Jamie Glass

Current

Partner at Advisory Board Architects
President and Founder at Artful Thinkers, LLC (Sole Proprietorship)

Past

VP, Marketing & Customer Experience at Hot Stix Golf
Vice President Sales Operations and Customer Support at Thomson NETg (KnowledgeNet)
Executive Vice President Sales and Marketing at Desert Document Services, Inc.

Vice President, Corporate Marketing and Global Sales Operations at SkillSoft, SmartForce, CBT Systems
Senior Vice President of Telesales at Mastering Computers, later merged with Computer Associates
Call Center Customer Service, Sales and Trading Manager (Broker) at Fidelity Investments

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Education

University of Utah

Recommended

10 people have recommended Jamie

Connections

500+ connections

Industry

Management Consulting

Websites

Jamie Glass’s Summary

An innovative and energetic leader, skilled communicator, team builder, and adept negotiator. Proven ability to analyze products, services, markets and growth opportunities, then introduce strategic and tactical solutions that deliver explosive growth in revenues and market share.

Partner of Advisory Board Architects. Designing, managing and maintaining high-level boards for clients. www.advisoryboardarchitects.com Check out our blog: www.boardbestpractices.com

Founder and President of Artful Thinkers, www.artfulthinkers.com, a consultative sales and marketing company, combining creativity and strategic business solutions that generate results.

Two decades executive leadership experience, including positions with Hot Stix Golf, Thomson NETg, KnowledgeNet, SkillSoft (SmartForce, CBT Systems), Mastering Computers, Desert Document Services, Fidelity Investments, First Continental Life & Accident Insurance Co.

Jamie Glass’s Specialties:

Advisory Boards, Board Management, Growth Strategies, Executive Advisor, Strategic Planning, CMO, Coaching, Marketing, Sales, Operations, Public Relations, Leadership, Business Planning, Customer Support, Training, Finance, e-Learning, Social Media, Web and Business Development. Board member MIT Enterprise Forum of Phoenix, member of Arizona Technology Council, TiE Arizona, PRSA and Association of Corporate Growth (ACG).

Jamie Glass’s Experience

Partner

Advisory Board Architects

(Executive Office industry)

March 2009 — Present (9 months)

Advisory Board Architects (ABA) is a private professional services firm that connects enterpreneurs to C-level talent. We do this in a formalized advisory board setting and utilize proprietary methodologies, technology and processes to build, maintain and manage the advisory board on behalf of our clients. ABA draws on its consortium of elite executives and C-level corporate officers to help grow companies. ABA was designed with a simple, quantifiable charter: surround strong fast growing companies with executives that have an expertise in their industry or can provide insight into a vertical that accelerates the revenue cycle and decreases risk factors. Started in 2005, ABA has expanded in the southwest and now is providing services in Arizona. Check out our blog www.boardbestpractices.com
President and Founder
Artful Thinkers, LLC (Sole Proprietorship)

(Sole Proprietorship; Management Consulting industry)

1997 — Present (12 years )

Consulting firm providing clients with strategic and tactical solutions for purposes of growing revenues, retaining customers, increasing brand awareness and solving business problems. Executive level practical assessments for operations, sales and marketing. Solutions driven in areas of sales, telesales, marketing and operations management. Strategic focus on efficiency, effectiveness, ROI and opportunities. Creative focus on marketing campaigns, collateral, web, branding, PR, social media, budgeting, training and coaching programs for sales, management and service, call center management and best practices and lead generation to achieve goals and business objectives. Clients include J-Curve Technologies, Kaiser Companies, Adaptive Technologies, Inc. (ATi), RV Rental Outlet, DuffyGroup and Neubloc. Board Member: MIT Enterprise Forum Phoenix. Volunteer projects: HRC Arizona, Brenda Combs "Finding My Shoes", Shanghai Women's Federation visit to Arizona and .
VP, Marketing & Customer Experience

Hot Stix Golf

(Privately Held; 51-200 employees; Sports industry)

January 2006 — December 2006 (1 year )

Drive business results through marketing and creating an outstanding customer experience for the world's leader in custom golf fitting services. Manage day-to-day marketing activities including public relations, creative, advertising, communications, customer service and management.
Vice President Sales Operations and Customer Support

Thomson NETg (KnowledgeNet)

(Public Company; 10,001 or more employees; TOC; Professional Training & Coaching industry)

January 2004 — December 2005 (2 years )

Currently managing internal customer care division and sales operations. Former position was VP of Marketing for KnowledgeNet.
Executive Vice President Sales and Marketing

Desert Document Services, Inc.

(Privately Held; 51-200 employees; Management Consulting industry)

2003 — 2004 (1 year )

Contributed to growing technology organization serving the financial industry with direct responsibility of all revenue related activities, including market definition, business development, partner programs and strategic positioning. Provided business planning, public relations, branding, sales, demand generated marketing initiatives and strategic relationship management to promote company as leader of web-based technology providing mortgage document solutions to world’s largest financial institutions. Reported to CEO.
Vice President, Corporate Marketing and Global Sales Operations

SkillSoft, SmartForce, CBT Systems

(Public Company; 501-1000 employees; SKIL; Management Consulting industry)

1999 — 2003 (4 years )

Responsibility for global sales operations and marketing. Planned and administered multi-million dollar marketing budget. Oversight of team of 40+ personnel creating web sites, customer programs, lead generation initiatives, corporate marketing, Siebel, product communications, sales tools and resources. Defined infrastructure for all customer-facing employees to maximize performance and exceed revenue forecasts and projections through channels and sales. Reported to the EVP of Marketing.
Senior Vice President of Telesales

Mastering Computers, later merged with Computer Associates

(Privately Held; 501-1000 employees; Management Consulting industry)

1992 — 1997 (5 years )

Complete responsibility for direct customer marketing, telesales, and call center operations. Oversaw inside sales operations with more than 250 personnel, including management team of 3 Vice President’s of Telesales, Trainers, Special Project Managers and Sales Managers. Reported to President.
Call Center Customer Service, Sales and Trading Manager (Broker)

Fidelity Investments

(Privately Held; 5001-10,000 employees; Financial Services industry)

1986 — 1991 (5 years )

Managed teams of up to 17 registered representatives responsible for handling mutual fun sales, trades, and customer service for world’s largest mutual fund within a call center environment. Managed worldwide operations for entire organization, managing call center service levels, productivity, and escalation of service-related issues. Drove initiatives to reduce average talk time, increase speed of answer, improve cross-selling strategies, exceed defined quality measures and train reps in market data and performance standards. Series 6, 63, and 7 licensed.

Jamie Glass’s Education

University of Utah

BS , Mass Communications, PR , 1981 — 1986

Activities and Societies:

Officer in Public Relations Student Society of America (PRSSA)

Additional Information

Jamie Glass’s Websites:

Jamie Glass’s Interests:

Building businesses, CEO strategy sessions, PR, sales, marketing, business development, high-growth, investing, coaching, advisory council, board participation, social media, travel, 5 star resorts, fast cars, sunshine, skiing, helping others succeed