Jean-Christophe MARCHIN

Current

Director of Operations at FAMI P.A.R.C. Resort & Park

Past

Human Resources, Training & Development, Customer Focus & Quality Service Consultant at JCM Consulting
Regional Director of Recreation Projects at SHANGRI-LA Hotels & Resorts
Regional Training Manager Asia Pacific - Director of Club Med School Asia Pacific at CLUB MED ASIA Pte Ltd

Assistant Project Manager – HR Management Software at CLUB MEDITERRANEE SA

see less...

1 more...

Education

INSEAD
Singapore Institute of Management
Institution Saint-Aspais Fontainebleau

see less...

Recommended

7 people have recommended Jean-Christophe

Connections

101 connections

Industry

Entertainment

Jean-Christophe MARCHIN’s Summary

Twenty-three years of international experience as an HRD and Operational Senior Executive Manager dedicated to the sector of provisions of services & customer focus delivery. Functions of Management & Direction specialized in the vocational training & the development of the change accompaniment in order to meet companies’ business needs.

Jean-Christophe MARCHIN’s Specialties:

- Develop customized leadership, executive development to capitalize on personnel strengths and optimize human resource utilization.
- Provide decisive leadership to drive organizational change, new challenges, process reengineering and service improvement.
- Expertise in customer service and operations
- Expertise in project development and management
- Implement organizational and creative management systems according to skills and competences of the collaborators.

Jean-Christophe MARCHIN’s Experience

Director of Operations

FAMI P.A.R.C. Resort & Park

(Entertainment industry)

February 2009 — Present (10 months)
Human Resources, Training & Development, Customer Focus & Quality Service Consultant

JCM Consulting

(Management Consulting industry)

November 2006 — February 2009 (2 years 4 months)

My Strategy is to support clients to respond to their most pressing strategic challenges, enabling resolution and ultimately to deliver results. I measure my success on the impact I have on client organizations by the quality of my analysis. My emphasis is on implementable strategy, not report writing. I set up for real change by translating insight into action - by mobilizing client organizations, identifying the key change levers and enabling transformational changes. My values are based on a foundation of integrity, business ethics, and professionalism.

- Internal Auditing of Quality Systems based on the process approach
- Failure Mode Effect Analysis - used for risk analysis and reduction
- Health and Safety Awareness
- Customer Service Awareness
- Hotel opening or reorganization: Implementation of the procedures to follow in operational field, Job analysis (benchmark positions) and recruitment policies, integration program for new employees and career management.
Regional Director of Recreation Projects

SHANGRI-LA Hotels & Resorts

(Public Company; 5001-10,000 employees; Hospitality industry)

July 2004 — June 2006 (2 years )

Direct recreational operations and products development within 7 company resorts in Middle East, Malaysia, Singapore, Philippines and Fiji.
- EXCOM of Shangri-La Rasa Sentosa – Level 1.
- Developed corporate policies and procedures for maintaining high standards of Recreational operations, product quality, reliability and safety.
- Determined and enforced productivity (quality and safety requirements) in accordance with real company needs, based on current regulations and state-of-the art product development.
- Evaluated and developed improved techniques for the control of operations, quality, reliability and safety. Set up self auditing check-list.
- Acted as liaison with external parties on matters relating to the procurement of services and materials for the Recreational products.
- Improved tracking systems for staff rosters and payroll, monitoring labor costs and more effectively assessing the need for senior personnel.
Regional Training Manager Asia Pacific - Director of Club Med School Asia Pacific

CLUB MED ASIA Pte Ltd

(Privately Held; 10,001 or more employees; Leisure, Travel & Tourism industry)

2000 — 2004 (4 years )

♦ Direct control of all training operations for the Business Unit:
- Planned, developed, managed, delivered, and evaluated organization development and training services to support strategic goals and improve performance.
- Planned and supported change and transition.
- Improved quality and productivity.
- Managed a training budget of 300000 Euros for 2 years.
- Responsible for yearly, logistics and administrative follow-up of training courses.
- Fostered innovation and met external and internal customer needs.
- Recruited, developed, and supported internal & external trainers who provided service quality training.
- Advised clients on individual career development plans using internal and external resources.
- Organized technical training courses for hotel service managers conduct and liven up training sessions.
- Guaranteed the integration of more than 350 new staff over 3 years.
Assistant Project Manager – HR Management Software

CLUB MEDITERRANEE SA

(Privately Held; 10,001 or more employees; Hospitality industry)

June 1998 — December 1999 (1 year 7 months)

• In charge of assisting the project manager for the development of the HR management software implemented in 100 Club Med villages, villas and Offices in 40 countries worldwide.
- Organized and participated in the monthly running committee for 1 year and half.
- Monitored, supervised and assisted the 5 developers on the functioning and designing the software.
- Organized and conducted 15 running sessions for HR users to finalize and validate the project.
- Installed and trained the HR teams in the resorts as well as the country offices in the following countries: USA, Singapore, Mexico, Brazil, Europe and North Africa.

Jean-Christophe MARCHIN’s Education

INSEAD

CUSTOMER FOCUS - THE MOMENTUM EFFECT 2006 — 2006
Singapore Institute of Management

MANAGING THE TRAINING FUNCTION 2003 — 2003
Institution Saint-Aspais Fontainebleau

A Level equivalent , Economics , 1982 — 1983