
Technologist
Greater Seattle Area

Technologist
Greater Seattle Area
branding, online marketing, grassroots organizing, small budget marketing, guerilla marketing, HCI, project management, SEO, agile development, waterfall and gated waterfall processes, group work, group motivation, resource management, supply chain management, information assurance, information architecture, SQL, UNIX, LINUX, shell scripting, Java, PHP, HTML, network architecture
(Privately Held; Telecommunications industry)
February 2007 — Present (2 years 11 months)
Managed, monitored, and maintained proprietary VoIP software systems, assisted in the deployment and configuration of critical software systems, maintained and developed scripts, resolved escalated technical issues, analyzed, developed, and deployed system and business processes, designed support tools, and managed the resolution of major service outages. Position holds an equivalency of a SAGE level III System Administrator – Large, Complex site.
-> Designed, implemented, and managed policy, procedural and software design specifications from the concept stage to increase efficiency, and reduce customer impact.
-> Utilized research and design techniques such as stakeholder interviews and surveys, prototyping, use cases, personas, and scenarios to form Product/Process Requirement Documents.
-> Established the addition of tracking metrics and management policies to Process Requirement Documents.
(Events Services industry)
October 2000 — Present (9 years 3 months)
Produced, branded, marketed, and managed music events across the Pacific Northwest. Project managed hundreds of events, including some with overlapping schedules.
-> Utilized social media such as blogs, message boards, social networking services, websites, and listservs to directly connect to potential customers.
-> Successfully implemented the use of guerrilla marketing techniques to better connect with our target market. These included street art, concert-style poster campaigns, buzz-generating poster campaigns, free music distribution, live radio shows, free public concerts, and festival street teams.
-> Developed processes that allowed UHF to aggressively grow individual brands due to an extremely short product life cycle.
BS , Informatics , 2009
-> Areas of interest included system and business analysis, project management, social media, user centered design, and marketing.
-> Technical focus included programming (Java), database design (SQL / JDBC), scripting (PHP, HTML,
shell), and network architecture.
human-computer interaction, online social networks, community management, project management, marketing, online marketing, blogs, cars, dogs, electronic music, camping, fly fishing, baseball
-> Informatics Capstone Research of the Year award, University of Washington, 2008.
-> Invited speaker for the Information School Research Symposium, University of Washington, 2008.
-> Network Engineering Certificate, University of Washington, 2008.