
Owner, CallYourHelpDesk.Com, and Co-Owner of Ann Arbor Cartridge World
Greater Detroit Area

Owner, CallYourHelpDesk.Com, and Co-Owner of Ann Arbor Cartridge World
Greater Detroit Area
I started building and repairing PCs in 1991. Since then, I've worked for seven companies in PC repair/support, or software development. I've amassed extensive debugging and troubleshooting experience, which I've used to support users, develop solutions, and train individuals and groups.
The goals of this company are to provide the residential and BtoB market with affordable, dependable PC support by a trained professional who will stand behind his work, and to help people understand how to better protect themselves from the common pitfalls of computer use.
C#, C++, HTML, SQL
Microsoft MCP
PC Hardware construction and troubleshooting
Windows and Linux networking
(Privately Held; 1-10 employees; Retail industry)
August 2008 — Present (1 year)
Remanufacturer of ink and toner cartridges
(Information Technology and Services industry)
July 2008 — Present (1 year 1 month)
(Retail industry)
May 2008 — Present (1 year 3 months)
(Information Technology and Services industry)
May 2007 — Present (2 years 3 months)
The Help Desk That Speaks Your Language.
I help consumers and business owners maximize the efficiency of their computing assets, whether by solving a crisis or by instructing in best practices.
(Privately Held; 1001-5000 employees; Automotive industry)
November 2006 — January 2007 (3 months)
(Privately Held; 1-10 employees; Computer Software industry)
March 2005 — October 2006 (1 year 8 months)
(Public Company; 5001-10,000 employees; TYC; Information Technology and Services industry)
1998 — 2004 (6 years)
(Information Technology and Services industry)
1998 — 2004 (6 years)
(Public Company; 10,001 or more employees; DEC; Computer Hardware industry)
1994 — 1997 (3 years)
(Government Agency; 501-1000 employees; Government Administration industry)
1988 — 1991 (3 years)
1994 — 1998
Certification , Microelectronics , 1984 — 1984
Diploma , Math/Science , 1979 — 1983
Technology (learning and teaching others), shooting sports, working with kids
Leadership Saline,
Saline Area Chamber of Commerce,
Ann Arbor Chamber of Commerce,
Ypsilanti Chamber of Commerce,
Milan Area Chamber of Commerce,
Tri County Sportsmen's League,
NRA,
Washtenaw Referral Network (WRN),
Home Builders Assn of Washtenaw County,
Saline Environmental Commission,
York Township Environmental Commission,
Saline Celtic Fest
Illinois PTI Class 88-3/Sep 1998
Microsoft Certified Professional,
MUCC Leadership Training, Winter 2007
Saline Leadership Institute, Class 11, 2008,