Virginia Blood Services
      • Health
      2004 present (10 years)

      Coordinate quarterly blood drives

    • Volunteer

      United Methodist Family Services
      • Social Services

      Coordinate routine activities to benefit UMFS and its residents

    • Vice Chair Staff Parish Relations Committee

      Shady Grove United Methodist Church
      • Social Services
    • Finance Committee

      Shady Grove United Methodist Church
      • Social Services
      January 2014 present (9 months)

      Finance Committee manages all the finances of the > $1mm annual budget

Jeff Samford's Skills & Expertise

  1. Visionary
  2. Leadership Development
  3. Marketing Strategy
  4. Change Management
  5. Operations Management
  6. CRM
  7. Interpersonal Skill
  8. Marketing Communications
  9. Business Planning
  10. Tactical Planning
  11. Executive Management
  12. Student Loans
  13. Team Leadership
  14. Cross-functional Team Leadership
  15. Collections
  16. Customer Acquisition
  17. Customer Service
  18. Customer Retention
  19. Strategic Planning
  20. Business Strategy
  21. Financial Services
  22. Business Coaching
  23. Management Consulting
  24. Sales Management
  25. Project Management
  26. Risk Management
  27. New Business Development
  28. Website Development
  29. Organizational Development
  30. Organizational Effectiveness
  31. IT Strategy
  32. IT Solutions
  33. Email Marketing
  34. Direct Marketing
  35. Marketing
  36. E-commerce
  37. Business Development
  38. Small Business
  39. Management
  40. Entrepreneurship
  41. Leadership
  42. Recruiting
  43. Sales
  44. Process Improvement
  45. Budgets
  46. Coaching
  47. Business Intelligence
  48. Analysis
  49. Business Analysis
  50. Selling

View All (50) Skills View Fewer Skills

Jeff Samford's Education

Virginia Commonwealth University - School of Business

BS Business Administration & Management, Real-Estate; Marketing; General Business; Leadership


Jeff Samford's Additional Information

Groups and Associations:

Member Richmond Chamber of Commerce Member West Richmond Businessmen's Association Founding member Kennel Investment Club Member of Board @ Glen Allen Athletic Youth Association Member Basketball Operations Committee @ Glen Allen Athletic Association Member Baseball Operations Committee @ Glen Allen Athletic Association Shady Grove United Methodist Church Leadership Committee

Honors and Awards:

Business Vision Award
Top Performing Coach - 2010, 2011 and 2012
Franchisee of the Year 2011
Highest Revenue 2010
Rising Star 2009

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