JC Duarte

Current

• Strategic Alignment, Planning & Executing your Strategy Facilitator at Privalia Venta Directa, S.L.
• Advisor at Starfish Community Group S.L. (Linqia)
• Lecturer at IESE Business School

• Strategic Alignment, Planning & Executing Your Strategy Facilitator at Various Global Assignments (Sole Proprietorship)
• Founder at Strategy in a Day

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2 more...

Past

• Interim COO, HR, Social Media Strategy Master Facilitator at Starfish Community Group S.L. (Linqia)
• Advisor at Bearing Group Ltd.
• Founder & CEO at XRoads Interim Executive Management

• Interim Executive Manager - Educational Services at Sun Microsystems
• Interim Executive Manager - Educational Services at Hewlett-Packard
• Director - Enterprise Services at Sun Microsystems
• Interim CEO at Luma S.A.
• Director - Customer Services at Reuters Portugal
• Customer Services Manager at Computerware Inc. – USA
• Customer Services Manager at BusinessLand Inc. – USA
• Enterprise/Customer Services Manager at MBI Inc. – USA

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8 more...

Education

• Computer Hardware Instuitute
• Abraham Lincoln High School

Recommended

10 people have recommended JC

Connections

415 connections

Industry

Management Consulting

Websites

• My Strategy in a Day Blog

JC Duarte’s Summary

JC's bio by JC :-) ...

A lifetime intrepreneur, turned entrepreneur almost a decade ago, JC exemplifies his passion and purpose to empower every relationship he touches through his solutions of Strategic Alignment, Planning & Executing Your Strategy. Having seen it all from every angle; bottom-up, top-down, inside-out & outside-in, at such prestigious organizations as Thomson Reuters, Sun Microsystems and Hewlett Packard, JC’s most recent work with entrepreneurs of every imaginable stage allows him to bring to the table a unique set of “roll-up your sleeves” facilitation skills which transcend traditional industry verticals.

Having now practiced his solutions across 5 continents over the past 25 years, working with JC’s practical everyday mindset is guaranteed to be both fun, and a highly rewarding experience. JC blends emotional intelligence with behavioral kinetics to guarantee every key-stakeholder walks away with immediate, and practical, personal & professional take-home growth experiences.

With a bachelor’s degree in Computer Sciences & Robotics, preceded by an Electrical Engineering discipline, JC often jokes that his studies gave him the unique ability to take very large and complex problems, break them down into small bite size issues, and then address the root cause of each to ensure effective resolutions. It was with this practical background, coupled with strong project management problems solving & decision making skills, with which JC embarked on his real world MBA in effective Business Management. Finally, his extensive customer service background ensures his focus on consumer loyalty.

JC Duarte’s Specialties:

Strategic Alignment & Planning, Customer Advocacy, Core Ideology based Leadership & Development, Interim Executive & Project Management

JC Duarte’s Experience

• Strategic Alignment, Planning & Executing your Strategy Facilitator

  Privalia Venta Directa, S.L.

  (Management Consulting industry)

  2009 — Present (less than a year)

• Advisor

  Starfish Community Group S.L. (Linqia)

  (Public Company; O1BC; Internet industry)

  November 2009 — Present (1 month)

• Lecturer

  IESE Business School

  (Management Consulting industry)

  2008 — Present (1 year )

• Strategic Alignment, Planning & Executing Your Strategy Facilitator

  Various Global Assignments (Sole Proprietorship)

  (Sole Proprietorship; Management Consulting industry)

  January 2007 — Present (2 years 11 months)

  • Strategic Alignment & Planning - Facilitation
  • Executing Your Strategy
  • Affecting Change & Delivering Results
  • Strategic Rethink & Organizational Change Management
  • Leadership Development - Coaching based Mentoring
  • Accountability & Transparency Tools
  • • One-Page Strategic Plan
  • • Core Values, Mission & Vision alignment (Core Ideology)
  • • FlockGPS
  • Operational Excellence - Rhythm & Pulse Check Solutions
  • Performance Effectiveness Solutions
  • Daily Huddles, Weekly & Monthly Strategic Meetings ("Rockefeller Habits")

• Founder

  Strategy in a Day

  (Management Consulting industry)

  November 2006 — Present (3 years 1 month)

  • One-Page Strategic Business Plan
  • Core Values, Mission & Vision alignment
  • Strategic Alignment & Planning
  • Best practices
  • Operational Excellence
  • Strong & vibrant company cultures
  • Alignment, motivation & enthusiasm
  • Accountability & transparency
  
  Core beliefs:
  • "The successful execution of an idea is always more important than the brilliance of the thought"
  • "People will do something, including changing their behavior, if only it can be demonstrated that doing so is in their own best interests as defined by their own values”.

• Interim COO, HR, Social Media Strategy Master Facilitator

  Starfish Community Group S.L. (Linqia)

  (Public Company; O1BC; Internet industry)

  March 2008 — October 2009 (1 year 8 months)

  • Social Media Strategy Master Facilitator
  • Strategic Alignment & Planning Workshops
  • Affecting Change & Delivering Results
  • Strategic Rethink & Organizational Change Management
  • Leadership Development - Coaching based Mentoring
  • Accountability & Transparency Tools
  • • One-Page Strategic Plan
  • • Core Values, Mission & Vision alignment (Core Ideology)
  • • FlockGPS
  • Operational Excellence - Rhythm & Pulse Check Solutions
  • Performance Effectiveness Solutions
  • Daily Huddles, Weekly & Monthly Strategic Meetings ("Rockefeller Habits")
  • Individual Performance Reviews

• Advisor

  Bearing Group Ltd.

  (Privately Held; Financial Services industry)

  August 2008 — July 2009 (1 year )

  • Strategic Alignment & Planning
  • Interim Executive Management
  • Human Capitol Management
  • Leadership Development & Coaching based Mentoring

• Founder & CEO

  XRoads Interim Executive Management

  (Management Consulting industry)

  November 2003 — December 2006 (3 years 2 months)

  Interim Executive Management based
  • Strategic alignment & planning
  • Operational excellence
  • Performance effectiveness solutions
  • Quick & immediate RESULTS

• Interim Executive Manager - Educational Services

  Sun Microsystems

  (Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)

  February 2003 — November 2006 (3 years 10 months)

  • Transformed "cost center" business unit to + 40% GM w/ in 4mo
  • Created double digit revenue growth year-on-year
  • Responsible for industry leading recognition w/ in one year
  • Guaranteed Partner Certification Program

• Interim Executive Manager - Educational Services

  Hewlett-Packard

  (Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)

  February 2004 — September 2006 (2 years 8 months)

  • Transformed "cost center" business unit to + 40% GM w/ in 4mo
  • Created double digit revenue growth year-on-year
  • Responsible for industry leading recognition w/ in one year
  • Guaranteed Partner Certification Program
  • Transformed "cost center" business unit to + 40% GM w/ in 4mo
  • Created double digit revenue growth year-on-year
  • Responsible for industry leading recognition w/ in one year
  • Guaranteed Partner Certification Program
  • Transformed "cost center" business unit to + 40% GM w/ in 4mo
  • Created double digit revenue growth year-on-year
  • Responsible for industry leading recognition w/ in one year
  • Guaranteed Partner Certification Program
  • Driver behind customer loyalty

• Director - Enterprise Services

  Sun Microsystems

  (Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)

  March 2001 — November 2002 (1 year 9 months)

  • Created Customer Services Department
  • Developing Sun Systems Service brand to # 1 position with 1 yr.
  • Doubled revenue year-on-year

• Interim CEO

  Luma S.A.

  (Information Services industry)

  January 2000 — February 2001 (1 year 2 months)

  • Interim CEO resulting in a trade sale

• Director - Customer Services

  Reuters Portugal

  (Public Company; 10,001 or more employees; RTR.L; Financial Services industry)

  July 1991 — December 1999 (8 years 6 months)

  • Key influencer restructuring business model
  • Responsible for Product Development solutions of +50% GM
  • Created strong and vibrant company culture
  • Introduction of operational excellence
  • Developed & Implemented cost effective outsourcing models
  • Transformed telecommunications infrastructure
  - Increased availability to 99.999%
  - Halved costs
  • Company wide "best practice"
  - Record cost savings
  - 50% increase in customer satisfaction

• Customer Services Manager

  Computerware Inc. – USA

  (Computer & Network Security industry)

  January 1989 — June 1991 (2 years 6 months)

  • Responsibility for New York, New Jersey, Delaware & Pennsylvania.
  
  • Regional Mergers & Acquisitions - operational project management
  • Created Best Practices in achieving all performance metrics
  • Implemented Change Management process's
  • Built strong company culture

• Customer Services Manager

  BusinessLand Inc. – USA

  (Computer & Network Security industry)

  January 1986 — December 1988 (3 years )

  • Responsibility for New York, New Jersey, Delaware & Pennsylvania.
  
  • Regional Mergers & Acquisitions - operational project management
  • Created Best Practices in achieving all performance metrics
  • Implemented Change Management process's
  • Built strong company culture
  • Successful Major Account efficiency projects;
  - DuPont Chemical company 7.000 W/S migration
  - Sun Oil company 10.000 W/S migration
  - Boeing 5.000 W/S migration

• Enterprise/Customer Services Manager

  MBI Inc. – USA

  (Computer & Network Security industry)

  September 1984 — December 1985 (1 year 4 months)

  - Responsibility for New York, New Jersey, Delaware & Pennsylvania.
  
  • Implemented Change Management process's
  • Built strong company culture
  • Major Accounts Project management
  • Regional transportation, warehousing and logistics implementations
  • Executive Team support during hyper-growth stage of a start-up
  • Secured 75% of Service Sales contracts
  • Regional Mergers & Acquisitions - operational project management

JC Duarte’s Education

• Computer Hardware Instuitute

  Bachlors , Computer Scince & Robotics , 1983 — 1984

• Abraham Lincoln High School

  1978 — 1982

Additional Information

JC Duarte’s Websites:

• My Strategy in a Day Blog

JC Duarte’s Interests:

Common Core Values, Synchronicity, Serendipity, Love Languages, Personal Development, Strategic Alignment & Planning, Coaching & Mentoring, Motivational Speaking, Interim Management, Leadership Development Solutions, Time Management, Starfish Organizations, Motor & Team Sports

JC Duarte’s Groups:

Entrepreneurs Organization (alumni), Amazing Dreamers - Dream University, MPI (Meeting Planners International)

•    Entrepreneurs' Organization (EO)
•    On Startups - The Community For Entrepreneurs
•    Tweeple
•    Link to United Relations™
•    RESULTS.com
•    CINC
•    Conor Neill Professor of Public Speaking

JC Duarte’s Honors:

- A lifetime of unmatchable experiences, best practices & solutions

JC Duarte’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch