Usability Scientist at Nokia
Greater Boston Area
Usability Scientist at Nokia
Greater Boston Area
Usable design research specialist with design management experience specializing in Human-Computer Interaction, trained at the Carnegie Mellon HCI Institute. Mixed background in computer science and anthropology.
My goal is to work with international companies on cutting-edge products that make innovation dramatically easier in ways that currently require expensive training and experience, and to increase the reliability of consumers to their friends, family, and colleagues by increasing the value of their electronic tools.
Specialties:
Mobile usability. Usability of Service-Oriented Architecture APIs. Customer-driven design team management for difficult design domains within engineering environments.
HCI Training:
Contextual inquiry, interface design, heuristic evaluation, think-aloud usability testing, networking with users for research and testing recruitment, GOMS, cognitive walkthrough, and rapid prototyping through the use of Visual Studio .NET, Flash, and Flash Lite.
(Educational Institution; 1001-5000 employees; Higher Education industry)
November 2007 — October 2008 (1 year )
Goals: Conduct research and make design recommendations to improve the usability of enterprise Service-Oriented Architecture (ESOA) APIs. Work with SAP employees to drive change within SAP. Produce and present cutting-edge research within the field of API usability, particularly for enterprise Service-Oriented Architecture using web services technology.
(Information Technology and Services industry)
January 2007 — August 2007 (8 months)
Served as project manager for the research, design, implementation, testing, and presentation of functional prototypes of the PROPHET mobile interface for problem reporting by NASA engineers and technicians.
(Information Technology and Services industry)
August 2006 — August 2007 (1 year 1 month)
Achieved a 3.89 GPA; was at all times serving as either a project manager or client liaison of a project team, in addition to duties as Graduate Student Assembly Representative and Toastmasters Secretary. Studied interface design and usability techniques, including applied ethnography, mobile design, management in virtual environments, and human-robotic interaction.
(Privately Held; Consumer Services industry)
January 2006 — June 2006 (6 months)
As a salesperson, dealt directly with a constant influx of customers demanding immediate customer service across multiple points of sale simultaneously.
(Government Agency; 1001-5000 employees; Research industry)
June 1997 — August 2000 (3 years 3 months)
Located, reviewed, and abstracted scholarly papers containing needed scientific data for the NIST/EPA/NIH Mass Spectral Database.
MS , Human-Computer Interaction , 2006 — 2007
Graduated with 3.89 cumulative GPA after taking classes under Bonnie John, Anind Dey, Illah Nourbakhsh, Brad Myers, Susan Fussell, and Sara Kiesler.
BA , Cultural Anthropology , 2000 — 2004
Matriculated directly from 3rd year of high school with full, four-year University Scholarship.
IASP , International Asian Studies Program , 2002 — 2003
Member of New Asia College, in Chih Hsing Hall, with roommates Lai Mike Sau Yee and Wong Yeung, and next-door neighbor Yam Brian Yuk Tat. Attended classes for the full academic year, ending with the cancellation of final exams during the Hong Kong SARS crisis of 2003.