James Hendrick

James Hendrick

Business Operations Executive at Bank of America

Greater Los Angeles Area
Executive Office

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James Hendrick's Overview

  • SVP, Process Design Executive at Bank of America
  • SVP, Business Architecture at Countrywide
  • Technical to Management (see below) at Film & Television Production
  • Hospital Manager at California Exotics Clinic
  • Hospital Manager at Valley Veterinary Clinic

500+ connections

James Hendrick's Summary

James Hendrick is a seasoned, delivery–oriented executive with 20 years of management experience and a proven record of accomplishment in business operations, project management, business transformation and implementation of large-scale technology initiatives. He is an entrepreneurial leader accomplished at driving companies in highly competitive environments to the next stage of growth. James has broad technical skills coupled with extensive corporate experience in areas ranging from business execution & operations, process improvement, technology, project management, training and organizational development.

Having worked across a variety of industries both domestically and abroad, James is skilled at creating value by producing high-quality products and services and enduring relationships with clients, vendors, and employees, James is an expert at defining operational strategy, technical vision and direction, and delivering insightful business solutions and technologies that significantly increased operational efficiencies, improved bottom line, and met rapidly changing business requirements.

This diverse and hands-on background provides James with the ability to appraise and manage existing technology organizations, assets and processes of any size, as well as the ability to secure new opportunities by demonstrating business value. He has focused on leadership of large organizations through defining vision and strategy, leading change, instituting best practices and developing technology and business leaders.

Areas of Expertise
• Tactical/Strategic Planning
• Business Development
• Multi-site/division Operations and Relationship Management
• Financial management of projects and operating expenses
• Team Building, Training and Motivation
• Establish & implement policies & procedures
• Application Development
• Educating IT and business leaders in leading practices and technology strategy


Executive Leadership, Business Management & Operations, Business Architecture, Project Management, Application Development, Component Business Modeling, Mortgage Banking, Business Analytics, Continuous Process Improvement, Information Technology, Technical Training, Structured Methodologies and Rapid Application Prototyping, Web Technologies, Business and System Integration, Presentations and Public Speaking, Human Resource Development

James Hendrick's Experience

SVP, Business Operations Executive

Bank of America

Public Company; 10,001+ employees; BAC; Banking industry

March 2012Present (2 years 8 months)

Managing Servicing Claims Strategy and Servicing engagement for Representation & Warranties Strategy team within Legacy Asset Servicing. Cross-functional role supports GSE, Private Label Securitization (PLS), Whole Loan and Mortgage Insurance segments. Works with Legal and segment leads to set strategic direction and establish evaluation standards for a wide range of servicing-related claims; including repurchase demands, indemnification requests, compensatory fees, and Mortgage Insurance rescissions, denials and curtailments. Proactively engages LOB leaders to identify root causes, evaluate and resolve operational issues across Servicing functions. Examine and improve procedures to enhance servicing-related claims review and evaluation activity. Develops and analyzes portfolios for alleged servicing breaches.

SVP, Process Design Executive

Bank of America

Public Company; 10,001+ employees; BAC; Banking industry

November 1993June 2010 (16 years 8 months)

Mortgage Servicing Line of Business Executive. Responsible for development and delivery of target end-states environments, both business & technology, for the merging of 2 of the largest mortgage servicing entities in the industry. Working directly with the business environments to define operational requirements, provide gap analysis, develop workflow process and technology requirements, through final implementation. Efforts included operational approach & design, communication strategy, training strategy and delivery, technology strategy and development, testing and conversion/implementation of production environment. The merging of the platforms constituted the largest servicing platform conversion to ever occur in the Mortgage Industry.

SVP, Business Architecture


Public Company; 10,001+ employees; BAC; Banking industry

November 1993July 2008 (14 years 9 months)

Strategic Projects Division providing service by utilizing knowledge of functional, theoretical, and philosophical process and system development. Implementation of business management and operational strategy spanning across all of Mortgage Servicing; Customer Service, default, HELOCs, etc. Centralized Project Management Office - develop common structures, implement PMLC (PMBOK), Project Management Information System (PMIS), and conduct monthly roundtables. Web development with focus on SOA, web components, and reusable objects through a variety of technologies; .NET, SQL, iSeries, ASP, and Lotus Notes. Manage Analyst Resource University providing training for Analyst/Developer community. Governance - including Reporting, List Management (project portfolio), Process Improvement, and Operational Reviews. Managed divisional relations through meetings, roundtables, and Executive updates. Reporting and analysis through AS400, SQL, Reporting Services & Crystal. Fluent in MS Office applications (Word, Excel, Access, PowerPoint, Project and Publisher). Responsible for staffing, budgeting and financial aspects of division. Managed projects both domestically and on/off-site for Global Home Loans in Dartford, England.

Technical to Management (see below)

Film & Television Production

19921999 (7 years)

1992 - 1999 Camarillo Arts Council "Concerts In The Park", Sound Technician\Grip\Stage Management. Producing community entertainment events including Elvis Impersonator, Classic Oldies and Holiday concerts.
1992 - 1993 Greek Amphitheatre, Utility. Various charity and fund raising concerts.
1992 - 1993 Commercial Ad Production, Production Assistant. Television commercials and ad production for a variety of companies.
1993 - 1994 Star Kids Challenge, Sound Technician. Involved 2 years running with Star Kids Challenge production at Universal Studios.
1993 Show Biz Expo, Executive Office & Stage Manager. Provided logistic and vendor coordination in preparation for June show in LA, served as Stage Manager for Society of Motion Picture and Television Engineers (SMPTE) full day presentation.

Hospital Manager

California Exotics Clinic

January 1990November 1993 (3 years 11 months)

Manage all aspects of veterinary hospital including day-to-day operations, staffing and training. Specialized in labratory, radiology, surgery and pharmaceuticals. Handled all supplies, vendor relations and client interactions.

California Exotic Clinics specialized in the treament of avians, reptiles, lagamorphs, and entertainment industries (studios, theme parks, private collections).

Hospital Manager

Valley Veterinary Clinic

Privately Held; 11-50 employees; Veterinary industry

July 1986January 1990 (3 years 7 months)

Manage all aspects of veterinary hospital including day-to-day operations, staffing and training. Specialized in labratory, radiology, surgery and pharmaceuticals. Handled all supplies, vendor relations and client interactions.

Valley Veterninary Clinic specialized in the treament of small (canine & feline) and large (equestrian) animals.

James Hendrick's Skills & Expertise

  1. Technology Development
  2. Project Portfolio Management
  3. Strategic Leadership
  4. Creative Vision
  5. Competitive Intelligence
  6. Business Architecture
  7. Process Improvement
  8. Management Consulting
  9. Strategic Consulting
  10. Software Consulting
  11. Application Development
  12. Business Analytics
  13. Continuous Improvement
  14. Mortgage Banking
  15. PMO
  16. Business Management
  17. Change Management
  18. Business Process Improvement
  19. User Experience
  20. Team Leadership
  21. Project Management
  22. Management
  23. Software Development
  24. Integration
  25. SDLC
  26. Business Process
  27. Vendor Management
  28. Program Management
  29. Business Analysis
  30. Banking
  31. Risk Management
  32. Analysis
  33. Leadership
  34. Business Development
  35. Executive Management
  36. Operations Management
  37. Governance
  38. Business Transformation
  39. Business Strategy
  40. Team Building
  41. Training
  42. Strategic Planning
  43. Organizational Development
  44. Project Planning
  45. Consulting

View All (45) Skills View Fewer Skills

James Hendrick's Education

Moorpark College

Early Childhood Education, General Education


James Hendrick's Additional Information


Travel (domestic & international) Cartography New technology & development Entertainment Industries Education and Training Botany Medical science Wine making Sign language Literature & Writing Camping/Hiking/Outdoors SCUBA Sailing

Groups and Associations:

MENSA FCC Amateur Radio - Technician Class

Honors and Awards:

MS SQL Certified, 1998
AS/400 Application Development Certified, 1998
International Who's Who of Information Technology, 1999
FASTER Platinum Certified, 2005
FASTER SE Gold Certified, 2004
Eagle Scout, 1984

Contact James for:

  • career opportunities
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  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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