Help Desk Manager at Providence College
Providence, Rhode Island Area
- Current
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- Help Desk Manager at Providence College
- Past
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- Writing Center Tutor at Seymour High School
- Substitute Teacher at St. Mary School
- Residential Computer Consultant at University of Connecticut
- Education
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- The University of Connecticut
- Recommended
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1 person has recommended James - Connections
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60
connections
- Industry
- Information Technology and Services
- Websites
James Rizzo’s Summary
Helpdesk Manager with experience in minor web development, including blogs and wikis, imaging of computer labs, and student employment. Interested in employment in a college or university setting.
James Rizzo’s Specialties:
Strong customer service, including adaptability to and use of different technologies and strong communication and troubleshooting skills. Developed documentation for the college community.
James Rizzo’s Experience
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Help Desk Manager
Providence College
(Educational Institution; Higher Education industry)
December 2003 — Present (6 years )
Manage day-to-day Helpdesk operations.
Manage 1 full time employee, 2 graduate assistants, and 65 student employees.
Provide computer technical support to faculty, staff, and students over the phone and in person via walk-in visits.
Provide support for computer labs and electronic classrooms.
Maintain the IT website.
Administrator of the PC Self Help wiki.
Many other various tasks as assigned. -
Writing Center Tutor
Seymour High School
(Information Technology and Services industry)
September 2003 — November 2003 (3 months)
Maintained the Writing Center computers.
Assisted faculty and students with usage of computers.
Assisted faculty and students with internet research.
Assisted with classes held in the Writing Center. -
Substitute Teacher
St. Mary School
(Primary/Secondary Education industry)
September 2002 — May 2003 (9 months)
Short term and long term substitute teacher for private K-8 school.
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Residential Computer Consultant
University of Connecticut
(Educational Institution; Higher Education industry)
August 2000 — December 2001 (1 year 5 months)
Assisted other students with network connectivity issues and virus removal. Performed general technical support for student computers.
Assisted ResLife staff with computer issues.
Supervised a staff of about 6 other students.
James Rizzo’s Education
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The University of Connecticut
BS , Ecology and Evolutionary Biology , 1997 — 2001
- Activities and Societies:
- ResNet
Additional Information
James Rizzo’s Websites:
James Rizzo’s Interests:
technology, web 2.0, skiing, craft beer
James Rizzo’s Groups:
ResNet Symposium
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University of Connecticut Alumni Networking Group (4000+ alumni) -
Providence College -
ResNet
James Rizzo’s Contact Settings
Interested In:
- career opportunities
- new ventures
- job inquiries
- expertise requests
- reference requests
