
New Media Architect, Web UI Specialist, Technology Trainer, MacOS Evangelist
Indianapolis, Indiana Area

New Media Architect, Web UI Specialist, Technology Trainer, MacOS Evangelist
Indianapolis, Indiana Area
(Non-Profit; 1-10 employees; Education Management industry)
August 2007 — Present (1 year)
Provide audio-visual support for live outdoor presentations, maintain information systems, and provide graphic design expertise for web, print, and promotional apparel.
(Non-Profit; 201-500 employees; Non-Profit Organization Management industry)
April 2001 — Present (7 years 4 months)
(Public Company; 501-1000 employees; AAPL; Professional Training & Coaching industry)
September 1995 — December 2001 (6 years 4 months)
Responsible for product representation in local retail storefronts, including product displays, installed demo units, and training of sales floor staff. Provide one-on-one training and consults for potential customers.
(Non-Profit; 201-500 employees; Higher Education industry)
September 1990 — June 2001 (10 years 10 months)
Desktop support, user training, & documentation, emerging tech market modelling
(Privately Held; 201-500 employees; Printing industry)
October 1997 — April 2001 (3 years 7 months)
General desktop and telecommunication user support for 350 local and field users, including Microsoft Office suite, Lotus Notes, AOL, network printing, dial-up access
Troubleshooting/repair of Macintosh and Windows desktop systems
Lucent Intuity Audix and Definity Audix system administration for local and field users
VTel videoconference system management, audio-visual support, multimedia authoring
FileMaker Pro database administration, design, and user support
Web-enabled applications to support help desk, asset database, staff communications, knowledgebase, system manuals, vendor contacts, with appropriate extensions to PalmOS
POP messaging administrator for three locations using NT-based SendMail
Beta participation and rollout of Microsoft Internet Explorer 4.x/5.x, Office 98, Lotus Notes R5
(Government Agency; 11-50 employees; Government Administration industry)
October 1995 — June 1997 (1 year 9 months)
Documentation by survey of hardware and software to ensure license compliance
Planning and implementation of ethernet networks at three locations; establish specifications for a fourth to be installed in Q3 of 1997
Database programming and maintenance in FileMaker Pro
Create and maintain web presence at http://www.washingtontwp.org/
Establish and maintain electronic mail addresses, connections, and internet user training
System and application software training in both classroom and one-on-one situations
Recommend and approve all hardware and software purchases for a base of over 150 users
(Public Company; 5001-10,000 employees; Biotechnology industry)
July 1994 — June 1995 (1 year)
Ensured software license compliance
Migrated Santa Ana and Irvine offices from LocalTalk to 10Base-T ethernet network cabling
Standardized installation of MacOS, Microsoft Office & Mail, Remote Access, Netscape Navigator
User documentation and instruction for small groups and individuals including Microsoft Office, dial-up network access, file sharing, email, and web access.
Production of document submission to the FDA, and similar foreign regulatory agencies
User training for access to FDA internet servers through corporate cc:Mail gateway
Document scanning for electronic archives
(Public Company; 201-500 employees; Financial Services industry)
October 1992 — November 1993 (1 year 2 months)
User support for Windows and OS/2 desktop systems
Level-one troubleshooting of proprietary mortgage processing software
Development and implementation of WATS operator training program
Quality Control oversight of all direct-to-consumer loan applications
(Public Company; 501-1000 employees; Banking industry)
March 1991 — October 1992 (1 year 8 months)
Database design and maintenance
User training in FileMaker Pro, WordPerfect, Microsoft Excel
Technical drawings in Deneba Canvas for contracted network installers and technicians
Macintosh LAN support and troubleshooting
(Privately Held; 1001-5000 employees; Religious Institutions industry)
August 1988 — January 1991 (2 years 6 months)
Training and supervision of staff and volunteer WATS operators
Live data entry to IBM AS/400
Equipment maintenance and tape transcription
AS, Computer Information Systems, 1988 — 1991
Russian Ballet Academy of Indiana