Jay Eskenazi, Ph.D.

Jay Eskenazi, Ph.D.

Director of User Experience Research at Sage

Location
Greater Los Angeles Area
Industry
Internet

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Jay Eskenazi, Ph.D.'s Overview

Current
Past
  • Director of User Experience Research at Expedia,Inc.
  • Usability Engineer at Microsoft
  • Mental Health Unit Director/Forensic Psychologist at Dept. of Corrections
Education
Connections

500+ connections

Jay Eskenazi, Ph.D.'s Summary

Senior User Experience professional with 15+ years experience as a consultant, researcher, and manager of high performing user experience teams - helping to play a leadership role and create successful products with an intuitive, user centered design experience. Created User Experience Research Team at Expedia, Inc. to improve User Experience of Expedia.com, Expedia Corporate Travel, Supplier Extranet, and International Points of Sale (Japan, Australia, Canada, UK). As a consultant, I've been privileged to work with some of the most well known brands in the world including AMD, Microsoft, Hewlett-Packard, Dell, Publicis Group, Expedia, Hotwire, Hotels.com, eHarmony, Glacier Media, Clear, HouseValues/MarketLeader/Trulia, Sharp Healthcare, and many more.

Core Strengths:

**Implementing User Experience Strategy to Guide Product Management and Product Development.

**Demonstrated track record of translating consumer insights into actionable user interface and product recommendations that drive business metrics.

**Creating and managing high performing research teams

Subject Matter Expertise in: Travel, Real Estate, Healthcare, Online Dating, Online Media, General e-commerce, Mobile User Experience, B2B software, and Kiosks.

Jay Eskenazi, Ph.D.'s Experience

Director of User Experience Research

Sage

Public Company; 10,001+ employees; SGE.L; Computer Software industry

February 2014Present (8 months) Irvine, CA

Lead the User Experience Research team, and create and execute the research strategy for the North America and select global products – including web, mobile and desktop applications on multi platforms.

Drive rapid iterative usability testing and research to improve product designs early in the design cycle.

Provide leadership when engaging with Design, Product Management, R&D, Marketing, and other stakeholders to incorporate research and insights into all stages of product development.

Seek opportunities to raise awareness of user needs and perceptions – representing and evangelizing the team's charter, both internally and externally.

Analyze and synthesize results into actionable recommendations that inform product design and content strategy and execution.

Drive collaboration across the team to create comprehensive and coordinated research strategies and triangulate data from different sources/methods to develop a holistic picture of the problem/opportunity.

Passionately advocate for the end user by influencing decisions to ensure that product design and content strategy are aligned to user needs and expectations

Privately Held; 1-10 employees; Consumer Services industry

October 2008Present (6 years) Greater Seattle Area

We provide consultation and research services for leading e-Commerce companies. Services include user research, user testing, usability testing, eye tracking, strategic consulting, and other hybrid innovative research methodologies. Our clients have included: Expedia, GameStop, Hotels.com, AT&T, Clear.com, Gilt Groupe, MarketLeader/Trulia, United Airlines, Dell, AMD, Glacier Media, eHarmony, HP, Sharp Healthcare, and many more...

Director of User Experience Research

Expedia,Inc.

January 2001May 2008 (7 years 5 months)

Usability Engineer

Microsoft

19992001 (2 years)

Mental Health Unit Director/Forensic Psychologist

Dept. of Corrections

19961999 (3 years)

Jay Eskenazi, Ph.D.'s Organizations

  • Creative Good

    2006 Creative Good Fellow
    • January 2006 to December 2006

    Year long training program with Creative Good to learn their "Listening Lab" methodology and participate in the Product Council meetings.

Jay Eskenazi, Ph.D.'s Skills & Expertise

  1. User Experience
  2. Usability Testing
  3. User Research
  4. User-centered Design
  5. User Scenarios
  6. Heuristic Evaluation
  7. Usability
  8. Persona
  9. User Interface
  10. Customer Experience
  11. Team Management
  12. E-commerce
  13. Market Research
  14. Interaction Design
  15. Design Management
  16. Ethnography
  17. User Experience Design
  18. Usability Engineering
  19. Human Computer Interaction
  20. Competitive Analysis
  21. Web Design
  22. Customer Insight
  23. Eye Tracking
  24. Mobile Devices
  25. Qualitative Research
  26. Contextual Inquiry
  27. Experience Design
  28. Human Factors
  29. Wireframes
  30. User Studies
  31. Personality Assessment
  32. Google Analytics
  33. Task Analysis
  34. Consumer Behaviour
  35. Axure
  36. Wire Framing
  37. Forensic Psychology
  38. Hypnosis
  39. Card Sorting
  40. Personas
  41. Human-computer Interaction
  42. Consumer Insights
  43. Consumer Behavior
  44. Web Analytics
  45. Mobile Analytics

View All (45) Skills View Fewer Skills

Jay Eskenazi, Ph.D.'s Education

Alliant International University, San Diego

19921997

Jay Eskenazi, Ph.D.'s Additional Information

Interests:

User Experience Research, Usability Testing, User Research, Mobile Usability, Eye Tracking

Groups and Associations:

UCSC Alumni Mentor

Honors and Awards:

"I have also supervised a number of senior theses that have contributed to the scientific literature. Two are of particular note. Jay Eskenazi’s thesis testing subliminal self-help tapes was published in Basic and Applied Social Psychology, has served as the basis for reports by both the National Academy of Science and British Psychological Association, was admitted into trial evidence, has been cited in Introductory Psychology textbooks, and is used by Research Methods textbooks as an example to teach experimental design."
--Anthony Pratkanis, Professor of Psychology at UC-Santa Cruz (undergraduate adviser)
http://ctl.ucsc.edu/reading/docs/FF_S05.pdf

Presentations:
- (2009) Cool Twitter Conference, "The SECRET to Building Successful Customer Relationships"
-(2007) Keynote speaker - Expedia, Inc's Direct Marketing conference - "User Experience research and eye-tracking for email"
- (2006) Invited Guest Speaker - "Hypnosis & the Powers of Your Mind", San Diego City College

Contact Jay for:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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