Jacob J. Morris
Manager, Airport Experience at Delta Air Lines
- Location
- Greater Atlanta Area
- Industry
- Airlines/Aviation
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Jacob J. Morris's Overview
- Current
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- Manager, Customer Experience at Delta Air Lines
- Past
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- Senior Product Manager, Customer Experience at Delta Air Lines
- Senior Account Executive, Partnership Marketing at Delta Air Lines
- Senior Web Product Manager at Delta Air Lines
- Web Content Developer at Delta Air Lines
- Management Trainee, Leadership Development Program at Delta Air Lines
- Web Content Developer, Corporate Intranet at Delta Air Lines
- Assistant Account Executive at The Banks Agency
- Education
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- Kaplan University
- Auburn University at Montgomery
- Harvard University
- Recommendations
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8 people have recommended Jacob J.
- Connections
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500+ connections
- Websites
Jacob J. Morris's Summary
Jacob is a customer experience and marketing management professional with over 10 years experience in a Fortune 100 company.
A lefty and right-brain dominant thinker, he brings to the workplace an innovative, contextual mindset and nonlinear approach to problem solving.
StrengthsFinder Signature Themes: maximizer, ideator, woo, positivity, connectedness
Specialties
customer experience management, product development, product management, product marketing, segmented experience design, high value customers, execution, change management, web design, ecommerce, project management, globalization, contract negotiation, web standards, web 2.0, social media, public speaking, mentoring
Jacob J. Morris's Experience
Manager, Customer Experience
Delta Air Lines
Public Company; 10,001+ employees; Airlines/Aviation industry
May 2011 – Present (9 months)
Senior Product Manager, Customer Experience
Delta Air Lines
Public Company; 10,001+ employees; Airlines/Aviation industry
March 2009 – May 2011 (2 years 3 months)
Manage and develop customer experience for over 360 airports in 66 countries
— Performance Highlights —
• Launched Sky Priority™, Delta’s high value customer experience at over 360 airports in 66 countries
• Unified the airport customer experience management strategy for Delta & Northwest during merger integration
Senior Account Executive, Partnership Marketing
Delta Air Lines
Public Company; 10,001+ employees; Airlines/Aviation industry
March 2008 – March 2009 (1 year 1 month)
Managed $22M+ partner marketing portfolio consisting of 30 accounts
— Performance Highlights —
• Launched 60+ promotions across 15+ marketing channels, generating approximately $1.8M monthly
• Led monetization of boarding pass experience at delta.com through sponsored partner content (sojern.com)
• Generated $600K in additional annual revenue by renegotiating major travel partner contract valued at $10M+
Senior Web Product Manager
Delta Air Lines
Public Company; 10,001+ employees; Airlines/Aviation industry
December 2005 – March 2008 (2 years 4 months)
Managed and developed website products for delta.com
— Performance Highlights —
• Launched the Delta blog and YouTube channel; Delta was the first legacy airline to enter the blogosphere
• Launched fully translated web experience at delta.com in 8 languages (MotionPoint) while upgrading international booking and payment capabilities to transact in over 50+ countries
• Managed development of skyteam.com with 8 SkyTeam partner airlines
Web Content Developer
Delta Air Lines
Public Company; 10,001+ employees; Airlines/Aviation industry
June 2004 – December 2005 (1 year 7 months)
Managed and developed website copy, HTML, and information architecture for delta.com
— Performance Highlights —
• Managed content portfolio consisting of 2,000+ pages
• Supported 2005 website redesign as content developer lead
Management Trainee, Leadership Development Program
Delta Air Lines
Public Company; 10,001+ employees; Airlines/Aviation industry
November 2003 – June 2004 (8 months)
Successfully completed six-months of training in Delta's leadership development program.
— Performance Highlights —
• Managed a professional call center sales team of 34 direct reports in Reservation Sales division
• Monthly team performance goals were successfully achieved by 98% of team members, with team improving overall performance department-wide from 9th to 2nd place within 3 months.
Web Content Developer, Corporate Intranet
Delta Air Lines
Public Company; 10,001+ employees; Airlines/Aviation industry
May 2002 – November 2003 (1 year 7 months)
Managed and developed website copy, HTML, and information architecture for Delta's corporate intranet.
Assistant Account Executive
The Banks Agency
Privately Held; 1-10 employees; Marketing and Advertising industry
December 2001 – May 2002 (6 months)
Jacob J. Morris's Education
Kaplan University
Management
2007 – 2008
Auburn University at Montgomery
Marketing
1999 – 2000
Harvard University
Liberal Arts
2011
Jacob J. Morris's Additional Information
- Websites:
- Interests:
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Piano playing, competitive swimming, snow skiing, exotic travel.
- Groups and Associations:
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- Honors and Awards:
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Chairman's Club Nominee, Delta Air Lines, 2010
Chairman's Club Nominee, Delta Air Lines, 2007
Chairman's Club Nominee, Delta Air Lines, 2003
Chairman's Club Nominee, Delta Air Lines, 2002
Chairman's Club Nominee, Delta Air Lines, 2001
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