Experienced Information Technology Professional
Brazil
Experienced Information Technology Professional
Brazil
Experienced in:
Changing Management, Process Improvement, Six Sigma, IT Governance, Service Level Definition and Management, Contracts and Supplier Management, Team Management, SAP Infrastructure Operations, Systems Management and KPI's Analysis, Outsourcing and Insourcing Operations, Business Process Management, Budget and Expenses Management, Project Management, ITIL, SOX, COBIT and PMI
(Public Company; 10,001 or more employees; AV; Telecommunications industry)
January 2004 — Present (4 years 11 months)
Is currently responsible for the infrastructure operation of IT in the Cala region, and also for the implementation and streamlining of IT services management for Avaya Global. During this period, has also participated and coordinated several projects, such as: business processes redesigning, systems implementation, contract renegotiations, global contracts implementation, sites consolidation, environment virtualization, among others.
(Public Company; 10,001 or more employees; GIS; Consumer Goods industry)
August 2000 — January 2004 (3 years 6 months)
Managed the IT department at one of the company`s plants (Frescarini), located in Bauru, state of Sao Paulo. During this period, participated and coordinated serveral projects, such as: revision and redesigning of business processes, ERP costumization, IT infrastructure redesigning, including all the related commercial offices, team management and new systems implementation.
Actively participated in the restructuring and consolidation of Systems and Infrastructure for the General Mills acquisition of Pillsbury.
(Public Company; 10,001 or more employees; MO; Tobacco industry)
November 1998 — August 2000 (1 year 10 months)
Started off as a trainee, having worked in serveral areas within the company as part of the Job Rotation program. During this period, actively participated and coordinated some projects, which granted him a global view of the company`s businesses.
As a systems consultant, was responsible for the systems and infrastructure area at one of the plants, located at Kraft Lacta Suchard`s site in Bauru, state of Sao Paulo. During this period, participated and coordinated serveral projects, such as: Help Desk implementation, migration from the Midrosoft Windows 3.11 platform to Microsoft Windows NT, implementation of Microsoft Exchange messaging environment, Year 2000 Project, IT infrastructure redimentioning to new business needs, such as merger and acquisition of the companies Philip Morris, Warner Lambert and Pfizer.
MBA, Master in Business Administration, 2000 — 2008
Post Graduation, Information Technology
Master, Production Engineering
Bachelor, Systems Analysis