James O'Donnell

Current

Product Manager, Enterprise Endpoint Security at Trend Micro

Past

User Experience Architect at Trend Micro
Senior II UI Engineer at Trend Micro
Senior UI Engineer at Trend Micro

Human Factors Consultant at FileMaker
User Experience Product Manager at Digital River
User Experience Designer at Calico Commerce
Lead User Interface Designer at UptimeOne
Interaction Design Consultant (Sole Proprietorship)

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Recommended

4 people have recommended James

Connections

156 connections

Industry

Computer Software

Websites

Trend Micro, Inc.

James O'Donnell’s Summary

Product Manager with an emphasis on customer driven requirements and customer value-based metrics.

James O'Donnell’s Specialties:

• Gathering in-the-field customer feedback
• Writing understandable requirements documents
• Creating persona documents and use cases
• Team collaboration and training

James O'Donnell’s Experience

Product Manager, Enterprise Endpoint Security

Trend Micro

(Public Company; 1001-5000 employees; TMIC; Computer Software industry)

2008 — Present (less than a year)

• Gathering market data and documenting business cases, requirements, and use cases. 

• Creating product requirements using customer, market, and support feedback. 

• Providing market insight using personas, problem statements and competitive analysis.

 • Communicating customer insight and product requirements to cross functional teams.
User Experience Architect

Trend Micro

(Public Company; 1001-5000 employees; TMIC; Computer Software industry)

2007 — 2008 (1 year)

Member of the Product Management team. Responsible for defining requirements across multiple lines of business.

• Gathering market data and documenting business cases, requirements, and use cases. 

• Creating product requirements using customer, market, and support feedback. 

• Providing market insight using personas, problem statements and competitive analysis.

 • Communicating customer insight and product requirements to cross functional teams.
Senior II UI Engineer

Trend Micro

(Public Company; 1001-5000 employees; TMIC; Computer Software industry)

2006 — 2007 (1 year)

Management level team lead for the Enterprise customer business unit. Responsible for staff training, mentoring and assessment.

• Acting User Experience Architect for the Enterprise Segment.

 • Coordinated team training, staff meetings and quarterly reviews for APAC design team.

 • Responsible for designing management, reporting and query UI within Control Manager.
Senior UI Engineer

Trend Micro

(Public Company; 1001-5000 employees; TMIC; Computer Software industry)

2002 — 2006 (4 years)

Responsible for training the design and engineering teams in best practices and design principles. Also responsible for designing and conducting usability tests.

• Responsible for launching the Trend Micro UI standards and designing two usability labs.

 • Designed policy management, access control and security UI in NAC appliances. 

• Lead UI designer for Cisco Incident Control Server management console.
Human Factors Consultant

FileMaker

(Public Company; 201-500 employees; AAPL; Computer Software industry)

2002 — 2002 (less than a year)

Fully owned subsidiary of Apple, Inc.

Responsible for designing, recruiting and running usability tests for FileMaker 7.

• Designed usability task lists that covered all features for both novice and expert users.

• Conducted over fourteen usability tests in order to find problems and improve designs.

• Produced an in-depth report that included suggested design iterations and interactions.
User Experience Product Manager

Digital River

(Public Company; 1001-5000 employees; DRIV; Internet industry)

2001 — 2002 (1 year)

Purchased Calico Commerce business unit.

Served as a member of the Product Management staff responsible for the overall vendor-facing user experience.

• Created use cases and authored requirements for new product features.

 • Conducted customer walkthroughs to find issues and validate solutions.

 • Defined and communicated success metrics based off of market data.
User Experience Designer

Calico Commerce

(Public Company; 201-500 employees; CLIC; Computer Software industry)

2000 — 2001 (1 year)

Responsible for designing new features for a web-based business management application.

• Re-architected the UI and navigation of large enterprise web applications.

 • Educated the management and development on user-centered design principles.
Lead User Interface Designer

UptimeOne

(Privately Held; 11-50 employees; Computer Software industry)

1999 — 2000 (1 year)

Responsible for leading the web-based business management application design.

• Developed interaction flow-charts, storyboards and UI prototypes. 

• Met with core customers to identify feature requirements for the product offering.
Interaction Design Consultant
Sole Proprietorship

(Sole Proprietorship; 1-10 employees; Computer Software industry)

1995 — 1999 (4 years)

Conducted research and designed applications for large corporate organizations.

• Conducted field observations to validate design concepts and understand usage patterns. 

• Created design requirements, storyboards, wireframes and UI prototypes.