Customer-Facing Business, Techincal, Requirements Expertise
Greater Los Angeles Area
Customer-Facing Business, Techincal, Requirements Expertise
Greater Los Angeles Area
For much of my professional life, I have served as a "bridge" between various groups (for example, software engineers and software customers). In my view, "Web 2.0" (or whatever next week's buzzword will be) is only a tool to do something that we should have been doing all along - maintaining contact with our customer base.
While much of my experience is derived from providing computer software (biometrics, educational testing, general purpose) to government customers (public safety agencies, homeland security agencies, educational institutions), I have also worked in industries as diverse as licensed novelties (such as Beverly Hills 90210 posters) and aircraft engines.
My Internet experience dates back to the early 1980s, when Reed College was one of the nodes on the predecessor to Usenet.
I enjoy marketing products to customers, and coordinating within the company to determine what we will deliver to the customers. My track record shows that I have been successful in doing this for several different employers.
Requirements writing, proposal writing, vendor co-marketing, presentation development and delivery, user guide writing, process management
(Public Company; 10,001 or more employees; MOT; Computer Software industry)
February 2000 — Present (8 years 10 months)
I have launched several generations of flagship automated fingerprint identification system product, managing the introduction of significant new functionality. Participated in the integration of Printrak into Motorola upon Printrak's acquisition in late 2000. Contributed to successful SEI-CMM assessments in the requirements management area. Trained in Digital Six Sigma. I have presented at several of our customer user conferences, as well as other professional conferences (International Association for Identification).
(Public Company; 201-500 employees; AFIS; Computer Software industry)
October 1994 — February 2000 (5 years 5 months)
Wrote automated fingerprint identification system proposals for Printrak International Inc., subsequently acquired by Motorola (see next position). Contributed to 85% competitive proposal win rate upon introduction of Series 2000 product.
(Privately Held; 51-200 employees; Consumer Goods industry)
September 1991 — March 1994 (2 years 7 months)
Brought computer technical expertise to licensed poster and novelty goods distributor. Implemented standard information technology procedures, and coordinated major upgrade of internal software and hardware technology.
(Partnership; 1-10 employees; Computer Software industry)
November 1983 — September 1991 (7 years 11 months)
Managed all customer support, documentation, training, and data conversion activities for developer of educational testing and general purpose software for the Macintosh and THEOS operating system platforms.
2.0, AFIS, Automated Fingerprint Identification System, Biometrics, Blog, Christian, Conferences, Digital Six Sigma, Lutheran, Presentations, Product Management, Requirements, SEI-CMM, Software, Theatre
International Association for Identification - IAI (presenter), Association of Proposal Management Professionals - APMP (former member), Oracle OpenWorld (unconference presenter), Theatre Experience of Southern California (ensemble member)