Sr.Manager -Sales Operations at ShareKhan Ltd
India
- Current
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- Senior Manager -Sales Operations at Sharekhan Ltd
- Past
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- Manager - MF and Insurance Operations at Kotak Mahindra Bank Ltd.
- Team Lead -Customer Service Desk & Quality Control at Reliance Communications
- Sr.Executive -Billings at Stock Holding Corporation Of India Ltd.
- Education
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- National Institute of Management
- Welingkar Institute of Management
- University of Calicut
- Recommended
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1 person has recommended Jayasreedaran - Connections
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39
connections
- Industry
- Financial Services
- Websites
Jayasreedaran Nair’s Summary
Started as a trainee with SHCIL (Financial services) in 1999 with my interest and luck taking me continuously into Operations and Process Automation related profiles. 2003 saw me at Reliance Infocomm (now Reliance Communications) wherein I had been playing the role of a trouble shooter (customer escalation desk). Towards the end of 2006 I was working in Insurance and Mutual Fund operations team of Kotak Mahindra Bank Ltd. With ShareKhan since Jan 2008 and fixing up the sales operations procedures.
I have my sight on start up projects and see myself as a consultant for automation of operations procedures in knowledge industries.
Jayasreedaran Nair’s Specialties:
* Business Analysis
* Business Intelligence
* Operations processes planning,implementation and automation
* Sales Force Automation
* Training
Jayasreedaran Nair’s Experience
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Senior Manager -Sales Operations
Sharekhan Ltd
(Privately Held; Financial Services industry)
January 2008 — Present (2 years )
* Lead Management
* Business Intelligence
* Sales process planning, implementation and automation
* Developing Sales Force Automation module
* Effort analysis -
Manager - MF and Insurance Operations
Kotak Mahindra Bank Ltd.
(Public Company; Banking industry)
November 2006 — January 2008 (1 year 3 months)
* Development of Proposal Administration System (Insurance)
* Setting and streamlining of processes related to Insurance commission receivables.
* ISO compliance of insurance operations procedures.
* Mutual Fund (online) system processes and testing. -
Team Lead -Customer Service Desk & Quality Control
Reliance Communications
(Public Company; RCOM; Telecommunications industry)
June 2003 — October 2006 (3 years 5 months)
* Setting of customer query resolution procedures.
* Configuration of tariff's in the billing system.
* Development of module for billing error rectification.
* Development of Refund Module.
* Billing Quality Assurance and Control.
* Training of Customer service representatives on tariffs and other billing related operations procedures. -
Sr.Executive -Billings
Stock Holding Corporation Of India Ltd.
(Financial Services industry)
August 1999 — May 2003 (3 years 10 months)
* Customer Query resolution.
* Demat Operations
* Billing and Transaction Operations
* Interation with NSDL and CDSL for monthly payments.
* Managing Invoice tracking and delivery
Jayasreedaran Nair’s Education
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National Institute of Management
MBA , E Commerce ,CRM , 2008 — 2010 (expected)
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Welingkar Institute of Management
Diploma in , Import Export Management , 2002 — 2003
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University of Calicut
B.Sc , Physics , 1995 — 1998
* Captain of College Chess Team
* Won Inter-University prizes in English Poetry writing and Story writing competitions.
* Won Quiz Competitions.
* Poetry published in College magazine.
* Active participation in science exhibition in college.
Additional Information
Jayasreedaran Nair’s Websites:
Jayasreedaran Nair’s Interests:
Project Management, Surfing the net, Reading, Astrology, Comedy Movies. Traveling, Science, Psychology, Philosophy,Religion.
Jayasreedaran Nair’s Groups:
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CRM-Professionals
Jayasreedaran Nair’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
