Jay Vogel

Current

Project Manager at BGE

Past

Certified Six Sigma Black Belt at Constellation Energy
Director at American Teleservices Association

Education

University of Phoenix

Recommended

2 people have recommended Jay

Connections

71 connections

Industry

Utilities

Jay Vogel’s Summary

Conducts Six Sigma/SIRIUS projects using DMAIC and DFSS approach. Identifies and removes barriers that may slow or prevent successful project resolution. Completes projects with an average baseline improvement of 70% and a six figure ROI. Trains and mentors Green Belts in Six Sigma/SIRIUS philosophy and methodology.
ACHIEVEMENTS:
* First BGE Training Class participant to close initial project (Wave 2).
* Completed BMG Black Belt certification requirements.
* First BGE Black Belt certified by Constellation Energy.
* Constellation Energy Certified Change Management Agent.
* Trained Green Belt participants in all elements of process improvement.

Jay Vogel’s Specialties:

Certified Six Sigma Black Belt (2005) recently completed project to document and define a Customer Experience Management business model and kicked off a project entitled The Advanced Collection Practices Initiative that will analyze, recommend and implement a cost-effective solution for the credit and collections processes that includes the most effective and efficient mix technology, process improvement, and vendor utilization to increase credit and collections effectiveness.

Jay Vogel’s Experience

Project Manager

BGE

(Utilities industry)

March 2003 — Present (5 years 9 months)
Certified Six Sigma Black Belt

Constellation Energy

(Public Company; Utilities industry)

2003 — 2005 (2 years)
Director

American Teleservices Association

(Non-Profit; 1-10 employees; Telecommunications industry)

1998 — 2000 (2 years)

Elected to the Board of Directors

Jay Vogel’s Education

University of Phoenix

MBA, Business Management, 2003 — 2005

Additional Information

Jay Vogel’s Interests:

Certified Faculty Instructor of Business courses at the University of Phoenix.

Jay Vogel’s Groups:

Project Management Institute, Project Management Institute - Baltimore Chapter., Customer Care Research Consortium, American Teleservices Association, Platts Conference