Dedicated Customer Engineer and Internet Professional
Dallas/Fort Worth Area
- Past
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- Customer Service Associate at Ameritrade
- various positions to Customer Installation Engineer at NTT/Verio
- Mentor, Technical Services Group at NTT/Verio
- Education
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- Southern Methodist University
- The University of Texas at Dallas
- Recommended
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1 person has recommended Jason - Connections
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34
connections
- Industry
- Internet
Jason McCalla’s Summary
Internet engineer able to rapidly gain technical skills needed to get the job done. Highest focus on prompt, first-call resolution for customers and management. Proven performance in both team and self-directed projects. Always interested in infrastructure and related projects, and expanding both technical and project management skills portfolio, with an eye towards eventually managing complete projects, facilities or departments.
Jason McCalla’s Experience
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Customer Service Associate
Ameritrade
(Public Company; AMTD; Financial Services industry)
2003 — 2004 (1 year )
Answered high volume of customer inquiries (150+ calls nightly) involving securities and trading practices (80%) and billing error resolution, customer retention, product promotion and account maintenance duties (20%)
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various positions to Customer Installation Engineer
NTT/Verio
(Public Company; 501-1000 employees; Internet industry)
1998 — 2002 (4 years )
Provisioned and configured Fractional through T3 connections, including CPE testing and infrastructure routing configuration of Juniper Networks and Cisco routers
24/7 on-call pager support for all broadband and infrastructure routing issues nationwide and provided local managed collocation escorts
Significant contributor on several consolidation projects, including customer database, Telco circuit database, IP recovery and other services, promoting retention and saving over $2.5 Million in revenue on one project alone -
Mentor, Technical Services Group
NTT/Verio
(Public Company; 1001-5000 employees; Internet industry)
September 2000 — December 2000 (4 months)
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Dedicated Technician, CSO/NOC
NTT/Verio
(Public Company; 1001-5000 employees; Internet industry)
April 2000 — September 2000 (6 months)
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Teamlead, CSO
Verio
(Public Company; 1001-5000 employees; VRIO; Internet industry)
January 2000 — April 2000 (4 months)
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Network Technician, NOC
Verio
(Public Company; 1001-5000 employees; VRIO; Internet industry)
July 1999 — January 2000 (7 months)
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Level II Technician, CSO
Verio
(Public Company; 1001-5000 employees; VRIO; Internet industry)
April 1999 — July 1999 (4 months)
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PPP technician, CSO
Verio
(Public Company; 1001-5000 employees; VRIO; Internet industry)
November 1998 — April 1999 (6 months)
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Reading One-One Structured Tutoring Program Tutor
University of Texas at Dallas
(Educational Institution; 201-500 employees; Higher Education industry)
September 1997 — May 1998 (9 months)
Brought students of diverse skill and socioeconomic backgrounds up an average of half a grade level above peers, through intense one-to-one interaction
Refined methodologies of the presidential award winning program
Recognized as team player motivated to help "difficult" students, both by program staff and by students' regular teachers
Jason McCalla’s Education
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Southern Methodist University
School of Engineering and Applied Sciences - CCSP certification training 2004 — 2005
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The University of Texas at Dallas
B.S. , Economics and Finance , 1993 — 1996
Additional Information
Jason McCalla’s Interests:
Sponsor and former volunteer USA Film Festival (usafilmfestival.com) 1995-2000 2003-2007; member Texas Astronomical Society of Dallas (texasastro.org) 2002-present
Jason McCalla’s Contact Settings
Interested In:
- career opportunities
- reference requests
- getting back in touch
