James Finister

Current

• Director at Wolston Limited
• Member at BSI IST15/-/8 Committee

Past

• Principal Consultant at PA Consulting
• Service Assurance Manager at AXA
• Service Assurance Manager at AXA UK

• Associate Lecturer at Pink Elephant
• Principal Consultant at Quint Wellington Redwood
• Senior Lecturer at CSC, Cabinet Office
• Senior Lecturer at Civil Service College
• Senior Lecturer at Cabinet Office
• Computer Auditor at Metropolitan Police

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Education

• University of Southampton

Recommended

6 people have recommended James

Connections

306 connections

Industry

Management Consulting

Websites

• Core ITSM
• My Blog
• My Company

James Finister’s Summary

Management Consultant specialising in a holisitc approach to Customer Services and IT Service Management with an emphasis on the strategic issues.

Recent operational experience includes implementing a service assurance process into a large international financial services organisation.

Responsible for many key ITIL projectsin the past whilst working for Quint Wellington Redwood.

Senior Lecturer in computer audit and IT service management at the Civil Service College.

James Finister’s Specialties:

IT Service Management, service improvement,service assurance, ITIL, BS15000, outsourcing, contract re-negotatiation, IT audit,internal audit, IT security

James Finister’s Experience

• Director

  Wolston Limited

  (Management Consulting industry)

  October 2007 — Present (2 years 2 months)

• Member

  BSI IST15/-/8 Committee

  (Information Technology and Services industry)

  January 2007 — Present (2 years 11 months)

• Principal Consultant

  PA Consulting

  (Privately Held; 1001-5000 employees; Management Consulting industry)

  July 2005 — October 2007 (2 years 4 months)

• Service Assurance Manager

  AXA

  (Public Company; Management Consulting industry)

  2002 — 2005 (3 years )

• Service Assurance Manager

  AXA UK

  (Public Company; Management Consulting industry)

  2002 — 2005 (3 years )

• Associate Lecturer

  Pink Elephant

  (Management Consulting industry)

  2001 — 2001 (less than a year)

• Principal Consultant

  Quint Wellington Redwood

  (Management Consulting industry)

  1996 — 1999 (3 years )

• Senior Lecturer

  CSC, Cabinet Office

  (Public Company; Management Consulting industry)

  1990 — 1997 (7 years )

• Senior Lecturer

  Civil Service College

  (Management Consulting industry)

  1990 — 1996 (6 years )

• Senior Lecturer

  Cabinet Office

  (Management Consulting industry)

  1990 — 1996 (6 years )

• Computer Auditor

  Metropolitan Police

  (Management Consulting industry)

  1985 — 1990 (5 years )

James Finister’s Education

• University of Southampton

  BA Hons , Philosophy , 1981 — 1984

Additional Information

James Finister’s Websites:

• Core ITSM
• My Blog
• My Company

James Finister’s Groups:

itSMF, ISACA, BSI

•    ITSM (ITIL) Professionals
•    ITSMF interest (1300+)
•    The Pineapple Society of Root Cause Analysis
•    Consultants Network
•    ISO 20000 (ISO/IEC 20000)
•    ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups
•    PA Consulting Group Alumni
•    ITIL v2 & v3 Service Manager Expert (Red Badge) - UK Only
•    ISO 38500 for IT Governance
•    International Service Design Network
•    Systems Thinking and Lean for Services
•    itSMF International
•    itSMF UK
•    Real ITSM
•    itSMF UK Implementation & CSI SIG
•    MSTI Club
•    Owning ITIL®

James Finister’s Contact Settings

Interested In:

• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch