John Bauer

Current

• Customer Success Manager at Socialtext

Past

• Independent Consultant at Kaiser Permanente
• Client Director at ZANTAZ Inc.
• Senior Manager, Support Services at EMC Corp.

• Manager, Support Services at EMC Documentum
• Account Manager at Watlow Electric
• Inside Sales Engineer at Watlow Electric

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Education

• University of Missouri-Rolla

Recommended

15 people have recommended John

Connections

227 connections

Industry

Computer Software

John Bauer’s Summary

Senior software industry professional with over 17 years experience in selling, supporting, and implementing solutions for enterprise customers.

Team player who excels in positions requiring outstanding leadership, decision making, and a strong mix of cross functional skills.

John Bauer’s Specialties:

Content Management and Knowledge Management systems and services, CMS, WCM. Customer support delivery, systems and processes, CRM, KCS. Archiving and Compliance solutions. Enterprise search and eDiscovery. Wiki's, blogs, and Web 2.0 technology. Escalation management.

John Bauer’s Experience

• Customer Success Manager

  Socialtext

  (Privately Held; 11-50 employees; Computer Software industry)

  January 2008 — Present (1 year 7 months)

  A hybrid account management and professional services position for our large enterprise customers. Owns the customer relationship and renewals responsibility. Drives continued adoption of Socilatext Enterprise Wiki products.
  
  Single point of contact providing implementation services, user training, and direct wiki development for customer engagments. Manages the Socialtext response for escalations, technical issues, and product enhancements. Interfaces with all internal teams as the customer advocate. Acts as the face of Socialtext to the customer.

• Independent Consultant

  Kaiser Permanente

  (Non-Profit; 10,001 or more employees; Hospital & Health Care industry)

  July 2007 — November 2007 (5 months)

  Contract postition, business analysis and best practices consulting for web content management projects using Tridion WCM.

• Client Director

  ZANTAZ Inc.

  (Privately Held; 501-1000 employees; Information Technology and Services industry)

  November 2006 — July 2007 (9 months)

  Owner for the post sale account relationship and ongoing success of key enterprise accounts in the email archiving, compliance, and discovery space. Left ZANTAZ following an aquisition by Autonomy Inc.

• Senior Manager, Support Services

  EMC Corp.

  (Public Company; emc; Computer Software industry)

  January 2005 — October 2006 (1 year 10 months)

  Led knowledge management efforts for the EMC Enterprise Software Group, desigining, building, and implementing Documentum based solutions for web content management and knowledge management applications.

• Manager, Support Services

  EMC Documentum

  (Public Company; 10,001 or more employees; emc; Computer Software industry)

  1998 — 2005 (7 years)

  Managed up to 10 geograpically distributed direct reports to deliver technical support for client/server, J2EE development toolkit, and development API products for the Documentum content management platform.

• Account Manager

  Watlow Electric

  (Privately Held; 1001-5000 employees; Electrical/Electronic Manufacturing industry)

  1993 — 1998 (5 years)

  Responsible for all revenue growth and ownership of the customer relationship both pre and post sale for Watlow thermal system products and solutions. Grew Watlow territory sales by over 1000%, developing an account base with annual revenues over $2 Million in the SF Bay Area and Northern California in a pure commission based role.

• Inside Sales Engineer

  Watlow Electric

  (Electrical/Electronic Manufacturing industry)

  1991 — 1993 (2 years)

John Bauer’s Education

• University of Missouri-Rolla

  BS , Electrical Engineering , 1986 — 1990

Additional Information

John Bauer’s Interests:

Love being a Dad to two terrific sons, playing and watching hockey

John Bauer’s Groups:

•    Documentum alumni
•    Socialtext

John Bauer’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch