Senior Consultant: Portfolio, Program, Project & Risk Management
Richmond, Virginia Area
- Current
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- Consultant: Program Management at Self Employed
- Past
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- Director, IT Management Services at Circuit City
- Director at Capital One
- Consultant: at Program & Project Management, Process Improvement
- Manager at New Jersey Transit
- Education
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- New Jersey Institute of Technology
- Kean University
- Recommended
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15 people have recommended Jack - Connections
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169
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- Industry
- Program Development
- Websites
Jack Crowley’s Summary
Jack's Personal Website www.jackcrowley.com
Consutant focused on Strategic and Complex Programs:
23 Years Portfolio, Program and Project Management based on PMI's PMBOK, OPM3, and PMO Standards
11 Years Enterprise Risk (Bus Continuity, Security), Operations, Process Engineeringbased on COBIT, ITIL, ISO 9000 and PMI standards
5 Years Software Process Improvement based on SEI's CMM and CMMi
See resume at www.jackcrowley.com
Jack Crowley’s Specialties:
Enterprise Portfolio Management Office, Quality Assurance, Finance, Risk Managment, Business Continuity Management, Sarbanes-Oxley remediation, Information Security, Document Management, Payment Card Certification, Regulatory Compliance
Jack Crowley’s Experience
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Consultant: Program Management
Self Employed
(Program Development industry)
November 2006 — Present (2 years 9 months)
CITY OF RICHMOND (consultant)
6-2009 to approx 12-2014 - Kicking off and leading the ERP program (16 Finance, Procurement & HR systems) at the direction of the CFO, CAO and Mayor. Will be overseeing the program management of the Revenue Administration System below.
5/08 - Current: Implementing a Revenue Administration System (MUNIS solution by Tyler Technlogies) for the Finance Department. Expected completion Dec 2010
KENTUCKY FARM BUREAU (consultant)
1/08 - 5/08 - Program Manager, developed and executed plans to open 23 new offices in urban areas across 17 counties in Kentucky. Completed 1 month ahead of schedule on under budget by 10%
CITY OF RICHMOND (consultant)
5/07 - 2/08 - Prgm Mgr: Planned, developed and implemented the City of Richmond’s 311 Call Center, The scope of this project included: Call Center facility construction, training and delivery.
MARKEL CORPORATION (consultant)
see resume at www.jackcrowley.com -
Director, IT Management Services
Circuit City
(Public Company; 10,001 or more employees; CC; Information Technology and Services industry)
July 2005 — November 2006 (1 year 5 months)
Accountable for:
Enterprise Portfolio Management Office
IT Communications
IT Space Planning
Quality Assurance
IT Finance
IT Risk Office-Business Continuity Management, Sarbanes-Oxley, Information Security, Document Management, Payment Card Certification -
Director
Capital One
(Public Company; 5001-10,000 employees; COF; Information Technology and Services industry)
December 2001 — June 2005 (3 years 7 months)
Translated Capital One’s vision and strategy into specific objectives that team leaders and performers implement. Led business and IT process improvements and document management initiatives to meet critical business objectives. Managed a team of 35 with a $15MM annual budget.
• To improve our ability to deliver business solutions better, faster and cheaper, influenced the CIO and directs to allow me to initiate, plan, develop, and implement the solution delivery method program.
o Over a 3 year period: reduced average time to market from 575 days to 310 days for large projects
o Increased policy compliance to 97%
o Increased time entry-financial charge backs to 100%
o Reduced production defects by 60%
o Reduced major system failures from 7/year to > 1/year
o Increased projects on schedule and budget from 5% to 45%. -
Consultant:
Program & Project Management, Process Improvement
(Program Development industry)
February 1997 — December 2001 (4 years 11 months)
Drove vision and strategy into specific sales and delivery objectives. Exceeded $10M annual sales goals by $2.5M.
• Responsible for the Program Management of Process Improvement practice, with six projects across the US, $12.5M in revenue, leveraging our SW-CMM L5 processes.
o Industries included: Finance, Pharmaceutical, Insurance, Telecommunications and Manufacturing
•Developed, planned and implemented strategic plans, aligning business and information technology organizations, achieving SW-CMM L2 goals within two years
•Led re-engineering business and information technology practices with cross functional teams, meeting strategic vision and goals, resulting in projected ROI up to 2.4:1 over two years
•Realized $7.5M in new revenue 2000-2001 during downturn and collected $3.2M in bad debt
•Exceeded client corporate goals and vision by 20%, reducing costs an average of 12% per year, with a return on investment ranging 1.7 - 2.4:1 across the strategic projects -
Manager
New Jersey Transit
(Government Agency; 10,001 or more employees; Transportation/Trucking/Railroad industry)
April 1982 — January 1997 (14 years 10 months)
• Developed and managed business and technical projects and support training programs for over 4,000 employees.
o Reduced maintenance training costs and duration by 50% and 30% respectively within one year
o Reduced accident rates by 15% over three years.
• Managed maintenance and line operations with budgets ~$20M.
o Received award for best run facility 16 out of 20 quarters
o Maintained lowest absenteeism rate 20 out of 20 quarters
o Obtained lowest arbitration rate 15 out of 20 quarters
Jack Crowley’s Education
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New Jersey Institute of Technology
MS , Management Science , September 1996 — December 1999
Summa Cum Laude, 3.94/4.0 GPA, 1999
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Kean University
BS , Management Science Finance , September 1992 — June 1996
Summa Cum Laude; 3.96/4.0 GPA
Additional Information
Jack Crowley’s Websites:
Jack Crowley’s Interests:
PERSONAL ACTIVITIES Richmond Triathlon Club - President & Board Member Richmond Multisports - Board Member, Race Team USA Triathlon Association Journey Christian Church, Adult Bible Study National Ski Patrol
Jack Crowley’s Groups:
PROFESSIONAL ACTIVITIES
Portfolio Management Office SIG in Richmond, Founder
Project Management Institute – Organizational PM Maturity Model team member
Project Management Institute (PMI) – Presenter, Financial, Risk Management, Information Services and Financial special interest groups
Software Engineering Institute (SEI) – SEI Member
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Capital One Alumni Network
Jack Crowley’s Honors:
CERTIFICATIONS AND HONORS
PMP, Project Manager Professional, Project Management Institute
Masters Certificate in IT Project Management, George Washington University
SEI SW-CMM Training: Introduction, Defining Software Processes, SCE Lead Evaluator Training
Six Sigma: Introduction, Statistical Process Control
Jack Crowley’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch
