Quality Programs Manager at GE Energy
Albany, New York Area
Quality Programs Manager at GE Energy
Albany, New York Area
Quality and performance improvement leader, project manager, with over 15 years experience. Experienced in launching and sustaining Lean & Six Sigma deployments from the ground up (two separate firms).
Train, lead and coach teams to drive customer focus, improve bottom line results, and create effective and efficient processes. Drive new product development. Expert implementor, with several complete ERP life cycle deployments.
Lead C-level execs through strategic identification of improvement opportunities. Personally trained over 50 Green Belt project leaders, and achieved several million dollars in benefits though performance improvement projects.
MBTI Type: ENFJ "The Mentor"
Workout & Kaizen Events for rapid Change
Transactional Lean & Six Sigma
Design for Six Sigma
Advanced Statistical Analysis
Financial Modeling & Risk Management
Training and Change Leadership
Project & Product Management
Market Research / Survey Administration & Analysis / Focus Groups
Industries:
Energy Commodity Markets
Printing & Premedia
Information Technology & Software Development
Health Care/Insurance
Publishing
(Public Company; 10,001 or more employees; GE; Oil & Energy industry)
June 2008 — Present (2 months)
(Privately Held; Publishing industry)
January 2008 — Present (7 months)
Periodic contributor to isixsigma.com's blogosphere. I write primarily about applying lean and six sigma tools and methods to non-manufacturing environments, change management, and business performance improvement.
(Privately Held; 5001-10,000 employees; Marketing and Advertising industry)
2007 — 2008 (1 year)
Lead Lean Six Sigma deployment in divisions representing $100MM Annual Revenue, including project identification and chartering, training and mentoring. Personally lead large-scale improvement projects. Coached and mentored division executives, black belts, and built high-performing improvement teams.
Facilitated Workout and Kaizen events to drive over $2 million in annual savings and revenue growth (>2% of topline)
(Non-Profit; 201-500 employees; Utilities industry)
2002 — 2007 (5 years)
Lean Six Sigma Black Belt leading performance improvement projects at NYISO; mentored Green Belt project leaders and delivered Green Belt classroom training. Achieved over $1.5 Million (1% of revenue) in documented benefits.
Managed a $400 Million P&C Insurance Program ($3.8MM Premium budget) , conducted Enterprise Risk Assessments and Mitigation, Strategic/Business Planning, Created Balanced Scorecards for Executive Management and Board of Directors.
Performed Market Research, including survey design and analysis, website traffic analysis, metrics development, market and technical documentation.
(Public Company; 501-1000 employees; TOC; Information Technology and Services industry)
2000 — 2001 (1 year)
Technology leader and decision-maker for a $40M+ publishing unit of Delmar, a leading textbook publisher. Determined technology product strategy, and managed the creation and production of all (80+) technology products in a $16M portfolio.
(Privately Held; 51-200 employees; Internet industry)
1998 — 2000 (2 years)
Managed the installation process of an enterprise software package for telecom firms. Served as primary client interface, providing consultation and direction, hands-on troubleshooting and technical support
Successfully managed two key engagements through entire life-cycle, representing over 15% of the firm's revenue; deployed to 50-100 users in each engagement.
(Privately Held; 11-50 employees; Internet industry)
2000 — 2000 (less than a year)
MBA, Finance, 2003 — 2006
Master's Thesis was an in-depth analysis of Transmission Congestion Contracts markets, a derivative product used to hedge variable costs in electric power transactions.
BA, Philosopy, 1990 — 1993
Won 1993 Philosophy Prize, awarded to the top graduating senior in Philosophy.
1991 — 1992
Lean Six Sigma Black Belt Certification,
Certifying projects included a Hiring Process re-engineering that reduced time to hire by 60% and produced benefits in excess of $1.3 Million annually.