Jeff Hopper

Current

President at SpeechSelfService.com (Sole Proprietorship)

Past

Vice President Technology at HighBridge Communications
Manager, Sales Engineering at PAR3 Communications
Director, Sales Engineering at Nuance Communications

Sales Engineering Manager, Voice Systems at IBM
Sales Consulting Manager at Siebel Systems, Inc.
Systems Engineer at Borland International

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Recommended

7 people have recommended Jeff

Connections

500+ connections

Industry

Computer Software

Websites

Jeff Hopper’s Summary

Results-driven professional with over 15 years of experience leading enterprise applications design, development and service delivery teams. Proven leader and motivator of responsive technical sales support teams in high technology field sales environments. Adept at gathering and understanding customer requirements and identifying relevant and cost-effective solutions. Possess a unique ability to articulate across all organizational levels the strengths of a proposed solution and do so with informed passion and conviction. Highly capable of exploiting emerging technologies and integrating them seamlessly into mainstream business practices. Strong experience at bridging communications issues between various enterprise teams and vendors to ensure project success.

Jeff Hopper’s Specialties:

• Project / Program Management
• Vendor Assessments
• Subject Matter Expertise
• User Experience Assessment
• Call Center Assessments
• RFI / RFP Processes
• Platform Requirements Analysis
• SOA Architecture
• Application Integration Strategies
• Speech Recognition
• CRM Applications & Integration
• Out-Bound calling
• Text-to-speech
• IVRs
• Unified Communications (UC)
• VoIP and traditional PSTN telephony
• SaaS (Software as a Service)

Jeff Hopper’s Experience

President
SpeechSelfService.com (Sole Proprietorship)

(Sole Proprietorship; 1-10 employees; Computer Software industry)

September 2005 — Present (4 years 4 months)

At SpeechSelfService.com I provide comprehensive consulting services for clients who are introducing Speech Recognition technology into their overall customer service strategy.

My work ranges from helping clients identify target transactions for self-service, choosing between premise based or hosted solutions then guiding them through the application design and development process on through implementation, post-release monitoring, maintenance and tuning.
Vice President Technology

HighBridge Communications

(Privately Held; 1-10 employees; Computer Software industry)

November 2004 — September 2005 (11 months)

HighBridge provides phone based, customer self service solutions. Utilizing hosted speech recognition technology we afford customers a high quality experience which is more effective and efficient than live agents.

I'm responsible for architecture and product development for our platform. Based on the .NET framework, this platform supports a variety of call management solutions. Our solutions take advantage of a data-driven architecture to help businesses improve the customer experience while reducing costs and increasing the efficiency of their existing staff. Our platform and pre-configured applications let customers automate a variety of inbound and outbound phone interactions. Through a web interface, set-up is quick and easy and our service oriented architecture allows for easy integration into existing applications.
Manager, Sales Engineering

PAR3 Communications

(Privately Held; 51-200 employees; Computer Software industry)

January 2004 — September 2004 (9 months)
Director, Sales Engineering

Nuance Communications

(Public Company; 201-500 employees; NUAN; Computer Software industry)

January 2000 — September 2002 (2 years 9 months)
Sales Engineering Manager, Voice Systems

IBM

(Public Company; Computer Software industry)

January 1999 — December 2000 (2 years )
Sales Consulting Manager

Siebel Systems, Inc.

(Public Company; Computer Software industry)

August 1996 — January 1999 (2 years 6 months)
Systems Engineer

Borland International

(Public Company; Computer Software industry)

1994 — 1996 (2 years )

Additional Information

Jeff Hopper’s Websites:

Jeff Hopper’s Groups:

IEEE-ISTO, Avios (Applied Voice Input/Output Society), VoiceXML Forum, PMI (Project Management Institute), LInkedIn Seattle

Executive Suite
The Greater IBM Connection: IBM's alumni program for past and present IBM employees
On Startups - The Community For Entrepreneurs
SMB Technology Network
Telecom Professionals
Wireless Jobs
Skype for Business
Linked:Seattle
VoiceXML Forum
Wireless Telecommunications Worldwide
IEEE Computer Society Members
Contact Center Professional
Call Center Pros
Borland Barbarians
Mobile Content
IVR World
Siebel Oracle CRM Experts
IVR: Interactive Voice Response Users and Professionals
User Experience
Speech Analytics
Siebel Alumni (for former Siebel employees only)
Voice and Speech Specialists
Tweeple
IVR and CTI for CRM
SPEECH Community
Washington Technology Industry Association (WTIA)
Nuance Alumni Network
Name Sourcing
Speech Industry Group
Microsoft Response Point
Grafton Executive Search Recruiting and Career Network
Software as a Service (SaaS) Group
Voice User Interface Professionals
CRMXchange CRM And Contact Center Discussion Group
Automatic Speech Recognition
AVIxD - Association of Voice Interaction Design
Call Center Technology
CallCentre Search
SpeechTEK Conference
Best Practices in Service Desks and ITIL Worldwide
Best Practices in Call Centers Worldwide
Best Practices in Customer Satisfaction Worldwide
OpenVXML Users
Norton Paratela - Jobs & Businesses
The Sage Group Roundtable
Training Seattle
IVR Project Managers
IVR Application Designers (VUI & DTMF)
Sales Engineers and Managers Best Practices
ivr jobs
Twilio Developers Network