Jean-Christophe MARCHIN

Current

• Human Resources, Training & Development, Customer Focus & Quality Service Consultant at JCM Consulting

Past

• Regional Director of Recreation Projects at SHANGRI-LA Hotels & Resorts
• Regional Training Manager Asia Pacific - Director of Club Med School Asia Pacific at CLUB MED ASIA Pte Ltd
• Assistant Project Manager – HR Management Software at CLUB MEDITERRANEE SA

see less...

Education

• INSEAD
• Singapore Institute of Management
• Institution Saint-Aspais Fontainebleau

see less...

Recommended

7 people have recommended Jean-Christophe

Connections

77 connections

Industry

Hospitality

Jean-Christophe MARCHIN’s Summary

Twenty-three years of international experience as an HRD and Operational Senior Executive Manager dedicated to the sector of provisions of services & customer focus delivery. Functions of Management & Direction specialized in the vocational training & the development of the change accompaniment in order to meet companies’ business needs.

Jean-Christophe MARCHIN’s Specialties:

- Develop customized leadership, executive development to capitalize on personnel strengths and optimize human resource utilization.
- Provide decisive leadership to drive organizational change, new challenges, process reengineering and service improvement.
- Expertise in customer service and operations
- Expertise in project development and management
- Implement organizational and creative management systems according to skills and competences of the collaborators.

Jean-Christophe MARCHIN’s Experience

• Human Resources, Training & Development, Customer Focus & Quality Service Consultant

  JCM Consulting

  (Management Consulting industry)

  November 2006 — Present (2 years)

  My Strategy is to support clients to respond to their most pressing strategic challenges, enabling resolution and ultimately to deliver results. I measure my success on the impact I have on client organizations by the quality of my analysis. My emphasis is on implementable strategy, not report writing. I set up for real change by translating insight into action - by mobilizing client organizations, identifying the key change levers and enabling transformational changes. My values are based on a foundation of integrity, business ethics, and professionalism.
  
  - Internal Auditing of Quality Systems based on the process approach
  - Failure Mode Effect Analysis - used for risk analysis and reduction
  - Health and Safety Awareness
  - Customer Service Awareness
  - Hotel opening or reorganization: Implementation of the procedures to follow in operational field, Job analysis (benchmark positions) and recruitment policies, integration program for new employees and career management.

• Regional Director of Recreation Projects

  SHANGRI-LA Hotels & Resorts

  (Public Company; 5001-10,000 employees; Hospitality industry)

  July 2004 — June 2006 (2 years)

  Direct recreational operations and products development within 7 company resorts in Middle East, Malaysia, Singapore, Philippines and Fiji.
  - EXCOM of Shangri-La Rasa Sentosa – Level 1.
  - Developed corporate policies and procedures for maintaining high standards of Recreational operations, product quality, reliability and safety.
  - Determined and enforced productivity (quality and safety requirements) in accordance with real company needs, based on current regulations and state-of-the art product development.
  - Evaluated and developed improved techniques for the control of operations, quality, reliability and safety. Set up self auditing check-list.
  - Acted as liaison with external parties on matters relating to the procurement of services and materials for the Recreational products.
  - Improved tracking systems for staff rosters and payroll, monitoring labor costs and more effectively assessing the need for senior personnel.

• Regional Training Manager Asia Pacific - Director of Club Med School Asia Pacific

  CLUB MED ASIA Pte Ltd

  (Privately Held; 10,001 or more employees; Leisure, Travel & Tourism industry)

  2000 — 2004 (4 years)

  ♦ Direct control of all training operations for the Business Unit:
  - Planned, developed, managed, delivered, and evaluated organization development and training services to support strategic goals and improve performance.
  - Planned and supported change and transition.
  - Improved quality and productivity.
  - Managed a training budget of 300000 Euros for 2 years.
  - Responsible for yearly, logistics and administrative follow-up of training courses.
  - Fostered innovation and met external and internal customer needs.
  - Recruited, developed, and supported internal & external trainers who provided service quality training.
  - Advised clients on individual career development plans using internal and external resources.
  - Organized technical training courses for hotel service managers conduct and liven up training sessions.
  - Guaranteed the integration of more than 350 new staff over 3 years.

• Assistant Project Manager – HR Management Software

  CLUB MEDITERRANEE SA

  (Privately Held; 10,001 or more employees; Hospitality industry)

  June 1998 — December 1999 (1 year 7 months)

  • In charge of assisting the project manager for the development of the HR management software implemented in 100 Club Med villages, villas and Offices in 40 countries worldwide.
  - Organized and participated in the monthly running committee for 1 year and half.
  - Monitored, supervised and assisted the 5 developers on the functioning and designing the software.
  - Organized and conducted 15 running sessions for HR users to finalize and validate the project.
  - Installed and trained the HR teams in the resorts as well as the country offices in the following countries: USA, Singapore, Mexico, Brazil, Europe and North Africa.

Jean-Christophe MARCHIN’s Education

• INSEAD

  CUSTOMER FOCUS - THE MOMENTUM EFFECT 2006 — 2006

• Singapore Institute of Management

  MANAGING THE TRAINING FUNCTION 2003 — 2003

• Institution Saint-Aspais Fontainebleau

  A Level equivalent, Economics, 1982 — 1983

Additional Information

Jean-Christophe MARCHIN’s Groups:

•    Clean Energy Community
•    Hospitality Recruiting Network
•    Hotel Pros
•    Hotel Industry Professionals Worldwide

Jean-Christophe MARCHIN’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch