
Mckesson Pharmacy Systems Support Manager; Non-Profit PT Executive Director to Emmanuels Foundation
Greater Atlanta Area

Mckesson Pharmacy Systems Support Manager; Non-Profit PT Executive Director to Emmanuels Foundation
Greater Atlanta Area
Professional and focused on maximizing ROI via productivity and efficiency improvements. Utilizes strategic methodologies (incorporating operational development, business intelligence and winning practices) that lead to measurable results.
Organizational & Strategic Development;Research Analysis. BA in Psychology and Masters in Information Technology. Proficient in documenting and implementing business requirements that achieve marked objectives, increase productivity and/or profitability and foster company growth and morale.
(Public Company; MCK; Pharmaceuticals industry)
April 2008 — Present (1 year 8 months)
(Non-Profit Organization Management industry)
March 2005 — Present (4 years 9 months)
Parent Support Advocate serving others parents coping with life threatening medical diagnoses of child.
• Situational Consulting and analysis leading to individualized plan of care.
• Linking parents to nationwide support resources specific to unique situations and medical diagnosis.
• Impacting feedback systems to increase knowledge and medical awareness of rare situations that impact family dynamics and community systems.
• Directing grass roots & targeted marketing campaigns to increase community sponsorship worldwide.
• Increasing continuum of care for patient-family-centered care in children with high risk and no chance at survival.
• Aiding families in documenting measurable goals for milestones as well as plan for all aspects of full lifetime issues.
• Translating common hard-to-communicate values to help parents communicate their voice and prepare for “Plan of Care” Conferences.
• Critical Communication & Advocacy
(Information Technology and Services industry)
November 2006 — April 2008 (1 year 6 months)
ERM Solutions that help organizations visualize enterprise IT risks and improve IT effectiveness.
(Management Consulting industry)
2002 — 2005 (3 years )
Developed and implemented solutions increasing ROI through Business Analysis, Market Planning, Sales recruitment, training systems, Business Intelligence Systems, and revenue optimization.
• Performed Consultative Needs Analysis and proposed solutions to increase company profitability.
• Delivered customized marketing and sales training
• Coordinated personal marketing campaigns
• Provided Market Analysis and Research
• Presented qualified judgment
(Public Company; 10,001 or more employees; AXA; Financial Services industry)
January 2000 — November 2002 (2 years 11 months)
Developed and directed production, quality and timeliness of operations and support functions for centralized National Financial Planning Center.
• Managed strategic development for emerging Operations Center establishing SOP's and set process in place for on-going process enhancements.
• Formed direct report teams to develop areas in Metrics, Staff Development, Systems Administration, Communications, Administration and Project Management.
• Directed staff to support parallel and tertiary back office platforms (administrative) for 3,500 users.
• Improved efficiencies, risk surveillance and team collaboration by developing processes and technical infrastructure and maintaining evaluation process that support continuous improvement.
• Developed budget, staffing & forecasts, implemented change strategies, projects and steered results in collaboration with Senior Leadership Team.
• Liaison to IT enhancing communication between non-technical and technical staff.
(Public Company; 10,001 or more employees; AXA; Financial Services industry)
October 1999 — January 2000 (4 months)
Captured, analyzed and presented metrics relating to the financial planning initiative.
• Documented business and technical specifications for reporting.
• Translated business initiatives into comprehensive reports for top management.
• Developed new reporting indices based on trends, hypotheses and analysis of data.
• Identified preliminary indicators and recommended strategies for performance improvement.
• Liaison to IT community coordinating the efforts of metrics team and business specialists.
• Translated management requests into systems specifications then developed specifications used in implementation and distribution of data.
(Partnership; 11-50 employees; Real Estate industry)
1994 — 1998 (4 years )
Contributed to all aspects of start-up appraisal firm and achieved Atlanta Business Chronicle’s “Top 20 List of Commercial Appraisal Firms” within first two years of business.
• Prepared comprehensive and professional narrative appraisal valuations utilizing market analysis, financial feasibility and the income, cost and sales comparison approaches.
• Administered payroll, commission distributions, expense reports, invoices, EFTPS, financial statements, audits, and DOL-4, 941 and FUTA returns.
• Administered group insurance, developed amenable relations with vendors, utilized money management skills to streamline business cash flow, demonstrated collection tactics and procured new client marketing practices.
• In-house first and second support levels for diagnosing and resolved hardware/software problems. Installed, HW, SW & Systems. Provided instruction and technical support for software users.
MIT , Information Technology , 1997 — 1999
• Contributed and led teams in the development life cycle for electronic commerce projects.
• Designed, developed, tested, documented and implemented customized software applications and databases.
• Created customized software applications on two and three-tiered client/server platforms.
BA , Psychology , 1987 — 1991
• Understudy for Organizational and Developmental Studies focusing on "Needs Analysis",
• Understudy for Workplace Behavior focusing on "Mood Influence" in Behavior Modification.
• Statistical Analysis for Research and Hypothesis Support
Nominated to coach All-State Swim Team and coached a North Atlanta Swim Team to divisional champs for three consecutive years.,
Championed in-house Training and Development Programs for Situational Leadership, Customer Service and Knowledge Capital Systems.,
Assisted in the construction of published chapter "Needs Analysis" for The Handbook of Organizational Consulting by R.P. Golembiewski.