Jacob Ben-David

Current

• Technical Sales Engineer at VMLogix

Past

• Senior Solutions Specialist at PlateSpin ULC - A Wholly Owned Subsiduary of Novell Inc
• Technical Support Manager at PlateSpin
• Sr. Helpdesk Specialist/Project Manager at Rise Softools

• Technical Services Supervisor at Best Buy
• Senior Pre/Post-Sale Engineer at Spearhead Technologies Ltd. (Israel)
• Senior Technical Support Representative (Call Center) at Netvision Ltd., (Israel)

see less...

3 more...

Education

• Ashrot College, Haifa, Israel

Recommended

4 people have recommended Jacob

Connections

108 connections

Industry

Information Technology and Services

Jacob Ben-David’s Summary

Technical generalist with over 12 years of experience designing, delivering and implementing solutions to corporations of all sizes. Passionate about Virtualization and Cloud technologies and seeking a professional progressing position where my experience and above average skills will add value.

Jacob Ben-David’s Specialties:

Team management, team player, technical sales, product training, Data-center/Servers Virtualization, Data-centers/Server Consolidation, Data-center/Servers Migration, account management, problem solving, solution design and implementation, Disaster Recovery planning and implementation, product and User Experience consulting, customer oriented, excellent communicator and presenter, Certified PlateSpin Analyst (CPSA), learn new skills and technologies quickly, video-gamer

Jacob Ben-David’s Experience

• Senior Solutions Specialist

  PlateSpin ULC - A Wholly Owned Subsiduary of Novell Inc

  (Privately Held; 51-200 employees; Computer Software industry)

  May 2005 — October 2008 (3 years 6 months)

  - Provide the market and internal teams with the tools they need to understand the application of PlateSpin’s products in various solution scenarios through creation, testing and documenting different solutions
  - Work as part of the Product Management team to bring new product releases to market
  - Work with the internal teams to address various product issues and enhance the overall users experience and technical functionality of PlateSpin products
  - Help to document best practices in developing and deploying PlateSpin solutions
  - Provide product expertise to other members of the PlateSpin team
  - Support the selling, distribution and manufacturing of all of PlateSpin products

• Technical Support Manager

  PlateSpin

  (Privately Held; Computer Software industry)

  August 2006 — April 2007 (9 months)

  - I was responsible for the management and development of a 20 support specialists with 3 support level tiers; provided coaching, personal development plans, performance reviews and ensured team satisfaction at all times
  - Increased support team productivity, customer service level and reduced support cases backlog by 50% in 4 months
  - Successfully managed to maintain a strong culture of customer service excellence and team work
  - Designed and implemented a 24/7 Support Team shift system to support our international customers and partners
  - Conducted interviews and hired support specialists and supervised new hire training and certification
  - Provided management with weekly reports and metrics of all support related aspects, identified trends and provided recommendations to development leaders on critical product issues

• Sr. Helpdesk Specialist/Project Manager

  Rise Softools

  (Privately Held; Financial Services industry)

  2003 — 2005 (2 years )

  - Developed the company’s IT standards for security, service and roaming users thus providing fast and professional service for internal users
  - Co-developed the company's Project Management Unique Process, procedures and checklists that resulted in reduced project costs and increased projects' gross profit by 5%
  - Successfully conducted remote and on-site installations, support calls and training sessions that increased customer satisfaction, loyalty and generated more repeat business
  - Coordinated product shipping, on-site installations by third parties, implementation and training for Fortune 500 companies (i.e. JP Morgan, Wachovia, E*Trade, etc.), and worked directly with decision makers, end users and Technical Managers

• Technical Services Supervisor

  Best Buy

  (Public Company; BBY; Retail industry)

  2002 — 2003 (1 year )

  - Supervised and managed a team of 8 in-store technicians
  - Assisted the District Technical Manager with developing the Canadian Standard Operating Platform (SOP) for Best Buy stores which resulted in higher service levels and revenues

• Senior Pre/Post-Sale Engineer

  Spearhead Technologies Ltd. (Israel)

  (Information Technology and Services industry)

  2000 — 2001 (1 year )

  - Managed the support team
  - Awarded by the company for saving a major account from cancellation after solving extremely complex technical problems
  - Successfully managed a complex project for the Italian Defense Ministry by implementing multiple security appliances within their network
  - Built and replicated environments for bug simulation, product conjunction and pre-installation testing
  - Assisted IT Administration department with LAN maintenance and support (over 80 users, 20+ servers)

• Senior Technical Support Representative (Call Center)

  Netvision Ltd., (Israel)

  (Internet industry)

  1998 — 2000 (2 years )

  - Supported customers by e-mail, phone and on-site
  - Resolved connectivity (dial up and network) and operating system problems (Windows 3.11, 95, 98, NT, 2000 and MAC OS)
  - Promoted by the company to attend an outsourcing support project for an encryption company and gained vast knowledge in network security, PKI, encryption and security analysis (Company name: Algorithmic Research, Israel)
  Represented the company at trade shows

Jacob Ben-David’s Education

• Ashrot College, Haifa, Israel

Jacob Ben-David’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch