Jason Goecke

Jason Goecke

Location
San Francisco Bay Area
Industry
Computer Software

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Jason Goecke's Overview

Current
  • President & CEO at Tropo, Inc
  • Member, Industry Advisory Board at Ericsson
  • Founder & Board Member at Adhearsion Foundation
Connections

500+ connections

Jason Goecke's Summary

As co-founder, president and CEO of Tropo, Jason Goecke is responsible for overseeing the company's overall strategic direction, planning and execution. Tropo is creating an ecosystem where developers meet service providers and help them build the communication services for tomorrow. Jason brings more than 20 years of international executive management experience Cloud telecommunication services and Open Source application development. He has extensive experience working with carriers and enterprises around the world.

Most recently, Jason was the Vice President of Innovation with Voxeo Labs. He spearheaded the company’s vision in investing in core platform research and innovating new communications solutions that lead to spinning Tropo off into a standalone company. Prior to that, Jason was the founder and is currently a Board Member of the Adhearsion Foundation, an open-source voice development framework provider, where he has been instrumental in helping them build a large community of users.

Previously, Goecke was with Presence Technology where he designed and launched OpenGate, their flagship product and primary revenue generator even to this day. He has held executive positions with Multi-Channel Contact Center Solutions; Proofpoint, SaaS security; and Exigen, BPO/ITO.

Jason also serves as an Advisor for several companies including Ericsson, Adhearsion Foundation, and Imbarco Ltd.

Jason Goecke's Experience

President & CEO

Tropo, Inc

September 2011Present (3 years 1 month) Menlo Park, CA

Member, Industry Advisory Board

Ericsson

May 2013Present (1 year 5 months) North America

Founder & Board Member

Adhearsion Foundation

October 2011Present (3 years) San Francisco, CA

Strategic Advisor

Imbarco Ltd

January 2011Present (3 years 9 months) London, United Kingdom

Jason Goecke's Patents

  • System And Method For Telephony And Communication Services With Message-Based API

    • United States Patent Application 2012/0016,932
    • Filed July 20, 2011
    Inventors: Jason Goecke, Jose de Castro, Wei Chen, Neil Stratford

    1. A method of operating a server, comprising:deploying an application server on a network for providing telephony and communication services;providing a communication framework at the application server for the telephony and communication services, the communication framework providing an API with a set of class objects for unified call control and media control, so that the API allows programmatic access to the telephony and communication services by an API client on the network;providing at the application server a messaging API server, the messaging API server having a predefined messaging protocol for the API;receiving into the application server commands issued by the API client for invoking and manipulating the class objects relative to a call, the commands being packaged as messages conforming to the predefined messaging protocol for the API;parsing the messages according to the predefined messaging protocol for the API to obtain the commands; andexecuting in the application server the commands to the call in the order the commands become available.

  • Apparatus and methods in improving and enhancing telephony telecommunication

    • United States Patent Application EP1016280 A4
    • Filed September 9, 1998
    Inventors: Jason Goecke

    A plurality of aspects (113, 114, 120, 124) and embodiment of unique telephony apparatus and methods are disclosed, including but limited to video routing and conferencing, coordinating telephone calls with data pertaining to the calls, methods for implementing and operating call centers (110), routing calls by statistical modeling, using multiple object states in telephony software systems, and routing of electronic documents.

  • Determining presence for interaction routing

    • United States Patent US7715332
    • Issued October 25, 2007
    Inventors: Jason Goecke

    An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

  • Routing emails to a plurality of agents

    • United States Patent US7460496
    • Issued February 1, 2005
    Inventors: Jason Goecke

    An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

  • Apparatus and method for improving e-mail routing in an internet protocol ...

    • United States Patent US6581105
    • Issued June 17, 2008
    Inventors: Jason Goecke

    An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

  • Apparatus and methods for managing multiple internet protocol capable call ...

    • United States Patent US6175564
    • Issued January 16, 2001
    Inventors: Jason Goecke

    An Internet Protocol Network Telephony (IPNT) system has Internet-connected managing computers at plural call centers connected to local agent stations at each call center. The managing computers are adapted to receive IPNT calls from clients at internal routing points. A router coupled to each of the managing computers at the call centers is adapted to execute routing rules to select agent stations for transferring calls received at the routing points, and the agent stations selected can be at any of the call centers involved. In one aspect the router, having selected an agent station at a call center remote from the call center where a call to be routed is first received, requests a routing point address at the remote call center, then transfers the call to that new routing point. The second call center then further routes the transferred call to the final agent station. Statistics may be used in routing, and data regarding client-callers may be routed to the same agent station...

  • Apparatus and methods for routing electronic mail in a processing center

    • United States Patent US6981020
    • Issued December 27, 2005
    Inventors: Jason Goecke

    An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

  • Method and apparatus for determining and using multiple object states in an ...

    • United States Patent US6597685
    • Issued July 22, 2003
    Inventors: Jason Goecke

    An Internet Protocol-capable call center system has a managing computer connected to a plurality of PCs at agent stations on a local area network. The managing computer is adapted to receive and route Internet Protocol Network Telephony calls to the agent stations according to predetermined routing rules. A statistics server (stat-server) in the call center provides status of call center objects, among multiple status possibilities, to requesting applications in the processes of routing calls. Requesting applications, in addition to requests for object states, provide priority indications of object states desired. The stat-server provides the highest priority state to a requesting application. In the absence of a priority indication the stat-server provides status of objects according to a default indication.

  • Internet protocol call-in centers and establishing remote agents

    • United States Patent US6879586
    • Issued April 25, 2005
    Inventors: Jason Goecke

    An IPNT call center is provided wherein agent's computers may be locally-connected to a managing computer on a local area network, or remote agents may act over the Internet with the managing computer. The managing computer establishes an IPNT call with each remote agent on duty, and then routes incoming IPNT calls to the remote agents by substituting an incoming call for an existing call without closing the existing call, thereby avoiding the necessity of establishing a new call with the remote computer for each call routed to the remote agent. In some embodiments the IPNT system is a part of a multimedia call center, wherein incoming calls may be either IPNT or plain old telephony service (POTS), and calls are routed to agents according to a set of business rules without regard to type.

  • Apparatus and methods for coordinating internet protocol telephone and data ...

    • United States Patent US6625139
    • Issued September 23, 2003
    Inventors: Jason Goecke

    A telephony call center system comprises an Internet connection adapted for receiving data from a WEB server, the data originating from the computer platform of a person browsing the Internet, including data identifying the browsing person, such as a telephone number, an IP address or the like, and indicating to the WEB server a desire of the browsing person to communicate with an agent at the call center. The communication desired may be (a) a request for an agent at the call center to receive a call from the browsing person, or (b) a request for a call to be placed to the browsing person from the call center. In both (a) and (b) the practical result is a telephone conference between the browsing person and an agent at the call center. In the first instance (a), in response to the data from the WEB server to the call center, the call center provides to the WEB server, for transfer to the browsing person via the Internet, necessary data for the browsing person to place an Internet...

Jason Goecke's Skills & Expertise

  1. Telecommunications
  2. Start-ups
  3. Customer Relations
  4. Sales Management
  5. Open Source
  6. VoIP
  7. Cloud Computing
  8. Product Marketing
  9. SaaS
  10. Mobile Applications
  11. Call Center
  12. SIP
  13. Agile
  14. Product Management
  15. Strategy Development
  16. Mobile
  17. New Business Development
  18. Wireless
  19. Product Development
  20. Team Leadership
  21. Team Management
  22. Negotiation
  23. Integration
  24. Software Development
  25. Vendor Management
  26. Scrum
  27. Solution Selling
  28. Marketing Strategy
  29. Program Management
  30. Team Building
  31. Strategic Planning
  32. Architecture
  33. Business Strategy
  34. Social Media
  35. LTE
  36. 4G
  37. 3GPP
  38. Ruby
  39. Sinatra
  40. RSpec
  41. TSAPI
  42. Contact Center Architecture
  43. Intelligent Call Routing
  44. Predictive Dialers
  45. TAPI
  46. CSTA
  47. Mobile Devices
  48. Strategy
  49. Agile Methodologies
  50. Customer Service

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