James Reyes

Current

Rich Media Technical Account Manager at Google

Past

New Media Consultant at No-Company
Client Services Manager at Akamai Technologies
Web Developer at DISH Network

Trainer/Instructional Designer at DISH Network
Customer Service Manager at DISH Network
Political Campaign Consultant (Self-employed)

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Education

University of Colorado at Boulder

Recommended

23 people have recommended James

Connections

500+ connections

Industry

Information Technology and Services

Websites

My Company

James Reyes’s Summary

New media professional with extensive experience in web monetization, semantic web applications and web development and usability.

I am currently pursuing a graduate degree in computer science with an emphasis in digital social systems. My research emphasis is in the design, building, and evaluation of socio-technical systems tying together technology with communication, collaboration, and other social processes. This includes integrated research in human computer interaction, computational linguistics, interactive systems design, cooperative work, collaborative learning, educational technology, tools that support creativity, collaborative authoring, and gaming.

James Reyes’s Specialties:

Web monetization, product development, user interface design, LAMP web development, computer languages (PHP, ActionScript, JavaScript, Java, Perl, Python), linguistics, natural languages (English, Spanish, French, Italian, Latin)

James Reyes’s Experience

Rich Media Technical Account Manager

Google

(Public Company; GOOG; Internet industry)

January 2008 — Present (1 year 11 months)

• Part of the YouTube Watch and Partner Monetization team working on rich media, video overlay and long-form video ad solutions running on the DART platform
• Worked on an ongoing basis on several accounts on ad serving and solution implementation for Expedia/TripAdvisor.com, PCWorld/MacWorld.com, Reuters.com, Wall Street Journal Online and Cox Communications
• Serve as rich media SME for publisher support teams
• Communicate bug fixes and enhancements, together with business impact analysis, and roll-out plans
• Conduct weekly meetings providing weekly reporting to project stakeholders
• Provide project management for customization requests and other projects
• Directly involved in the design and implementation of products to ensure a consistent quality of installation and effective integration of products to ensure that client needs are represented
• Assist with the analysis and the research for more complex technical issues in collaboration with more senior personnel
• Assist and mentor Technical Support Analysts with escalations and product and technical concepts
• Develop and deliver internal training sessions and author technical papers
New Media Consultant

No-Company

(Privately Held; Design industry)

January 2006 — January 2008 (2 years 1 month)

• Built and supported web sites and rich media applications for several business in the Denver/Boulder, Colorado area
• Working with a Denver firm, provided consulting, training and support for broadcast radio stations streaming on the Internet. This included encoder configuration and integration with Prophet NexGen, Broadcast Electronic's AudioVAULT and Google SS32 and Maestro automation systems to provide in-stream ad replacement
• Provided consulting on internal web-based business applications, including the deployment of collaboration platforms such as intranets, wikis, knowledge bases and other SaaS solutions
• Provided consulting on user interface design and usability testing for internal and CRM applications. This included requirements gathering, work flow mapping, training and deployment
Client Services Manager

Akamai Technologies

(Public Company; 501-1000 employees; AKAM; Internet industry)

November 2004 — January 2006 (1 year 3 months)

• Provided consultation and and support for video and audio streaming for several high value clients such as Amazon.com, Starz Entertainment Group, the Ad Council, Boeing and the Dallas Stars. This included delivery on Windows Media, RealMedia, Flash Video and imbedded Flash and MP3 streams
• Conducted client training and support for Stream OS, Akamai's feature-rich streaming media management middleware application
• Wrote user documentation such as manuals and FAQ’s for Stream OS
• This position required extensive industry knowledge, especially as it concerned the increasing need for rich-media delivery and media integration and convergence
Web Developer

DISH Network

(Public Company; 10,001 or more employees; DISH; Telecommunications industry)

December 2003 — November 2004 (1 year )

• Performed design and development work on dishnetwork.com as well as several Internet and intranet sites for EchoStar and its business units
• Designed user-interface for the web based order-entry tool used by DISH Network telecom sales partners SBC (now AT&T) and Qwest Communications
• Led initiative to retool Starbase, EchoStar’s primary intranet site, to make it more suitable as an employee portal.
• Primarily responsible for developing and documenting web development procedures and interfacing with various departments, such as marketing, customer care and field service, to ensure compliance
• Designed user-interfaces for the Interactive Television application in DISH Network’s satellite television set-top-boxes and conducted usability testing
• Developed and supported the customer care intranet web site used by customer service center agents taking into account call flow in order to facilitate timely access of information
Trainer/Instructional Designer

DISH Network

(Public Company; 10,001 or more employees; DISH; Telecommunications industry)

December 2001 — December 2003 (2 years 1 month)

• Primarily responsible for developing and documenting web development procedures and interfacing with various departments, such as marketing, customer care and field service, to ensure compliance
• Developed and supported the customer care intranet web site used by customer service center agents taking into account call flow in order to facilitate timely access of information while on a call
• Interfaced with several corporate departments, including marketing and programming, to gather information to disseminate with the customer care organization
• Conducted corporate training on technology initiatives
Customer Service Manager

DISH Network

(Public Company; 10,001 or more employees; DISH; Telecommunications industry)

November 1999 — December 2001 (2 years 2 months)

• Managed a team of approximately 175 to 200 technical support representatives and 10 to 15 supervisors in an inbound technical support center
• Responsible for meeting and exceeding various contact center metrics such as average handle time, call productivity and adherence and up-sales
• Developed the technical and customer service skill sets of support representatives through on-going training
• Developed the leadership and motivational skills of subordinate managers
• Successfully fostered team morale and motivation through team building activities and recognition of achievement
• Recognized enterprise-wide for top programming up-sales
Political Campaign Consultant

Self-employed

(Self-Employed; Myself Only; Political Organization industry)

January 1996 — November 1998 (2 years 11 months)

James Reyes’s Education

University of Colorado at Boulder

BA , Linguistics, Classics , 2002

As a linguist I studied the typical fare of courses in this concentration such as semantics, phonetics, phonology, morphology, syntax, pragmatics and discourse analysis. I also took courses in cognitive science, cultural linguistics, computational linguistics and language history and etymology.

As a classicist, my emphasis of study was Latin language and literature including such classical authors as Livy, Cicero, Tacitus, Suetonius, Horace, Catullus and Ovid. My emphasis also included Roman history, archeology, art and architecture. I also dabbled in literature of late antiquity, reading Augustine of HIppo, Jerome, and Tertullian.

Activities and Societies:

Kappa Sigma Fraternity, Technology Across the Curriculum (TAC), Senior Class Council, UCSU University Memorial Center Board, Radio 1190, National Senior Classical League

Additional Information

James Reyes’s Websites:

My Company

James Reyes’s Interests:

semantic web, web standards, usability, product development, open source software, Macintosh, politics, history, linguistics, classics, Latin language, French language, snowboarding, weight lifting, hiking, camping, mountain biking, playing guitar

James Reyes’s Groups:

Association for Computing Machinery, IEEE Communications Society, World Organization of Webmasters, Kappa Sigma Fraternity, American Association for Applied Linguistics, Linguistic Society of America, American Classical League, Conventiculum Latinum, Denver Young Democrats, Drinking Liberally, Obama for America, Stonewall Democrats