Director at Wolston Solutions
United Kingdom
Director at Wolston Solutions
United Kingdom
Management Consultant specialising in a holisitc approach to Customer Services and IT Service Management with an emphasis on the strategic issues.
Recent operational experience includes implementing a service assurance process into a large international financial services organisation.
Responsible for many key ITIL projectsin the past whilst working for Quint Wellington Redwood.
Senior Lecturer in computer audit and IT service management at the Civil Service College.
IT Service Management, service improvement,service assurance, ITIL, BS15000, outsourcing, contract re-negotatiation, IT audit,internal audit, IT security
(Privately Held; 1-10 employees; Management Consulting industry)
October 2007 — Present (10 months)
(Privately Held; 1001-5000 employees; Management Consulting industry)
July 2005 — October 2007 (2 years 4 months)
(Public Company; Management Consulting industry)
2002 — 2005 (3 years)
(Public Company; Management Consulting industry)
2002 — 2005 (3 years)
(Management Consulting industry)
2001 — 2001 (less than a year)
(Management Consulting industry)
1996 — 1999 (3 years)
(Public Company; Management Consulting industry)
1990 — 1997 (7 years)
(Management Consulting industry)
1990 — 1996 (6 years)
(Management Consulting industry)
1990 — 1996 (6 years)
(Management Consulting industry)
1985 — 1990 (5 years)
BA Hons, Philosophy, 1981 — 1984
itSMF, ISACA, BSI