Jas Dhaliwal

Current

Social Media Marketing Specialist at Microsoft
Blogger at The Web Pitch.com

Past

Service Delivery Manager - UK at Firmenich
EMEA Service Delivery Manager at Firmenich
Technical Support Manager UK at Firmenich

Support Analyst at BAA

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Education

Brunel University

Recommended

3 people have recommended Jas

Connections

54 connections

Industry

Information Technology and Services

Websites

Jas Dhaliwal’s Summary

I began my I.T. career working as a Systems Engineer, specialising in various desktop and server technologies. I then moved into the world of I.T. Service Delivery, helping corporate business to transform their I.T. from a support partner, to a true business partner. I have worked all over Europe and love working with culturally diverse teams.

In January 2007, I started a blog, (http://www.thewebpitch.com) looking at how small businesses are using Web 2.0 technologies as marketing tools. The blog is a personal passion and has opened my mind at how disruptive technologies are changing the way we interact with customers online. Behind my suit, you'll find a geek who is passionate about people and obsessed with technology. I position myself strictly in between the technical and the business world. Thus, I'm happy conversing with technical engineers, whilst equally at home presenting to business leaders. I have a Bachelors degree in Information Systems and graduated with an MBA from London's Brunel University in 2007.

GOAL:

Looking to further my career and combine business and technical experience. Thus, moving to a fresh challenging role, with a particular emphasis on relationship management within a dynamic and global corporate.

STYLE:

I have a friendly and collaborative working style. I work equally well individually, or as part of a team. I possess very strong interpersonal skills and an excellent working relationship with peers and colleagues. I am driven by and committed to the highest levels of professionalism and providing a world class service.

Jas Dhaliwal’s Specialties:

• Business Process Improvement
• Client and Supplier Management
• Business and Relationship Management
• Interface between I.T. and the Business.
• ITIL

Jas Dhaliwal’s Experience

Social Media Marketing Specialist

Microsoft

(Public Company; MSFT; Computer Software industry)

November 2008 — Present (9 months)

Currently working as a Social Media Specialist within the Microsoft Most Valuable Professional (MVP) Award Program.

Developed and executed a Social Media Strategy and initiatives to provide awareness and engagement of the MVP Award Program.
Utilising current social media technologies to listen, engage with, and intersect community members in the online and offline space. Working closely with the Seattle team, to broadly deploy a series of initiatives across EMEA, APGC, The Americas, Latin America and Japan.

My responsibilities include:

Managing two Microsoft blogs and providing regular updates to the MVP Facebook Fan Page and Twitter sites.

Measuring the social media strategy using internal/external monitoring tools and presenting findings to internal stakeholders.

Driving engagement with cross-functional groups to educate, evangelise and provide awareness of MVPs through social media.

Preparing and participating within a number of internal presentations to all internal Microsoft stakeholders.

Initiating and managing events and campaigns with regional agencies and internal stakeholders. (MVP Global Summit).

Developing roadmaps, updating documentation and participating in weekly strategy meetings with the Seattle team.

Key highlights:

PR Buzz generated through Twitter of the MVP Global Summit 2009 event. The event was picked up by the global IT media:

The 10 best tweets (so far) from Microsoft's MVP Summit by
ZDNet’s Mary Jo- Foley - http://tinyurl.com/bd7xgj

Microsoft’s own private Macworld by Techflash’s Todd Bishop http://tinyurl.com/byzhsn

Microsoft enthusiasts atwitter at MVP summit by CNET’s Ina
Fried – http://tinyurl.com/abgu9m
Blogger

The Web Pitch.com

(Internet industry)

January 2007 — Present (2 years 7 months)

Responsible for writing and maintaining a blog focussing on how small business can utilise the power of disruptive Web technologies.

Managed website growth, design and marketing. Required to stay up-to-date with latest Web developments. Occasional interviews with small firms and industry experts. Also, book reviewer of Business/Web titles from various UK publishers.
Service Delivery Manager - UK

Firmenich

(Privately Held; Chemicals industry)

November 2007 — September 2008 (11 months)

A short term contract position, where I managed the Technical and Service Delivery for three sites in the UK, supervising an internal IT team and a remote team of IT vendors.

The primary objective was to deliver a world class, proactive support service to the business. Day-to-day responsibilities included ensuring the local IT environment (workstations, servers, telecoms, LANs, WANs, video conferencing, aecurity, asset compliance) adhered to agreed SLAs.
EMEA Service Delivery Manager

Firmenich

(Privately Held; 1001-5000 employees; Chemicals industry)

September 2004 — August 2006 (2 years)

Selected to co-ordinate the Service Delivery team, to ensure high levels of customer satisfaction across thirteen sites within the region. Maintained regular contact with customers to understand local needs and provided support when they had questions or concerns. Delivered a customised marketing strategy and delivered marketing plan within budget. Developed customer relationship strategies with senior managers, gaining trust through the delivery of quality services. Helped facilitate the function from support partner to a credible business partner. Led a ten person internal team and guided technical support and marketing initiatives for the group. Successfully delivered a number of pan EMEA improvement initiatives that addressed customer needs, reporting to the Service Delivery Director of U.S. operations.
Technical Support Manager UK

Firmenich

(Privately Held; 1001-5000 employees; Chemicals industry)

November 1999 — August 2004 (4 years 10 months)

Responsible for hardware, data communications, security and disaster recovery planning . The role was varied, incorporating strategic and hands-on involvement, plus a consultancy role within Europe. As a key member of the global team, I progressed to become the European Service Delivery Manager.
Support Analyst

BAA

(Public Company; 10,001 or more employees; Airlines/Aviation industry)

1998 — 1999 (1 year)

Jas Dhaliwal’s Education

Brunel University

MBA , Strategic IS and Strategic Marketing , 2006 — 2007

Focused on strategic marketing and information systems during the full time MBA programme, to add formal knowledge to existing hands-on experience. Leveraged experience of managing projects budget to better understand corporate finance, marketing and I.S. issues at an enterprise scale. Successfully completed modules in: Corporate Strategy, Entrepreneurial Management, Managing People and Organisations, International Business, Corporate Finance, Strategic Marketing and Strategic Planning for Information Systems. Co-wrote an article entitled, “Punching above their weight with Web 2.0: the rise of the gifted amateur”. The article led to a dissertation research project entitled, “The Web Pitch – How small businesses are successfully using Web 2.0 technologies as marketing tools”. (http://www.thewebpitch.com)

Awarded the John Quinn Memorial Prize for outstanding contribution to the MBA programme

Additional Information

Jas Dhaliwal’s Websites:

Jas Dhaliwal’s Interests:

Technology, IT, Virtualisation, Social Media, New Media, Podcasting, Digital Media, Videocasting, Vlogging, Podcasts, Newmedia, Blogging, Writing, Viral Marketing, Brand Management, Continuous Improvement, Productivity, Hacks, Cloud Computing