Senior Manager, IT Web eCare Development at Sprint
Kansas City, Missouri Area
Senior Manager, IT Web eCare Development at Sprint
Kansas City, Missouri Area
Highly accomplished senior IT leader with 16 years experience driving all aspects of technology architecture, development, and program/portfolio management for major corporations. Proven ability to build and lead large, cross-functional teams through organizational growth and change. Extensive success at driving best practices in large, fast-moving organizations. Recognized as a successful strategist and decision maker.
• Telecommunications software development and integration in multi-vendor environments.
• Driving improvements to all aspects of the software lifecycle to improve the value that IT projects bring to the business.
• Delivering high quality software solutions on time and on budget that exceed customer expectations.
• Recruiting, training and management of interdisciplinary work teams in a fast-paced environment.
(Public Company; 10,001 or more employees; S; Telecommunications industry)
March 2007 — Present (1 year 9 months)
Software development senior manager for the Sprint customer care presence on the internet - a large, distributed processing application supporting approximately 54 million users nationwide. Responsible for the evolution and production support of the application with a team of 30 developers, testers, analysts and project managers.
(Public Company; 10,001 or more employees; S; Telecommunications industry)
May 2006 — March 2007 (11 months)
Lead the project management team responsible for delivering IT projects supporting Sprint’s strategic partnerships with cable television companies. Responsibilities include:
Lead 12 project managers and 42+ concurrent projects
Matrix responsibility for PMs in other teams managing another 24+ projects.
Accountable for delivering each project’s scope on schedule and on budget currently totalling over $20M
Recruit, coach, counsel and provide career guidance for employees
Monitor financials for internal IT labor, vendor labor, vendor software and hardware. Implement corrective action when needed
Mitigate risks, resolve issues, facilitate quick and effective change control
Manage interdependencies among all projects in portfolio
Communicate project status to stakeholders and executives
Perform regular reviews of each project with project core team members
Assist sponsors in moving projects through the project governance process and quality gates
(Public Company; 10,001 or more employees; s; Telecommunications industry)
August 2004 — April 2006 (1 year 9 months)
Support internal Sprint departments in the Sprint Business Services and Network Services business units spanning 4 VP groups. Responsibilities included:
Central contact in IT responsible for strategic planning of 18 month rolling pipeline of projects.
Accountable for $18.7M project portfolio and $13.5M production maintenance budget.
Accountable for the scope, schedule and cost of every project from inception to contract.
Ensure development teams are properly staffed, accurately prioritizing and actively completing projects on time and on budget.
Act as first line of communication to business unit VP groups, IT teams and outsourcing suppliers to build relationships, resolve issues and roll out initiatives.
Lead a team of 5 people responsible for business consulting and requirements management who work with project sponsors, users and IT teams
Provide business guidance to the IT architects in development of future state architectures, and individual project approaches.
(Public Company; 10,001 or more employees; S; Telecommunications industry)
October 2000 — July 2004 (3 years 10 months)
Managed Network Service Assurance development team. Responsible for building & maintaining best in breed combinations of vendor and custom-built software delivered on time, on budget and exceeding customer expectations. Network service assurance software is used by network engineers nationally to troubleshoot Sprint’s telecom network. Led up to 60 developers across 5 teams in several domains including consumer and business national and local wireline telecom services. Responsibilities included leading and coaching staff, leading program managers, overseeing and tracking project plan execution, implementing risk management strategies, negotiating and managing vendor relationships, seeking new business opportunities for the applications, facilitating the architectural evolution of the system, tracking the project and departmental expense budgets and building productive relationships with the user groups and project champions.
Joined Leadership Development Program in December, 2003.
Certificate, Project Management, 1998 — 1999
Master of Science, Information Systems, 1994 — 1996
B.S.B.A, Information Systems and Finance, 1988 — 1992