
Director Product Development and IT at ICM Document Solutions, Inc.
Phoenix, Arizona Area

Director Product Development and IT at ICM Document Solutions, Inc.
Phoenix, Arizona Area
James brings 30 years of software product development experience encompassing Document Management, SaaS, shrink-wrapped business software, PDA devices and infrastructure. He also brings strong leadership, problem-solving and technical skills with 12 years of executive management experience and financial P&L management expertise. James recently served as director of R&D at Sage Software where he led the development of new add-on products to the ACT! family of products. Before that, he held various executive level posts including running a successful startup for 5 years.
Financial P&L Management, Product Development Methodologies, Contract Negotiation, Public Communication, Professional Services Sales & Management
(Privately Held; Computer Software industry)
June 2009 — Present (8 months)
Responsible for multiple departments, Product Development, Professional Services and IT Infrastructure. Led multiple teams in process improvement, product lifecycle deployment, overall delivery of software products, external service delivery, and internal business process engineering.
• Led creation of product management centric product delivery mechanism.
• Deployed Microsoft Solution Framework methodology and created ISO 9001 processes for product delivery.
• Managed Professional Services team engaged in large scale enterprise and government projects.
• Created IT infrastructure initiatives to increase profitability in document scanning production.
(Privately Held; Computer Software industry)
April 2009 — October 2009 (7 months)
(Public Company; SGE.L; Computer Software industry)
August 2001 — December 2008 (7 years 5 months)
Responsible for department of software developers, and QA testers locally and offshore, process improvement, automation, product lifecycle deployment and overall engineering delivery of SaaS offering, shrink-wrapped products, and internal shared services.
• Led development teams in creating 8 new compelling products in 7 years.
• Negotiated open source agreement, which enabled delivery of the first SaaS product for ACT! in less than 9 months.
• Automated 10% of test cases with only 8% of QA budget using offshore talent, which resulted in product release one week ahead of schedule.
• Piloted R&D process improvements such as TDD, automated unit tests, and root cause analysis, improving predictability range from months to days.
• Developed ERP integration technology allowing ACT! to integrate with 17 different Sage ERP products, which enabled new business processes for millions of Sage customers worldwide.
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
2000 — 2001 (1 year )
Senior consultant in Microsoft Consulting Services southwest district. Provided technology deployment consulting service for Microsoft customers in the southwest region.
(Computer Hardware industry)
March 1999 — October 2000 (1 year 8 months)
Responsible for department of developers and QA testers, conversion of DOS technology to Linux platform, and production of optical Network Attached Storage Linux appliance.
• Developed technology transfer plan for sale of Optisys to Arraid Corp, subsidiary of Alanco Technologies (NASDAQ: ALAN) to satisfy investors and the Board's general exit strategies.
• Invited speaker as Network Attached Storage expert, delivering presentations to thousands of participants at regional and national trade shows.
(Privately Held; 201-500 employees; Gambling & Casinos industry)
May 1996 — February 1999 (2 years 10 months)
Indian Gaming Lottery System tech lead.
(Computer Software industry)
September 1991 — April 1996 (4 years 8 months)
Launched and led all operations of $1.2M start-up providing professional services to medium and fortune 200 businesses including American Express, Motorola, Ryder Truck Rental, and Honeywell.
• Grew company to 50+ employees within 5 years.
• Delivered a Developer Activity Reporting and Tracking System (DARTS), which won the ASU 1994 IEE Award.
• Provided a viable cost-effective solution to clients in high-cost .com market by offering offshore software development services.
• Invited presenter at regional conferences as subject matter expert on automated recruiting process for technical staff.
(Privately Held; 51-200 employees; Computer Software industry)
September 1988 — August 1990 (2 years )
Manager of Raster Products Group responsible for four shrink wrapped raster products including GTX RasterCAD.
(Public Company; 1001-5000 employees; Computer Networking industry)
September 1986 — September 1988 (2 years 1 month)
Software Engineering Manager of the Idea Concert Controller system services and operating systems group.
(Computer Software industry)
1984 — 1986 (2 years )
(Public Company; 10,001 or more employees; Aviation & Aerospace industry)
January 1980 — March 1984 (4 years 3 months)
Software, music, motorcycles
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