
Senior Operations Analyst at Lafarge
Toronto, Canada Area

Senior Operations Analyst at Lafarge
Toronto, Canada Area
I have over 20 years of experience in technology including the development of web-based applications for business and web site integration into business and marketing development. I have a thorough understanding of hardware and software from my experiences and personal exploration.
I develop on-line systems using either Microsoft's ASP/IIS/SQL or the Linux-based PHP/Apache/MySQL environments with no aversion to integration with Oracle, or mixing these environments. I also have strong documentation skills and a healthy understanding and respect for ITIL and its purpose.
I excel at technical problem solving. Making things that do not mesh, mesh. While I primarily work in Visual Basic, JavaScript, SQL, or PHP I am not beyond picking up something new if it gets the job done.
PHP, Apache, Linux, Windows Servers, SOHO Architecture, Home, VMWare Server, Scripting, ASP, Visual Basic, ITIL
(Public Company; LFRGY; Building Materials industry)
September 2009 — Present (3 months)
My Mission is to act as part of the Desktop Technology Resources Group to reduce costs through development of tools and systems that reduce calls to support, reduce contact with users' PCs, and otherwise support and pursue enhancements to the internal Self-Serve Portal that will improve user experience and accessibility to technologies as they become available. This is to be achieved through automation, documentation, or tools development using approved and innovative means on a day-to-day basis.
Accomplishments:
Enhanced navigation, streamlined forms development,...
Tools Employed:
PHP, JavaScript, HTML, Command Scripting, VBScript,...
(Public Company; TLCV; Hospital & Health Care industry)
February 2006 — February 2009 (3 years 1 month)
Orginally hired to support a legacy ASP-based application that manages patient care and statistics, I was voluteered to migrate a Linux/Apache/MySQL/PHP (LAMP) based legacy system for TruVision.com, a subsidury of TLC Vision, from an external server to our internal system, building the processes and servers to support a development, stage, and production model. I was able to correct the legacy PHP code, and enhance security, functionality, and adapt new creditcard clearing WebServices and interfaces to CapitalOne and other internal systems. I able to involvemyself in a Blackberry project using Flowfinity and work with Adobe ColdFusion. I did extensive work with Dynamic HTML using JavaScript, CSS, and the DOM in a cross-browser environment. While this was a team effort I was recognised as a valuable resource and primary source for CSS work and scripting solutions.
(Information Technology and Services industry)
January 2003 — November 2005 (2 years 11 months)
Hired by the same manager who I worked for at Molson, I began work as a help desk agent, quickly moving to the Implementation Services team. Evaluating the processes used to deploy hardware to TCI staff, I was able to improve delivery times and reduce errors through automation and processes. The documented processes were instrumental in training new staff and mentoring student-filled positions. The Security Administrator, a member of the team, was due to retire so she and I worked together to document her role and responsibilities for Lotus Notes, Windows Networking, and OS/390. We were able to document all of the processes, creating automation where possible to ensure success and consistency. I took over Security Administration, then trained a second to ensure coverage based on these processes and documentation.
(Information Technology and Services industry)
June 2001 — December 2002 (1 year 7 months)
While the technical aspect of this time frame included some cool opportunities in the production of web sites for small business, I was also in a "survival job" as a "Roadside Assistance Professional."
A Roadside Assistance Professional is, effectively, a tow-truck operator or light-service operator. I worked for Abrams Towing in Mississauga and performed vehicle transfers, lockout assistance, and, yes, tire changes. I was not a "Vulture," I was a contracted tow operator service clubs like CAA, PDG (Canadian Tire), private garages, reputable body shops, and dealerships. The whole time I was working in towing, I was nagged by the lack of technology in place.
It was an experience and I mention it here as a testament to my adaptability I even worked dispatch for a while when I was out of a truck. If it were more lucrative, I'd go back.
(Privately Held; 11-50 employees; Gambling & Casinos industry)
January 2001 — May 2001 (5 months)
Returning to Antigua, my role was to implement a new system (software and hardware) created by Chartright Technologies (Calgary, AB) and move the technology centre from Antigua to Guatemala.
This was completed successfully on May 8th, 2001, at which time I returned to Canada.
(Marketing and Advertising industry)
April 2000 — December 2000 (9 months)
I was hired into team of three developers working on a multi-lingual web site that focused on pet health (mypetstop.com) and my manager and I soon foundourselves alone in the efforts as the original team members left the organisation. We redesigned the site and built our ASP-based solution using a Microsoft SQL back-end. This is one of the first sites I was able to work with CSS and Dynamic HTML using JavaScript. The system used web-based data-entry tools so the regional bodies of the client could enter data. All told I works on projects for Canadian Tire, TD Bank, SunLife, and Mars. Prior to departure I was also able to work on some process workflows that served E-TRADE, Sunoco,and Shell with CRM efforts with great success.
(Privately Held; 1-10 employees; Gambling & Casinos industry)
December 1999 — April 2000 (5 months)
Implemented and stabilized a gaming system provided by e-Concept/BIT while training local talent to operate system and creating on-the-fly financial reporting and systems monitoring.
(Privately Held; 11-50 employees; Information Technology and Services industry)
October 1998 — December 1999 (1 year 3 months)
Developed Internet connectors using Visual Basic, implementing CGI interface from IIS to proprietary service operating over IP. I created a site skinning tool to allow for site personalities and quick customization, (i.e. seasonal enhancements)
Designed and implemented server pool for remote deployment at client site that facilitated all transactions between the gaming system and the webserver over a secured network.
Database development using Microsoft SQL.
(Public Company; 1001-5000 employees; TAP; Consumer Goods industry)
February 1997 — October 1998 (1 year 9 months)
Initially working in the Help Desk I was able to migrate my skills to IT Tools development and management. I worked with team managers to automate the move/add/change system and reduce waste by automation of reporting systems connected to the Meridian max phone system.
(Public Company; Information Technology and Services industry)
1990 — 1997 (7 years )