Jeff Cleveland

Current

• Assistant Store Manager at Apple Retail

Past

• Store Manger at Starbucks Coffee Company
• Recruiter at P.J. Murphy & Associates
• Associate at Harris McCall & Associates (Sole Proprietorship)

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Education

• Fairhaven College

Recommended

1 person has recommended Jeff

Connections

38 connections

Industry

Retail

Jeff Cleveland’s Summary

A highly experienced customer service professional with proven success in a retail environment who has been successful in training and leading a staff to attract new customers while retaining highly satisfied, existing customers and consistently met sales goals by increasing customer satisfaction metrics.

Jeff Cleveland’s Specialties:

New Store Opening, Training

Jeff Cleveland’s Experience

• Assistant Store Manager

  Apple Retail

  (Public Company; 10,001 or more employees; AAPL; Retail industry)

  June 2008 — Present (6 months)

• Store Manger

  Starbucks Coffee Company

  (Public Company; 10,001 or more employees; SBUX; Retail industry)

  May 2002 — May 2008 (6 years 1 month)

  Opened three retail locations which included hiring 15-18 employees per store, training them in a four to five week period, setting up the store and opening on time. Trained two current Store Managers and two current Assistant Store Managers. Became a Classroom Facilitator for the Milwaukee market. Previous performance review mentioned a low 12-month turnover trend of 33% and high employee view survey results - 100% satisfaction, 85% engagement, and 83% manager/job satisfaction.

• Recruiter

  P.J. Murphy & Associates

  (Privately Held; 1-10 employees; Staffing and Recruiting industry)

  October 2003 — September 2004 (1 year)

  Assisted the Vice President of Health Care in recruiting candidates for Midwestern hospitals.

• Associate

  Harris McCall & Associates (Sole Proprietorship)

  (Sole Proprietorship; 1-10 employees; Staffing and Recruiting industry)

  October 2001 — October 2003 (2 years 1 month)

  Responsibilities split between business development and recruiting with a focus on the information security industry. Acted as a liaison between companies and candidates through the interview and acceptance process including salary and benefits negotiation.

Jeff Cleveland’s Education

• Fairhaven College

  BS, Theology, 1985 — 1990

Jeff Cleveland’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch