Jeff Kelly

Current

Mr. ITIL at T-Mobile USA

Past

Director of Application Management at T-Mobile
Director of Billing Operations at T-Mobile
Manager - Business Continuity/Disaster Recovery at T-Mobile

Account Manager at Computer Sciences Corporation

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Education

The University of Montana
Shelby High School

Recommended

3 people have recommended Jeff

Connections

372 connections

Industry

Wireless

Jeff Kelly’s Summary

Over 19 years of work experience in wireless industry, including 15 years of management and 8 years of executive management experience in many IT functions such as application management, billing, testing, release management, incident management, problem management, deployments and account management. Experienced and skilled at building teams and programs from the ground up.

Jeff Kelly’s Specialties:

IT Service Management and building teams and programs from the ground up. Leading an IT Operational team to negotiate and meet internal and external customer needs. ITIL Practitioner Certified.

Jeff Kelly’s Experience

Mr. ITIL

T-Mobile USA

(Public Company; 10,001 or more employees; DT; Telecommunications industry)

September 2007 — Present (2 years 4 months)

Started an ITIL IT Service Management program from scratch. Lead a team that launched process disciplines in Incident, Problem, Service Desk, Change, Release, Continuity, Configuration, Capacity, Availability and Service Level Management and used the ITIL V3 framework to establish a Continual Service Improvement process to establish an 18 month roadmap for each process area to move to CMMI level 3 maturity. Designed and implemented the operation plan, communication plan and training plan. The team started with one employee and now stands at 55. The operational budget for the team is 5.2 million and the capital budget is 52 million. The team has helped the T-Mobile IT Department achieve an initial full percentage point increase in System Availabilty and has sustained it over two quarters. We have also begun a transformation of the culture from firefighting to a culture of planned work, change management, causality and access control.
Director of Application Management

T-Mobile

(Public Company; 10,001 or more employees; DT; Wireless industry)

February 2002 — September 2007 (5 years 8 months)

Directed both the operational and strategic teams within the Application Management Organization. The operations team was responsible for supporting and managing all of T-Mobiles mission critical applications including systems for Care, Web, Middleware, Retail, Financial, IT, Payment Processing, Data Warehousing, Reporting and Supply Chain. The strategic team worked with the project management teams to operationalize all changes to the applications to insure that our SLAs could be met. The team consisted of 150 personnel with 5 Senior Managers and 14 managers. The combined operational & capital budget of the team was 14 million. The team achieved 99.8% system availability (measured from the customer’s experience) on a target of 99.7. The AS team supported just over 7,000 changes in 2006 on over 100 applications that serviced 15,000 daily users / 25M customers.
Director of Billing Operations

T-Mobile

(Public Company; 10,001 or more employees; DT; Wireless industry)

February 2000 — February 2002 (2 years 1 month)

Directed the operation of the T-Mobile Billing System. The team consisted of 50 personnel with 5 managers. The billing team was responsible for Quality Assurance of all billing functions, Billing Technical Operations, Vendor Management, Mediation of all billing records, provisioning of subscriber billing information to the T-Mobile network elements, a PMO office for billing, and the operations of all billing programs. The combined operational & capital budget of the team was 15 million. The team successfully converted 4 different billing systems into one while maintaining an on-time billing ratio of 90%. The Billing Operations team supported 5,000 daily users and produced 6M bills per month with an accuracy rating of 90% and processed 300M call detail records per day.
Manager - Business Continuity/Disaster Recovery

T-Mobile

(Public Company; 10,001 or more employees; DT; Wireless industry)

November 1998 — February 2000 (1 year 4 months)

Built Disaster Recovery Department from the ground up, including setting up deparment objectives, obtaining budget approval, managing to budgetary constraints and hiring and managing departmental personnel.
Account Manager

Computer Sciences Corporation

(Public Company; 10,001 or more employees; Wireless industry)

February 1991 — May 1998 (7 years 4 months)

On site account manager for 2 strategic clients.

Jeff Kelly’s Education

The University of Montana

Bachelor or Sciences , Business Administration - Finance , 1983 — 1988

Activities and Societies:

Sigma Phi Epsilon Montana Alpha, President Inter Fraternity Council, Co Chair Rocky Mountain Greek Conference,
Shelby High School

1979 — 1983