Jamie Gairo, M.A., ACC

A people development expert with laser instinct and the use of powerful questions to get to the heart of the issues. With over 10 years of combined experience in Training, Organizational Development, and Coaching. President of the innovative coaching and consulting firm, "The Asha Institute," Jamie transforms lives and organizations.

Jamie Gairo, M.A., ACC’s Specialties:

Leadership Development, Team Selection/Development/Building, Executive Coaching, Life Coaching, Group Coaching, Family Coaching.

Teaching, Mentoring, Writing.

Jamie Gairo, M.A., ACC’s Experience

Adjunct Professor; Outreach Coordinator

Chestnut Hill College

(Educational Institution; 51-200 employees; Higher Education industry)

April 2008 — Present (1 year 4 months)

Courses Taught & Developed: Introduction to Online Learning (Graduate Level)

Connect with local organizations to increase enrollment in the Master of Science in Instructional Technology program.
Adjunct Professor

LaSalle University

(Educational Institution; 201-500 employees; Higher Education industry)

August 2006 — Present (3 years)

Courses Taught: Communication and Group Process (Undergraduate Level)

Courses Taught and Developed: Client Communications and Consulting (Graduate Level); Business and Professional Communication (Undergraduate Level)
President
The Asha Institute (Sole Proprietorship)

(Sole Proprietorship; 1-10 employees; Professional Training & Coaching industry)

February 2006 — Present (3 years 6 months)

Consulting Work: Performance improvement analyses and solutions to improve productivity and bottom-line results; Leadership Development, Coaching Training and Development, Team Development and Process, Succession Planning; Talent Management, Mentoring Programs, Platform Training, and Speeches for small and large groups. Development and Delivery of: Specialized industry training, regulations training, and skills-based training.

Industries: Higher Education, Utility, Manufacturing/Distributor, Financial, Telecommunications, Customer Service, Medical, and Pharmaceutical.

Coaching: Executive, Team/Group, Leadership, Family, Career, and Life Coaching.
Asst. Director

ICT Group

(Public Company; Professional Training & Coaching industry)

July 2005 — July 2006 (1 year 1 month)

Lead a team of Training Managers, Supervisors and Coordinators through the training process in 6 locations. Ensure that staffing is appropriate to the business needs and regularly evaluate the training staff and provide coaching and feedback. Plan, organize and manage all training programs and related projects. Evaluate and provide feedback on all client provided training materials. Communicate with all departments to effectively launch and maintain training programs. Conduct needs analysis to determine performance gaps and make recommended solutions. Design and develop training materials according to ISD standards, and determine appropriate delivery methods. Manage training budget, including billable training hour records, in compliance with client contractual guidelines. Participate in client monitoring calibration sessions, and provide performance improvement recommendations. Develop and maintain relationships with all departments, including operations and quality assurance.
Learning & Development Consultant

Wells Fargo Financial

(Public Company; 10,001 or more employees; Professional Training & Coaching industry)

2002 — 2005 (3 years)

Lead training initiatives for the Wells Fargo Auto Finance business unit, which consists of nearly 4000 team members across 160 locations. Follow ISD process to implement training across multiple operations/functional areas. Act as project manager for all learning and development projects within the business unit. Manage multiple projects across multiple operational/functional units. Consult with all levels of employees to determine performance gaps. Recommend and implement solutions to address performance gaps. Conduct Train the Trainer sessions with management and training teams. Create and implement a leadership development program, mentoring program and coaching program. Coach, develop and mentor Learning & Development Specialists and Consultants. Coordinate the development of Learning & Development Specialists and Consultants. Develop and Implement Supervisory and Management training programs.
Trainer

Delaware Valley Financial Services

(Professional Training & Coaching industry)

2002 — 2002 (less than a year)

Design and facilitate new hire and continuing education training programs. Evaluate training programs and materials to ensure accuracy and effectiveness. Design training materials, including facilitator and participant materials. Develop assessment tools to ensure proper learning. Conduct workshops to design and develop valuable learning tools. Perform monthly quality control audits of various administration departments. Maintain the online reference tool.
CSR/Trainer/Communications

Prudential Financial

(Public Company; Professional Training & Coaching industry)

1999 — 2002 (3 years)

Design and facilitate new hire and continuing education training programs. Evaluate training programs and materials to ensure accuracy and effectiveness. Design job aid reference materials for Customer Service Associates. Manage the internal communication initiative to ensure that all necessary information was released in a timely manner. Coordinate daily informational staff meetings. Design and maintain the online reference tool.
CSR

Prudential

(Public Company; Professional Training & Coaching industry)

1999 — 2002 (3 years)

Respond to inbound calls from Investment clients and sales representatives. Perform financial transactions per the client’s request. Maintain a customer-focused attitude when handling calls. Recognition by the DalBar Association and Recipient of the ESP Award.

Jamie Gairo, M.A., ACC’s Education

Fielding Graduate University

PhD , Human and Organizational Systems , 2008 — 2011 (expected)
Fielding Graduate University

MA , Organizational Management & Development , 2006 — 2007

Thesis Title- Appreciative Families: A family coaching model for positive change
Fielding Graduate University

Evidence Based Coaching Certificate , 2006 — 2006

12-Month Certificate Program (ACTP)
Associate Certified Coach (ACC)
University of Pennsylvania

Human Resource Management 2004 — 2006
La Salle University

Professional Communication 2002 — 2005

Research-- Credibility of local news in the Philadelphia area: A Survey
Lock Haven University of Pennsylvania

BA , Experimental Psychology , 1995 — 1999

Research-- The reliability of criminal line-ups, 1999; Facial Recognition in Squirrel Monkeys, 1998-1999; Brain Lesions in the Posterior lobe and impact on memory in rats, 1997.

Activities and Societies:

Sigma Kappa Sorority 1996-1999

Additional Information

Jamie Gairo, M.A., ACC’s Websites:

My Company

Jamie Gairo, M.A., ACC’s Groups:

International Coaching Federation (ICF); Organization Development (OD) Network; International Positive Psychology Association; International Society for Performance Improvement (ISPI); American Society for Training and Development (ASTD)., eWomen Network, Girl Scouts, YMCA, International Positive Psychology Association, Sigma Kappa Sorority