Product Manager, Enterprise Endpoint Security at Trend Micro
Taiwan
Product Manager, Enterprise Endpoint Security at Trend Micro
Taiwan
Product Manager with an emphasis on customer driven requirements and customer value-based metrics.
• Gathering in-the-field customer feedback
• Writing understandable requirements documents
• Creating persona documents and use cases
• Team collaboration and training
(Public Company; 1001-5000 employees; TMIC; Computer Software industry)
2008 — Present (less than a year)
• Gathering market data and documenting business cases, requirements, and use cases.
• Creating product requirements using customer, market, and support feedback.
• Providing market insight using personas, problem statements and competitive analysis.
• Communicating customer insight and product requirements to cross functional teams.
(Public Company; 1001-5000 employees; TMIC; Computer Software industry)
2007 — 2008 (1 year)
Member of the Product Management team. Responsible for defining requirements across multiple lines of business.
• Gathering market data and documenting business cases, requirements, and use cases.
• Creating product requirements using customer, market, and support feedback.
• Providing market insight using personas, problem statements and competitive analysis.
• Communicating customer insight and product requirements to cross functional teams.
(Public Company; 1001-5000 employees; TMIC; Computer Software industry)
2006 — 2007 (1 year)
Management level team lead for the Enterprise customer business unit. Responsible for staff training, mentoring and assessment.
• Acting User Experience Architect for the Enterprise Segment.
• Coordinated team training, staff meetings and quarterly reviews for APAC design team.
• Responsible for designing management, reporting and query UI within Control Manager.
(Public Company; 1001-5000 employees; TMIC; Computer Software industry)
2002 — 2006 (4 years)
Responsible for training the design and engineering teams in best practices and design principles. Also responsible for designing and conducting usability tests.
• Responsible for launching the Trend Micro UI standards and designing two usability labs.
• Designed policy management, access control and security UI in NAC appliances.
• Lead UI designer for Cisco Incident Control Server management console.
(Public Company; 201-500 employees; AAPL; Computer Software industry)
2002 — 2002 (less than a year)
Fully owned subsidiary of Apple, Inc.
Responsible for designing, recruiting and running usability tests for FileMaker 7.
• Designed usability task lists that covered all features for both novice and expert users.
• Conducted over fourteen usability tests in order to find problems and improve designs.
• Produced an in-depth report that included suggested design iterations and interactions.
(Public Company; 1001-5000 employees; DRIV; Internet industry)
2001 — 2002 (1 year)
Purchased Calico Commerce business unit.
Served as a member of the Product Management staff responsible for the overall vendor-facing user experience.
• Created use cases and authored requirements for new product features.
• Conducted customer walkthroughs to find issues and validate solutions.
• Defined and communicated success metrics based off of market data.
(Public Company; 201-500 employees; CLIC; Computer Software industry)
2000 — 2001 (1 year)
Responsible for designing new features for a web-based business management application.
• Re-architected the UI and navigation of large enterprise web applications.
• Educated the management and development on user-centered design principles.
(Privately Held; 11-50 employees; Computer Software industry)
1999 — 2000 (1 year)
Responsible for leading the web-based business management application design.
• Developed interaction flow-charts, storyboards and UI prototypes.
• Met with core customers to identify feature requirements for the product offering.
(Sole Proprietorship; 1-10 employees; Computer Software industry)
1995 — 1999 (4 years)
Conducted research and designed applications for large corporate organizations.
• Conducted field observations to validate design concepts and understand usage patterns.
• Created design requirements, storyboards, wireframes and UI prototypes.