Jake Fullmer

Current

• Supervisor at eBay

Past

• Human Resources Recruiter at Discover Card
• Unit Manager at Discover Card
• Section Leader at Discover Card

• Dialer Administrator at Discover Card
• Sr. Account Manager at Discover Card

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2 more...

Education

• Salt Lake Community College

Connections

33 connections

Industry

Financial Services

Jake Fullmer’s Summary

Currently:
1. Responsible for generating applicant flow, including developing and maintaining internal recruiting efforts and tracking methods for all activities.
2. Conduct interviews on potential candidates for all positions; i.e., external applicants and internal job posting candidates.
3. Extend official job offers to potential candidates. Discuss rejections with declined applicants, as needed.
4. Other projects in Human Resources, as assigned.

Past:
1. The overall management and results of the specified activities assigned to a collective group of ten to eighteen non-exempt employees in Customer Service and Banking.
2. Prepare employee timekeeping, performance reviews, performance evaluations and counseling as needed.
3. Create an engaging work environment through the coaching and development of Account Managers.

Jake Fullmer’s Specialties:

1. Management experience.
2. Concerto, Dialer knowledge.
3. Extensive call center and credit card experience.
4. Call Center Recruiting.
5. AIRS Certified Internet Recruiter

Jake Fullmer’s Experience

• Supervisor

  eBay

  (Public Company; eBay; Internet industry)

  July 2009 — Present (5 months)

  Motivate, coach, and reward reps continually for improved performance in areas such as:
  
  1. Quality, Satisfaction, Resolution, Adherence & Availability.
  2. Performance management process for team by preparing and delivering monthly and annual performance reviews
  3.Address performance concerns in a timely manner by following the disciplinary process which will include writing and delivering corrective actions and recommending terminations as necessary.
  4.Conduct regular 1:1s to set and reinforce expectations, coach, develop, motivate, and maintain relationships of trust and cooperation.
  5.Conduct meetings and presentations on various topics including business development training, policies, and procedures.
  6.Supports the hiring and training process by conducting interviews and making recommendations for hire.

• Human Resources Recruiter

  Discover Card

  (Public Company; DFS; Financial Services industry)

  December 2007 — July 2009 (1 year 8 months)

  AIRS Certified Internet Recruiter

• Unit Manager

  Discover Card

  (Public Company; 10,001 or more employees; DFS; Financial Services industry)

  July 2006 — November 2007 (1 year 5 months)

• Section Leader

  Discover Card

  (Public Company; 10,001 or more employees; DFS; Financial Services industry)

  October 2005 — June 2006 (9 months)

• Dialer Administrator

  Discover Card

  (Public Company; 10,001 or more employees; DFS; Financial Services industry)

  September 2004 — October 2005 (1 year 2 months)

• Sr. Account Manager

  Discover Card

  (Public Company; 10,001 or more employees; DFS; Financial Services industry)

  September 2001 — September 2004 (3 years 1 month)

Jake Fullmer’s Education

• Salt Lake Community College

  Business Marketing

Additional Information

Jake Fullmer’s Groups:

•    Human Resources Professional Network
•    Corporate Recruiters. #1 Group for Corporate Recruiters.
•    CompliancEX

Jake Fullmer’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• reference requests
• getting back in touch