Innovative Business Intelligence Leader
Greater Denver Area
- Current
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- Program Lead, CM Analysis and Reporting Solutions at Convergys
- Adjunct Professor, School of Advanced Studies at University of Phoenix
- Past
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- Senior Technical Manager - IS at Avaya, Inc.
- Sr. Legal Analyst at Covad
- Dir. GDM at Level 3 Communications
- Education
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- Colorado Technical University
- Webster University
- University of Southern Mississippi
- Recommended
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10 people have recommended Jim - Connections
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118
connections
- Industry
- Information Technology and Services
- Websites
Jim Sullivan, DM’s Summary
Senior technology leader with advanced degrees, over two decades of practical experience, and a comprehensive understanding of the value of information. Highly experienced in process and metrics development, information management and information quality as well as hardware architecture and satellite communications. Excellent communicator at all levels; front line management through CEO, A mentor, leader, teacher, consultant, strategist, and visionary.
PUBLICATIONS: "Revealing the Invisible Customer" - Customer Management Insight
http://cmisight.com/index.php?option=com_content&task=view&id=751&Itemid=1
Jim Sullivan, DM’s Specialties:
Information systems, metrics and reporting, data warehouse development, software development, project management, platform design, system integration, system implementation, budget and management, data quality, information quality, regulatory reporting, contract review, SLA development, business analytics, process development, process improvement, Six Sigma
Jim Sullivan, DM’s Experience
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Program Lead, CM Analysis and Reporting Solutions
Convergys
(Public Company; CVG; Information Technology and Services industry)
December 2007 — Present (1 year 8 months)
Lead business analysis team in developing integrated business intelligence solutions for clients. Developing new approaches toward intelligence quality, creating quantifiable returns on BI investments. Primary architect of corporate BI strategy, developing framework and artifacts for client offerings and re-designing the business intelligence infrastructure for all global contact centers.
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Adjunct Professor, School of Advanced Studies
University of Phoenix
(Public Company; 10,001 or more employees; APOL; Higher Education industry)
August 1999 — Present (10 years)
Responsible for the development of lectures and the instruction of students in communications, telecommunications, project management, and computer information systems. Provided theoretical and historical models as well as practical studies and application of various subjects. Mentoring doctoral students and candidates through the dissertation process toward a successful completion and defense of their research.
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Senior Technical Manager - IS
Avaya, Inc.
(Public Company; 10,001 or more employees; AV; Information Technology and Services industry)
January 2003 — November 2007 (4 years 11 months)
Key leadership role that contributed significant cost reductions and information systems platform growth through strategic planning and capital investment. Designed and implemented software development processes that reduced average application implementation cycles by 25%. Managed 10 direct reports and multiple non-employee resources.
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Sr. Legal Analyst
Covad
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
July 2001 — November 2002 (1 year 5 months)
Key information systems developer and analyst in legal efforts to protect Covad interests across the US region. Provided in-depth analysis and documentation to multiple regulatory entities including the FCC and White House industry analysts
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Dir. GDM
Level 3 Communications
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
June 2000 — June 2001 (1 year 1 month)
Lead team in establishing standards and processes that defined data and information quality across the global network. Established new platforms and guidelines that provided the executive teams a new visibility to accurate inventory management tools.
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Analyst
US West
(Public Company; 10,001 or more employees; Information Technology and Services industry)
June 1997 — July 2000 (3 years 2 months)
Lead team in providing process analysis and metrics support for business operations. Developed business initiatives, platform re-design, and process improvement outlines for use in executive decision support.
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Senior Electronics Technician
US Navy
(Government Agency; 10,001 or more employees; Military industry)
April 1988 — June 1997 (9 years 3 months)
Lead support team for communications, radar, and navigation system maintenance and repair. Managed as many as 23 technicians in intense, high-priority environment. Developed user training programs and instituted improvements in maintenance management systems.
Jim Sullivan, DM’s Education
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Colorado Technical University
Doctorate , Business Management , 2003 — 2006
Dissertation: The Use of Linear and Non-Linear Theories in the Development of an Information Architecture
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Webster University
MA , Information Systems , 1994 — 1997
Thesis: The value of combined media in internet advertising.
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University of Southern Mississippi
BS , Broadcast Communications , 1981 — 1985
Final study in radio, television, and film industries.
- Activities and Societies:
- Charter member: Tau Kappa Epsilon, Member University Singers, Member University Activities Council, Summer Film festival (submission), Staff at WUSM-FM Radio, Published in The Student Printz
Additional Information
Jim Sullivan, DM’s Websites:
Jim Sullivan, DM’s Honors:
Navy Achievement Medal, NATO Services Medal, President's List - Colorado Tech
