Jay Vogel

Current

Project Manager at Baltimore Gas & Electric
Project Manager at BGE
Project Manager at Baltimore Gas & Electric

see less...

Past

Certified Six Sigma Black Belt at Constellation Energy
Director at American Teleservices Association
Supervisor at TeleSales and Services

see less...

Education

University of Phoenix
UNIVERSITY OF PHOENIX
UPGRADINGMember of Project Management Institute

see less...

Recommended

2 people have recommended Jay

Connections

87 connections

Industry

Utilities

Jay Vogel’s Summary

Conducts Six Sigma/SIRIUS projects using DMAIC and DFSS approach. Identifies and removes barriers that may slow or prevent successful project resolution. Completes projects with an average baseline improvement of 70% and a six figure ROI. Trains and mentors Green Belts in Six Sigma/SIRIUS philosophy and methodology.
ACHIEVEMENTS:
* First BGE Training Class participant to close initial project (Wave 2).
* Completed BMG Black Belt certification requirements.
* First BGE Black Belt certified by Constellation Energy.
* Constellation Energy Certified Change Management Agent.
* Trained Green Belt participants in all elements of process improvement.

Jay Vogel’s Specialties:

Certified Six Sigma Black Belt (2005) recently completed project to document and define a Customer Experience Management business model and kicked off a project entitled The Advanced Collection Practices Initiative that will analyze, recommend and implement a cost-effective solution for the credit and collections processes that includes the most effective and efficient mix technology, process improvement, and vendor utilization to increase credit and collections effectiveness.

Jay Vogel’s Experience

Project Manager

Baltimore Gas & Electric

(Public Company; 5001-10,000 employees; CEG; Utilities industry)

2006 — Present (3 years)
Project Manager

BGE

(Utilities industry)

March 2003 — Present (6 years 5 months)
Project Manager

Baltimore Gas & Electric

(Public Company; 5001-10,000 employees; CEG; Utilities industry)

January 1979 — Present (30 years 7 months)

TECHNICAL, HARDWARE/SOFTWARE SKILLS
* Extensive exposure to state-of-the-art statistical and management software; proficient in MiniTab, Mercury, Versatility, Witness Systems, Strohl Business Continuity Planning Software, Vignette, GUIdance (Call Center Graphic User Interface), Visio, and MS Office Suite (Word, Excel, PowerPoint, Access, Project).; Certified Six Sigma Black Belt (2003-Present)
MANDATE: Conducts Six Sigma/SIRIUS projects using DMAIC and DFSS approach. Identify and remove barriers that may slow or prevent successful project resolution. Completed projects with an average baseline improvement of 70% and a six figure ROI. Train and mentor Green Belts in Six Sigma/SIRIUS philosophy and methodology.
ACHIEVEMENTS:
* First BGE Training Class participant to close initial project (Wave 2).
* Completed BMG Black Belt certification requirements.
* First Baltimore Gas & Electric Black Belt certified by Constellation Energy.
* Constellation Energy Certified Change Management Agent.
* Trained Green Belt participants in all elements of process improvement.
* Currently leading business transformational projects (Customer Experience, Advanced Collections)
Certified Six Sigma Black Belt

Constellation Energy

(Public Company; 5001-10,000 employees; CEG; Utilities industry)

2003 — 2005 (2 years)
Director

American Teleservices Association

(Non-Profit; 1-10 employees; Telecommunications industry)

1998 — 2000 (2 years)

Elected to the Board of Directors
Supervisor

TeleSales and Services

(Utilities industry)

January 1996 — January 1999 (3 years 1 month)

MANDATE: Directed a blended call center consisting of inbound agents, first line supervisors, and an outbound staff that was adjusted to workload. Operations included outbound sales of the core utility, customer satisfaction, market research and lead qualification. Inbound operations included sales and service of 12 marketing programs. The entire unit serviced both consumer and business customers.
ACHIEVEMENTS:
* Initiated, developed, operated and expanded a successfully blended inbound customer service unit and an outbound telemarketing unit.
* Initiatives produced a dynamic, successful call center; nationally recognized for excellence in telemarketing (TELO Award, 1999).

Jay Vogel’s Education

University of Phoenix

MBA , Business Management , 2003 — 2005
UNIVERSITY OF PHOENIX

Bachelor of Science Degree , Business Management (with
UPGRADINGMember of Project Management Institute

Masters , Business Administration

Certified Faculty Practitioner

Additional Information

Jay Vogel’s Interests:

Certified Faculty Instructor of Business courses at the University of Phoenix.

Jay Vogel’s Groups:

Project Management Institute, Project Management Institute - Baltimore Chapter., Customer Care Research Consortium, American Teleservices Association, Platts Conference