Jean-Christophe MARCHIN

Current
  • Director of Operations at FAMI P.A.R.C. Resort & Park
Past
  • Human Resources, Training & Development, Customer Focus & Quality Service Consultant at JCM Consulting
  • Regional Director of Recreation Projects at SHANGRI-LA Hotels & Resorts
  • Regional Training Manager Asia Pacific - Director of Club Med School Asia Pacific at CLUB MED ASIA Pte Ltd
  • Assistant Project Manager – HR Management Software at CLUB MEDITERRANEE SA
Education
  • INSEAD
  • Singapore Institute of Management
  • Institution Saint-Aspais Fontainebleau
Connections
101 connections
Industry
Entertainment

Jean-Christophe MARCHIN’s Summary

Twenty-three years of international experience as an HRD and Operational Senior Executive Manager dedicated to the sector of provisions of services & customer focus delivery. Functions of Management & Direction specialized in the vocational training & the development of the change accompaniment in order to meet companies’ business needs.

Jean-Christophe MARCHIN’s Specialties:

- Develop customized leadership, executive development to capitalize on personnel strengths and optimize human resource utilization.
- Provide decisive leadership to drive organizational change, new challenges, process reengineering and service improvement.
- Expertise in customer service and operations
- Expertise in project development and management
- Implement organizational and creative management systems according to skills and competences of the collaborators.


Jean-Christophe MARCHIN’s Experience

  • Director of Operations

    FAMI P.A.R.C. Resort & Park

    (Entertainment industry)

    February 2009Present (10 months)

  • Human Resources, Training & Development, Customer Focus & Quality Service Consultant

    JCM Consulting

    (Management Consulting industry)

    November 2006February 2009 (2 years 4 months)

    My Strategy is to support clients to respond to their most pressing strategic challenges, enabling resolution and ultimately to deliver results. I measure my success on the impact I have on client organizations by the quality of my analysis. My emphasis is on implementable strategy, not report writing. I set up for real change by translating insight into action - by mobilizing client organizations, identifying the key change levers and enabling transformational changes. My values are based on a foundation of integrity, business ethics, and professionalism.

    - Internal Auditing of Quality Systems based on the process approach
    - Failure Mode Effect Analysis - used for risk analysis and reduction
    - Health and Safety Awareness
    - Customer Service Awareness
    - Hotel opening or reorganization: Implementation of the procedures to follow in operational field, Job analysis (benchmark positions) and recruitment policies, integration program for new employees and career management.

  • Regional Director of Recreation Projects

    SHANGRI-LA Hotels & Resorts

    (Public Company; 5001-10,000 employees; Hospitality industry)

    July 2004June 2006 (2 years )

    Direct recreational operations and products development within 7 company resorts in Middle East, Malaysia, Singapore, Philippines and Fiji.
    - EXCOM of Shangri-La Rasa Sentosa – Level 1.
    - Developed corporate policies and procedures for maintaining high standards of Recreational operations, product quality, reliability and safety.
    - Determined and enforced productivity (quality and safety requirements) in accordance with real company needs, based on current regulations and state-of-the art product development.
    - Evaluated and developed improved techniques for the control of operations, quality, reliability and safety. Set up self auditing check-list.
    - Acted as liaison with external parties on matters relating to the procurement of services and materials for the Recreational products.
    - Improved tracking systems for staff rosters and payroll, monitoring labor costs and more effectively assessing the need for senior personnel.

  • Regional Training Manager Asia Pacific - Director of Club Med School Asia Pacific

    CLUB MED ASIA Pte Ltd

    (Privately Held; 10,001 or more employees; Leisure, Travel & Tourism industry)

    20002004 (4 years )

    ♦ Direct control of all training operations for the Business Unit:
    - Planned, developed, managed, delivered, and evaluated organization development and training services to support strategic goals and improve performance.
    - Planned and supported change and transition.
    - Improved quality and productivity.
    - Managed a training budget of 300000 Euros for 2 years.
    - Responsible for yearly, logistics and administrative follow-up of training courses.
    - Fostered innovation and met external and internal customer needs.
    - Recruited, developed, and supported internal & external trainers who provided service quality training.
    - Advised clients on individual career development plans using internal and external resources.
    - Organized technical training courses for hotel service managers conduct and liven up training sessions.
    - Guaranteed the integration of more than 350 new staff over 3 years.

  • Assistant Project Manager – HR Management Software

    CLUB MEDITERRANEE SA

    (Privately Held; 10,001 or more employees; Hospitality industry)

    June 1998December 1999 (1 year 7 months)

    • In charge of assisting the project manager for the development of the HR management software implemented in 100 Club Med villages, villas and Offices in 40 countries worldwide.
    - Organized and participated in the monthly running committee for 1 year and half.
    - Monitored, supervised and assisted the 5 developers on the functioning and designing the software.
    - Organized and conducted 15 running sessions for HR users to finalize and validate the project.
    - Installed and trained the HR teams in the resorts as well as the country offices in the following countries: USA, Singapore, Mexico, Brazil, Europe and North Africa.


Jean-Christophe MARCHIN’s Education

  • INSEAD

    CUSTOMER FOCUS - THE MOMENTUM EFFECT 20062006

  • Singapore Institute of Management

    MANAGING THE TRAINING FUNCTION 20032003

  • Institution Saint-Aspais Fontainebleau

    A Level equivalent , Economics , 19821983


Additional Information

Jean-Christophe MARCHIN’s Groups:

  •    RecruitingBlogs
  •    Clean Energy Community
  •    Hospitality Recruiting Network { 3,500++ Hospitality Recruiters}
  •    Hotel Pros
  •    Hotel Industry Professionals Worldwide
  •    Training&Development

Jean-Christophe MARCHIN’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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