Sr. Application Consultant at Expert Flow
Pakistan
- Current
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- Sr. Application Consultant at Expert Flow
- Product Manager - Software at Wateen Telecom
- Past
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- Product Manager at Averox
- Director Development at Advanced VoIP Pvt Ltd
- OSS & Billing Architect at Advanced VoIP
- Team Lead at Advanced VoIP
- Technical Support Engineer at Advanced Communications
- Senior Software Engineer at Advanced Communications
- Software Engineer at Advanced Communications
- Education
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- Quaid-e-Azam University, Islamabad
- Connections
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143
connections
- Industry
- Computer Software
Jawad Bokhari’s Summary
Have worked throughout my career in application development and integration for telecom and IT. I am recently enjoying CTI development and integration and self-service application development for CISCO contact center Enterprise and Hosted Platform.
I have more than 7 years of working experience for a billing-software vendor company on different phases of a product's life-cycle. From a Software Engineer to Director Development, I had great experience of software development life cycle and enchanting customer experience. I am looking forward to support and implement NGOSS standards in telecom software industry and practice true leadership in my working environment.
Jawad Bokhari’s Specialties:
Expertise in Contact Center application development, integration with telephony platform, and sophisticated self-service application development.
Have expertise on OSS/BSS product development and implementation related to information and communication industry
Jawad Bokhari’s Experience
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Sr. Application Consultant
Expert Flow
(Privately Held; Information Technology and Services industry)
May 2008 — Present (1 year 8 months)
> Development of self-service call-flows using ICM scripting and CVP studio
> CISCO enterprise reporting for CISCO Unified contact center enterprise
> Drive and implement CTI integration of CISCO Unified contact center with customer core applications like CRM/Billing/Core-banking solutions -
Product Manager - Software
Wateen Telecom
(Privately Held; 501-1000 employees; Telecommunications industry)
December 2007 — Present (2 years 1 month)
Working as a Product Manager - Software and my job responsibilities include:
Stragic planning and forecasting,
Product positioning and pricing,
internal-selling to sales & marketing team,
coordinating with core-development team and aligning the product development according to market
coordinating with professional services to gear up the professional services team members to be trained enough to meet customer demands. -
Product Manager
Averox
(Public Company; 51-200 employees; Telecommunications industry)
October 2007 — December 2007 (3 months)
- Manage product development of Revenue Assurance
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Director Development
Advanced VoIP Pvt Ltd
(Privately Held; 11-50 employees; Computer Software industry)
July 2006 — September 2007 (1 year 3 months)
- Research on the only industry standard for telecommunications (NGOSS)
- Build OSS/BSS applications for carrier-grade communication service providers in compliance with NGOSS standards
- Designed and Developed first application on Order-management and Sales process following NGOSS model
- Managing development of carrier-grade OSS/BSS solution
- Managing development of Advanced VoIP Billing solution and related products
- Provide care & growth to research & development team to reveal to full potential -
OSS & Billing Architect
Advanced VoIP
(Privately Held; 11-50 employees; Computer Software industry)
July 2005 — July 2006 (1 year 1 month)
- To develop a complete OSS/BSS suite of products for a carrier-grade telecom service operator
- Initially developed a working prototype of OSS/BSS solution that fulfilled basic needs of a new CDMA operator
- Deployment of the solution in a CDMA operator network and put her operations live commercially using this suite of products
- Optimized and enhanced the solution while fulfilling the operator requirements
- Fulfilled most of OSS/BSS requirements including but not limited to provisioning, service-rating, billing and bill-formatting, customer self car, inventory management, product management -
Team Lead
Advanced VoIP
(Privately Held; 11-50 employees; Computer Software industry)
July 2004 — July 2005 (1 year 1 month)
- Promoted as team lead for Billing Solution (Advanced VoIP Billing System and related products)
- Managed the development team for stable release of VoIP Billing Solution and related products
- Define and prioritize development tasks
- Managed the technical support team for remote commissioning of software and troubleshooting
- Version controlling of Advanced VoIP billing, Advanced Radius and Advanced CDR Monitoring -
Technical Support Engineer
Advanced Communications
(Privately Held; 11-50 employees; Computer Software industry)
November 2003 — June 2004 (8 months)
- Pre-sale and post-sale technical support for advanced VoIP Billing, Advanced CDR Monitoring and Advanced Call Shop Billing
- Support responsibilities include system installation, training, customer acceptance and guidelines for maintenance.
- Emergency support activities for system crashes due to hard-disk failure or any other hardware or software failures.
- Support was usually provided through emails, phone and chat software like MSN -
Senior Software Engineer
Advanced Communications
(Privately Held; 11-50 employees; Computer Software industry)
August 2002 — November 2003 (1 year 4 months)
- Develop the RADIUS server application to support CISCO and QUINTUM gateways
- Extend RADIUS design to support VoIP service and interface with Billing System
- Deployment of RADIUS server with Advanced Billing application
- Provide remote technical support through phone, emails and desktop sharing for software implementation at customer sites remotely, troubleshooting, and optimization of operations. -
Software Engineer
Advanced Communications
(Privately Held; 11-50 employees; Computer Software industry)
March 2001 — August 2002 (1 year 6 months)
- Performed analysis of RADIUS protocol implementation according to standards (RFCs 2865, 2866).
- Designed object oriented model following UML in Rational Rose.
- Implemented the designed model of protocol in java as a multithreaded server application
- Designed and implemented a RADIUS server’s test client in java
- Implemented thread pool in server application for enhanced performance and stability
- Implemented 3rd party database connection pooling framework for enhanced database-I/O performance
- Designed and implemented RADIUS authentication from UNIX shadow file through JNI interface.
- Technical assistance to Internet Service Providers for RADIUS interface troubleshooting
Jawad Bokhari’s Education
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Quaid-e-Azam University, Islamabad
1999 — 2001
Additional Information
Jawad Bokhari’s Groups:
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International Association of Software Architects -
Strategic Use of Information Technology -
Quaidians -
IPCentrex
Jawad Bokhari’s Contact Settings
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