Jay Eskenazi, Ph.D.
Director of User Experience Research at Sage
- Greater Los Angeles Area
Jay Eskenazi, Ph.D.'s Overview
Jay Eskenazi, Ph.D.'s Summary
Senior User Experience professional with 15+ years experience as a consultant, researcher, and manager of high performing user experience teams - helping to play a leadership role and create successful products with an intuitive, user centered design experience. Created User Experience Research Team at Expedia, Inc. to improve User Experience of Expedia.com, Expedia Corporate Travel, Supplier Extranet, and International Points of Sale (Japan, Australia, Canada, UK). As a consultant, I've been privileged to work with some of the most well known brands in the world including AMD, Microsoft, Hewlett-Packard, Dell, Publicis Group, Expedia, Hotwire, Hotels.com, eHarmony, Glacier Media, Clear, HouseValues/MarketLeader/Trulia, Sharp Healthcare, and many more.
**Implementing User Experience Strategy to Guide Product Management and Product Development.
**Demonstrated track record of translating consumer insights into actionable user interface and product recommendations that drive business metrics.
**Creating and managing high performing research teams
Subject Matter Expertise in: Travel, Real Estate, Healthcare, Online Dating, Online Media, General e-commerce, Mobile User Experience, B2B software, and Kiosks.
Jay Eskenazi, Ph.D.'s Experience
Director of User Experience Research
Public Company; 10,001+ employees; SGE.L; Computer Software industry
February 2014 – Present (8 months) Irvine, CA
Lead the User Experience Research team, and create and execute the research strategy for the North America and select global products – including web, mobile and desktop applications on multi platforms.
Drive rapid iterative usability testing and research to improve product designs early in the design cycle.
Provide leadership when engaging with Design, Product Management, R&D, Marketing, and other stakeholders to incorporate research and insights into all stages of product development.
Seek opportunities to raise awareness of user needs and perceptions – representing and evangelizing the team's charter, both internally and externally.
Analyze and synthesize results into actionable recommendations that inform product design and content strategy and execution.
Drive collaboration across the team to create comprehensive and coordinated research strategies and triangulate data from different sources/methods to develop a holistic picture of the problem/opportunity.
Passionately advocate for the end user by influencing decisions to ensure that product design and content strategy are aligned to user needs and expectations
Privately Held; 1-10 employees; Consumer Services industry
October 2008 – Present (6 years) Greater Seattle Area
We provide consultation and research services for leading e-Commerce companies. Services include user research, user testing, usability testing, eye tracking, strategic consulting, and other hybrid innovative research methodologies. Our clients have included: Expedia, GameStop, Hotels.com, AT&T, Clear.com, Gilt Groupe, MarketLeader/Trulia, United Airlines, Dell, AMD, Glacier Media, eHarmony, HP, Sharp Healthcare, and many more...
Director of User Experience Research
January 2001 – May 2008 (7 years 5 months)
1999 – 2001 (2 years)
Jay Eskenazi, Ph.D.'s Organizations
Creative Good2006 Creative Good Fellow
- January 2006 to December 2006
Year long training program with Creative Good to learn their "Listening Lab" methodology and participate in the Product Council meetings.
Jay Eskenazi, Ph.D.'s Skills & Expertise
- User Experience
- Usability Testing
- User Research
- User-centered Design
- User Scenarios
- Heuristic Evaluation
- User Interface
- Customer Experience
- Team Management
- Market Research
- Interaction Design
- Design Management
- User Experience Design
- Usability Engineering
- Human Computer Interaction
- Competitive Analysis
- Web Design
- Customer Insight
- Eye Tracking
- Mobile Devices
- Qualitative Research
- Contextual Inquiry
- Experience Design
- Human Factors
- User Studies
- Personality Assessment
- Google Analytics
- Task Analysis
- Consumer Behaviour
- Wire Framing
- Forensic Psychology
- Card Sorting
- Human-computer Interaction
- Consumer Insights
- Consumer Behavior
- Web Analytics
- Mobile Analytics
Jay Eskenazi, Ph.D.'s Education
Jay Eskenazi, Ph.D.'s Additional Information
User Experience Research, Usability Testing, User Research, Mobile Usability, Eye Tracking
- Groups and Associations:
UCSC Alumni Mentor
- Honors and Awards:
"I have also supervised a number of senior theses that have contributed to the scientific literature. Two are of particular note. Jay Eskenazi’s thesis testing subliminal self-help tapes was published in Basic and Applied Social Psychology, has served as the basis for reports by both the National Academy of Science and British Psychological Association, was admitted into trial evidence, has been cited in Introductory Psychology textbooks, and is used by Research Methods textbooks as an example to teach experimental design."
--Anthony Pratkanis, Professor of Psychology at UC-Santa Cruz (undergraduate adviser)
- (2009) Cool Twitter Conference, "The SECRET to Building Successful Customer Relationships"
-(2007) Keynote speaker - Expedia, Inc's Direct Marketing conference - "User Experience research and eye-tracking for email"
- (2006) Invited Guest Speaker - "Hypnosis & the Powers of Your Mind", San Diego City College
Contact Jay for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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