Search Quality Strategist at Google
Cleveland/Akron, Ohio Area
Search Quality Strategist at Google
Cleveland/Akron, Ohio Area
Web sites should do two things: Make life (and business) easier, and let people communicate in new ways.
I am a web developer, programmer, and analyst with experience in information architecture and usability testing. I enjoy starting projects, learning new technologies, taking on different roles, and explaining concepts to others. Currently gaining project management and development lead experience. I have a passion for doing basic research and applying research to the real world.
usability, usability testing, information architecture, knowledge management, web design, web standards, accessibility, social networking, tagging and folksonomies, information design, XML, HTML, JavaScript, usability, CSS, AJAX, PHP, SQL, database design, ColdFusion, Oracle, Java, MySQL
(Public Company; 10,001 or more employees; GOOG; Internet industry)
February 2008 — Present (4 months)
(Self-Employed; Myself Only; Internet industry)
2001 — Present (7 years)
- Designed web sites, developed dynamic content management systems, created graphic designs, and wrote copy for small businesses.
- Created multi-user blogs on the Wordpress platform, implemented Adsense, tracked conversions using web analytics tools, optimized site for search engines (SEO).
(Public Company; 10,001 or more employees; T; Telecommunications industry)
June 2004 — February 2008 (3 years 9 months)
Project: Enterprise Social Software
- Investigated the use of blogs, wikis, social bookmarking, and social networking software within the enterprise. Researched case studies and key factors for adoption.
Project: Granite Lightspeed Inventory
- Created web-based tool to streamline data entry. Analyzed user tasks and current procedures to eliminate duplicate effort. Time to create network sites and equipment was decreased and users could now create multiple items in one step.
- Managed transition of interface application over to Granite development team. Mapped out tasks required and transition timeline, coordinated meetings to train developers, documented and helped install software and services. Helped with testing, analyzed impact of code changes, and tracked outstanding issues.
Technologies: Telcordia Granite/Xng, JSP, Java, Servlets, Oracle, SQL, XHTML, XML, CSS, JavaScript
(Public Company; 10,001 or more employees; T; Telecommunications industry)
June 2004 — February 2008 (3 years 9 months)
Project: Bill and Audit Controls
- Analyzed and documented existing applications and trained developers. This was critical because the project was based on earlier applications.
- Mentored programmers in web development and created HTML, CSS, ColdFusion, SQL, and JavaScript exercises for team retraining. Helped develop coding standards.
- Oversaw development/testing of Java background process, coordinating work of employees, contractors and offshore. Contributed performance enhancements, including indexes and query changes that decreased run times by a factor of 60.
Technologies: ColdFusion, Java, Oracle, SQL, HTML, XHTML, XML, CSS, JavaScript
(Privately Held; 201-500 employees; Printing industry)
2002 — 2004 (2 years)
Project: Production Tracking Database
- Identified need for production tracking database to replace paper-and-pencil system. Conducted user interviews, devised project requirements, conducted user testing, and created user documentation.
- Built production database in MySQL, created front-end intranet web application with PHP. The system allowed staff of around 20 to track customer information and tech support calls, track hundreds of complex printing jobs from FTP through printing and shipping, and see analytical reports. Created user interface, administered database and added Excel and PDF export functionality.
Technologies: PHP, MySQL, SQL, HTML, XHTML, CSS, JavaScript, Indesign, Quark Express, Photoshop, Preps
(Newspapers industry)
2001 — 2001 (less than a year)
MS, Information Architecture and Knowledge Management, 2003 — 2007
Thesis: Search Retrieval Effectiveness of Folksonomies on the Web
- Compared search performance of traditional search engines and subject directories with folksonomies from collaborative tagging systems such as the social bookmarking site Del.icio.us.
- Developed methodology and user test interface.
Project: Mealographer (http://www.mealographer.com)
- Created diet tracking web application, including requirements, database design, and implementation. Responsible for the information architecture, graphic design, and branding.
- Conducted formal usability test, including use of eye tracking system, found a number of issues and implemented enhancements.
BA, Journalism, Computer Science, Art, 1997 — 2001
- Online Editor at The Transcript - designed and implemented web site for the independent student newspaper.
- Station Manager at WSLN - ran college radio station, managed schedule and 40+ DJs, set up streaming broadcasts on the web.
1993 — 1997
usability, information architecture, knowledge management, web design, usability research, digital photography, digital art, artificial intelligence, search engines, social networking, AJAX, human factors, human computer interaction, programming, history, maps, geography
Usability Professionals Association, Phi Beta Kappa, Cleveland Web Standards Association, The Jason Morrison Dot Net Project, Dow Jones Newspaper Fund Online Editing Internship, The Shrubbery