Jeff Buzhardt

Current

System Architect at Method IQ / AVDS

Past

VP, Information Technology at Service Resources
Director, Information Technology at Transaction Technology Inc

Education

Clemson University
Furman University

Recommended

11 people have recommended Jeff

Connections

124 connections

Industry

Telecommunications

Websites

Jeff Buzhardt’s Summary

Chief Architect
Support the Sales Department by designing system solutions and offering technical consulting during the sales process. Provide technical support to existing customers and serve as a SME for field service technicians. Develop sales documentation, system documentation and process documentation for the Interaction Center Suite of products.

VP Information Services
Supervised a team of Database Administrators, Developers, Information Security Specialists and Maintenance Technicians and managed all aspects of the Information Systems Department for this Facilities Management Outsourcer.

Director, Information Services
POS Product Manager
National Service Manager
Lead Developer

Jeff Buzhardt’s Specialties:

Customer Needs Analysis
System / Infrastructure Management
Customer Relations
Scope of Work Definition
Service Group Development
Work Process Analysis
Bids and Proposals
Channel Partner Development
Design Documentation
Organizational Design
Vendor Relations
Product Development & Management
Multi-Site Operations
Change Leadership
Customer Relationship Management
Operations Analysis
System Implementation
System Architecture Design
Technical Consulting

Jeff Buzhardt’s Experience

System Architect

Method IQ / AVDS

(Privately Held; Telecommunications industry)

May 2002 — Present (7 years 7 months)

• Reenergized dormant existing accounts. Transferred to Houston and began calling on dormant accounts to expand the current service offering. Met with clients to understand their business needs and suggest system upgrades and new applications to meet business needs. Result: Generated $100,000 in additional, un-forecasted revenue.
• Provided technical sales support for a contact center/PBX application for a rapidly expanding, Internet-based home products sales company. Reviewed the documentation from the pre-sales interviews and generated a statement of work. Led and participated several operations hand-off meetings. Provided on-going technical support and assisted with go-live support. Result: The team received a congratulatory Email from the company’s CEO for a job well done on a $200,000 deployment.
• Provide emergency on-site support to Texas Women’s University to rectify issues on a pending Messaging Interaction Center (MIC), days prior to the scheduled go-live date. Performed technical troubleshooting. Trained customer in proper operations. Consulted with customer on proper processes for the organization. Result: Successful go-live with 1500 users. Satisfied customer for $150,000 deployment.
• Point of contact for the Interactive Intelligence Suite of products for Bell South. Worked directly with Bell South representatives as a vendor partner, in the design of the scope of work and installation of all Customer Interaction Centers sold by Bell South. Developed methodology to review BellSouth proposals. Negotiated with BellSouth Sales to ensure that Method IQ margins were protected. Result: Created highly effective and profitable relationship with BellSouth.
VP, Information Technology

Service Resources

(Facilities Services industry)

April 1997 — May 2002 (5 years 2 months)

• Planned infrastructure landscape for SAP implementation for Service Resources. The implementation encompassed 1500 remote employees, 250 headquarters users, and 75-person Contact Center in Greenville, South Carolina. Provided internal process consulting. Migrated ancillary system work from other systems to SAP. Managed technical delivery for the SAP team. Result: Successful SAP implementation.
• Designed and implemented an automated remote work order tracking system for the field service staff. The system made use of existing SMS two-way pagers and allowed technicians to send and receive real-time status reports on field projects. Result: The approach provided an effective means to manage a rapidly expanding field service staff and provide very efficient customer service without the need to expand back-office staff.
• Developed an effective team in a rapidly expanding environment. Mentored new IT staff. Designed and developed maintenance and development processes. Instituted reporting guidelines. Communicated with corporate upper management and peers regarding enterprise requirements, new developments, and appropriate infrastructure. Result: IT staff grew from 3 to 15 people as the company’s size increased from under 100 to over 2000. Back-office competence and capabilities were marketed as a competitive advantage to SRI customers.
Director, Information Technology

Transaction Technology Inc

(Industrial Automation industry)

April 1984 — April 1997 (13 years 1 month)

• Supervised a team of three engineers and technicians and managed all aspects of the Information Services Department including database management, Email, IT Maintenance, networked PC’s, and the accounting software support.
• Designed the customer service operation for TTC produced POS product. Analyzed customer requirements.
• Implemented support team with pricing and costing parameters.
• Managed all aspects of the product design, development, manufacture, and distribution. Achieved product penetration in major markets of the southeastern US.
• Analyzed Field Service requirements for TTC’s Marriott account. Assumed management responsibility for account. Result: Maintained account, with appropriate customer satisfaction and profitability, until Marriott sold the division.
• Interacted with customers to gather operational requirements and design POS systems to meet those requirements. Led development teams and trained other developers.

Jeff Buzhardt’s Education

Clemson University

MBA , Business Administration , 1994 — 1996
Furman University

BS , Mathematics / Computer Science , 1980 — 1983

Additional Information

Jeff Buzhardt’s Websites:

Jeff Buzhardt’s Interests:

Solving problems Puzzles Home improvement Travel

Jeff Buzhardt’s Groups:

Executive Suite
Houston Technology Professionals
CIO Forum
RE:FOCUS ON CAREERS
Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
Houston IT
Interactive Intelligence, Inc.
Houston CIO
Telecom Tigers - Innovative Networking for Telecom Professionals
Best Practices in Call Centers Worldwide
Hirespin
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